Quality Assurance Continuous Improvement
Resume:
RAJEEV TALWAR (CMQ/OE) Senior QA QC/ Continuous Improvement Manager
Contact No.: Contact No.: +966*********(whatsapp) /+919*********/+919*********.
E-Mail: *****************@*****.*** / *********@*****.***
Professional Brief
A goal-driven professional with over 33 years of extensive experience in Quality Assurance,Quality control at various levels with PMO (Program Management office ), EPMO/PMC,Supervision Consultant and main Clients
Well versed with PMO/EPMO functioning alignment with EXPRO requirements aligned with White book,Functional review and stage gate process
Experience on working major projects including Expressways, Flyover/Interchanges, Metro Railway Sheraton Hotel Car parks, Iconic Parks with water features & Building/Tower Projects
Design and manage the implementation of thorough quality assurance and control plans
Set and uphold quality standards that align with project objectives and international norms."
Develop and execute procedures to monitor and assess quality throughout each phase of project delivery.
Recognize potential quality risks and create proactive strategies to mitigate them
Perform audits and inspections to verify adherence to quality standards, regulations, and specifications
Ensure that corrective and preventive measures are effectively carried out to resolve quality issues.
Excellent understanding of all sub-processes inherent to design and construction acquired by exposure and direct within the design and construction environment.
Successfully implemented the training system on the project and imparting training on Quality management system modules and Quality tools, Quality processes as part of IDP (Individual Development Program) under Knowledge transfer program
Keep abreast of emerging trends and technologies in quality management to enhance processes
Developing and implementing Employers Quality requirements to be part of RFP for Contractor and Supervision consultants, Technical Evaluation of bids from QA/QC prospective
Demonstrated proficiency in executing operations under contract condition and ensuring QA/QC compliance as per the contract sound knowledge of analysing and interpreting information, such as the requirements of their clients, surveying methods & ability to work within the guidelines of the local government authority.
An effective communicator with honed relationship management, man management, analytical, planning and coordination skills; capacity to work under pressure situations and beat deadlines.
Leadership: Driving the organizational mission through employees & supporting them in motivation and engagement of employees in the organization.
Strategic Contributor: Directing business in new growth areas by motivating people to perform beyond their normal past demonstrated skills/levels.
Management: Overseeing operations of the organization, implementing plans, managing human & physical resources.
Areas of Expertise
- Quality Assurance & Control - ISO 9001 implementation - Inspection & Auditing
- Construction Material Testing - Documentation - Liaison & Coordination
- Root Cause Analysis - Training & Development - Team Management
Devising and implementing processes, in line with organizational standards and client specifications; checking and monitoring material quality received from vendors/ suppliers to ensure tough construction.
Maintaining records of tests, monitoring sub-contractors’ execution of the work,
Adhering to international quality standards and auditing processes from time-to-time to ensure compliance.
Coordinating with Bid & Engineering Departments for preparing quality-related documents, quality planning, and ITP; submitting quality deliverables i.e., Quality Plan, ITP (Inspection & Test Plan) to the client for approval.
Driving the process of reviewing method statements received from the Construction/Engineering Department prior to submittal; reviewing material submittal and mix design prior to submitting to clients to ensure that proposed materials are in line as per requirement.
Handling end-to-end projects encompassing planning, design, estimation, scope definition, finalization of techno-commercial aspects, and lying down of quality standards.
Conducting training programs for QC personnel to enhance the skills; leading and motivating large teams of workers and professionals and handling allocation of tasks within teams based on skills profile.
Career Scan
Summary of Experience
S.no.
From
To
Organization
Position
Location
1
May 2024
Present
MACE
Sr. Quality Manager
Riyadh/KSA
2
Nov 2019
May 2024
AECOM
Quality Manager
Riyadh/KSA
3
Aug 2016
Nov 2019
AECOM
QA/QC Manager
Doha/Qatar
4
OCT 2015
June 2016
Boom Construction
QA/QC Manager
Doha/Qatar
5
Sept 2012
July 2015
QDVC (Vinci Group)
QA/QC Manager
DOHA/Qatar
6
Dec 2008
Sept 2012
Bin Ajinah Group
QA/QC Manager
Al Khobar/KSA
7
Aug 2007
November 2008
ACC
Head QA
Mumbai/India
8
June 2006
June 2007
PARSONS
Material Engineer
Dubai/UAE
9
Aug 1997
June 2006
DMRC (Delhi Metro Rail)
Sr QA/QC Engineer
Delhi/India
10
July 1992
July 1997
IRCON
Material Engineer
Mathura/India
Sr Quality Manager MACE May 24 – Till date
Project: : EPMO for delivery of the MoS(Ministry of Sports) Stadium Development Program
Location : Riyadh (KSA)
Organisation MACE
Client : Ministry of Sports
Project Job Title : Quality Manager Reporting to Excellence Director
Scope :Establishing and operating Entity Program Management office (EPMO) and complying the contractual mandate of the Ministry of Sports to raise efficiency and effectiveness in successful and timely delivery of Stadiums 6 nos and Training facilities in KSA for up coming AFC & FIFA cup tournament
Envisage the QA team, develop the team, manage the team, allow the growth of team and finally makes sure the career graph of team members are positive.
