Customer Service Data Entry

CAMILLE MOISE

LAKE WORTH *****-**************@*****.***-857-***-****

SUMMARY STATEMENT

Skilled customer service professional with over 7 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personal individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. CORE QUALIFICATIONS

Managing operations. Typing Speed 37 WPM

Complain resolution Data Entry

Report preparation Phone etiquette

Microsoft office Warm calling

Communication and team work Spanish 70%-French 90% Creole 90% Administration support CRW( Salesforce, AWS, Softdial, Zendesk, Five9) Sales Leadership

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EDUCATION

BACHELOR: Business Administration

University of Florida-Gainesville, FL

May 2018-August 2022

SKILLS +

Computing 7+ years June 2017-February 2025

Inbound-outbound calls 7+ years June 2017-February 2025 Customer Service 7+ years June 2017-February 2025

Microsoft Office 7+ years June 2017-February 2025

Data Entry 37 WPM 7+ years June 2017-February 2025 Internet 7+ years June 2017-February 2025

CRM software 7+ years June 2017-February 2025

Sales 4 Years May 2018-August 2020

PROFESSIONAL EXPERIENCE

Customer Service Representative-Remote Nov 2022-Jan 2025 SNI COMPANIES-Miami, FL 33178

ALIVI (Inbound-Outbound CSR)

Answering and making calls to clients to learn about and address their needs, complaints, and other issues with products or services

Keep records of customer interactions, process customer accounts and file documents.

Manage a high volume of incoming calls respond to service e-mails.

Develop job and industry knowledge to facilitate provision of accurate and thorough information to customers and respond fluently to inquiries. Customer Service Team Leader Sep 2020-Oct 2022

TEKSYSTEM- Hanover, MD 21076

GETINSURED (Inbound-Outbound Remote)

Oversaw a team of eight customer service associates and led weekly discussions to facilitate the establishment of the team and individual goals.

Enforced organizational policies for providing customer service and ensured the understanding of changes or modifications in procedures.

Maintained a seamless record of efficient staffing with proactive responses to employee sickness, turnover and unreliable attendance. Sales development Representative (Senior) May 2018-Aug 2020 ADVANTAGE SOLUTIONS - Clayton, Missouri

Inbound- Outbound (SALES-CSR)

Customer Outreach: Reaching out to potential customers to introduce them to the company's products or services, and to gauge their interest and needs.

Sales Pipeline Management: Managing and nurturing the sales pipeline, ensuring a steady flow of leads to meet sales targets.

Sales Strategy Development: Contributing to the development and implementation of effective sales strategies to drive business growth.

Customer Relationship Management: Building and maintaining strong relationships with potential customers, understanding their needs, and guiding them towards the appropriate products or services.

Market Research: Conducting market research to stay informed about industry trends, competitor products, and potential opportunities for growth. Sales development Representative (Junior) May 2017-Apr 2018 ADVANTAGE SOLUTIONS - Clayton, Missouri

Inbound- Outbound (SALES-CSR)

Identify and qualify potential customers through research, networking, and cold- calling.

Set up meetings or calls between prospective clients and Sales Executives.

Report to Sales Development Manager on sales results.

Stay up-to-date with new products/services and new pricing/payment plans.

Contact this candidate