Lead quality initiatives at all levels by fostering a proactive culture where quality is everyone’s responsibility
Accountable to make sure all design reviews are based on KSA regulations, local codes, standards and project requirements
Project KPI’s suggested by design is discussed in detail ith relevant discipline to verify the achievability and contributions to the project.
Continuous monitoring and assuring the Sustainability certification requirements - LEED and MOSTADAM, in co-ordination with the program Sustainability specialist
Collaborate with project teams, contractors, and consultants to integrate quality principles into every phase of the project.
Establish a robust Quality Management System in the EPMO, compliant with ISO 9001 and MOS requirements.
Create comprehensive Employer Quality requirements for inclusion in RFPs issued to bidders (contractors and supervision consultants) for stadium and training facility construction, making these requirements part of the contract for successful bidders.
Lead the Expro functional review process by verifying and compiling documents from all departments to ensure compliance.
Act as the main point of contact for quality-related issues with regulatory authorities and certification bodies
Foster a culture of continuous improvement by identifying and adopting innovative quality practices
Oversee the stage gate process, ensuring consistent application of Expro’s stage gate process to each qualifying project.
Hold meetings to follow up on deliverables for existing stage gates with gatekeepers, gate coordinators, and responsible functions to ensure the current stage gate is formally closed (status: Pass/Conditional Pass) before moving to the next stage.
Responsible to make sure PDCA is effectively implemented through scheduled
Conduct internal audits on EPMO functions and departments, and external audits on supervision consultants and contractors as per contract requirements.
Review all RFPs from supervision consultants and contractors to ensure they cover Employer Quality requirements.
Participate in pre-bid meetings with potential bidders to discuss the quality aspects.
Evaluate bids from supervision consultants and contractors, focusing on quality and assigning scores accordingly.
Manage supervision consultants through a robust reporting system and dashboard as part of deliverables.
Conduct planned audits on supervision consultants and contractors to assess the implementation of MOS requirements and follow up to close findings.
Measure the performance of supervision consultants and contractors by establishing KPI score criteria and assessing performance based on calculated scores.
Continuously improve procedures by reviewing existing ones, recommending revisions, adding process workflows, and incorporating RACI matrices.
Capture and share lessons learned with the team, optimizing processes as part of continuous improvement.
Developing IDP (individual Development Plan ) for shadow Quality function from MOS and delivering trainings including on job training as per EXPRO requirements
Quality Manager AECOM
Project: : Diriyah Square Multi-Disciplinary Design and Construction Supervision
Location : Riyadh (KSA)
Organisation AECOM
Client : DGCL (Dariya Gate Company Limited)
Project Job Title : Core team Quality and Handover Manager Reporting to Project Director
Duration : October 2023 till April 24
Scope: : Construction and supervision of multiciliary Civil and Infrastructure projects that include access Tunnel, utility Tunnel,Car park, Roads, Bridge and related MEP workProject covers 4 packages Package A, Package B, Package 1C and Package 2
Project Cost : 8 Billion SAR
Responsibilities:
Review and approval of the Contractor Quality Management System not limited to Quality plan Quality Policy, Quality Procedures, and Format
Conducting Monthly Quality meeting with the Contractor on a biweekly basis to discuss current Quality issues and follow up of all pending quality issues.
Issuing NCRs and SOR (Site observations) to the Contractor against Non-Compliance issues observed related product and process.
Follow up with contractor on the closure of NCRs within the stipulated time and reviewing the root cause remedial, corrective action implementation.
Developed Audit program for project and Conducting scheduled Audits on Contractor discipline wise not limited to construction, engineering, procurement, logistic sub-contractor, design consultant and supplier to access the system compliance.
Reviewing and commenting of the Contractor deliverable Monthly/weekly QA/QC reports, testing frequency compliance, Lesson learned, the status of Code B documents, Trends analysis.
Reviewing and commenting on Quality Monthly reports, Test compliance frequencies, Site QA/QC Questionnaire
Updating/ Revising AECOM Quality Plan, procedures and Quality Policy as per Project requirement
Managing a quality team for the whole project.
Coordinate with Concrete Ready-mix and Asphalt plants carrying out mix design, plant trials before approval asphalt and concrete mixes.
Monitoring performance of 3rd Party Laboratories for sampling & testing of Materials Aggregates (coarse & fine), Subbase, asphalt & Concrete mixes and field testing such as FDT, NDT
Addressing quality-related issues with client and internally. Taking lead in resolving quality-related problems at the project.
Conducting First and second-party audits on Contractor, sub-contractor and suppliers and pre-qualification audits on Proposed suppliers
Arranging Quality training to project staff on QMS creating awareness on Quality systems.
Reviewing and commenting on the quality plans of supplier and subcontractor
Reviewing and commenting submittals such as MAR (Material Approval requests), MST (Method Statements) and ITP received from the Contractor.
Setting Quality objectives, Quality policy, and monitoring the performance of Quality objectives at regular intervals.
Presenting Quality Management review to project top management on the performance of the Quality Management system and action required to ensure compliance on all points.
Successfully implemented corrective action to prevent the re-occurrence of non-conformity to avoid repeated violations.
As Handing over Manager for all 4 packages . responsibilities include Reviewing and commenting the Contractor HO plan, developing handing over plan for the Consultant,
Follow up the progress of as Handover documentation (As built O&M Manual, warranties, T&C, Training Spare part etc)
Follow up in getting Code A status from Code B for all submittals (WIR, MIR, MST,MAR)
Preparing and submitting Weekly Handover Progress report
Monitoring status snags /outstanding items and its closure progress.
Developed robust hand over process that include check list, monitoring and tracking
Convening Handover meeting for all 4 packages to highlight issues requiring action
Attending meeting on handover from client and End users
Coordinating with End users /Stake holders to understand their handover requirements and subsequent implementation.
Implementing asset handover policy, Memo issued by DGCL related to Handing over on the project.
Reviewing and Commenting Handover Packages (Substantial Completion and Final Handover) Packages
Project: PMO Services for MOMRAH (Ministry of Municipality,Rural Affair and housing)
Period: Nov 2019 – September 2023
Scope: Establishing GDMP (General Directorate of Municipal Affair) and fulfilling mandate of the Ministry of Municipal, Rural Affairs and Housing (MOMRAH) to raise efficiency and effectiveness in successful delivery of projects at the Amanas and their associated Baladiats
Role: Quality Manager reporting to Construction Director
Organisation AECOM
Project Cost 55 billion SAR
Location Riyadh (KSA)
Client - MOMRAH
Build Operating Framework
Deliver contractual deliverables including “Project Delivery Manual (quality & Construction)” (300+ processes and procedures) aligned with Mashrooat (Expro) requirement
Lead quality at all levels through inspiring and driving a proactive culture where quality is the responsibility of all.
Develop HSSE and Quality policies for GDMP.
Assess the capabilities of MOMRAH staff nominated to serve in the Quality Department and recommend a career development plan.
Develop and establish robust Quality Management system in MoMRAH in line with ISO 9001 and take lead in ISO 9001 certification.
Assessment of existing Amana processes, procedures, conducting gap analysis and implementing GDMP project delivery manual to fill the gap.
Collaborate for success, enhancing relationships between all appropriate stakeholders within the Kingdom of Saudi Arabia.
Enhance Resources’ Capability
Transition to manage the different stages and processes which transform the newly established GDMP Construction Management Department into a fully functional department.
Create awareness of the GDMP Project Delivery Manual (PDM) Construction Management Department Module to all Entities through training and workshop.
Developed condensed training modules on Quality and Construction procedure & processes and delivered MoMRAH and Amanat team.
Ensure Organisational learning is achieved through knowledge transfer and continual improvement and training impact assessment.
Developed comprehensive training material on Quality management system and training material presentation was delivered to 300 nos’ of MoMRA/Amana staff virtually/ classroom.
Knowledge transfer training to Amana following 10:20;70 model and Capacity building of MoMRA/ Amana staff through spreading awareness, conducting workshops, training (Full system & Condense Model) and issuing Quality bulletins.
Improve Project Performance
Support Amanat in the implementation of construction processes and procedures and troubled projects
Optimize PDM (project delivery manual) to meet end-user requirements based on end-user feedback and Audit findings.
Action plan to bridge the gaps as per GDMP project delivery manual.
Conduct Internal audits on all department as per functional review requirement from EXPRO
Conduct trend analysis on significant quality tools (NCRs, RFIs, MRIs) and propose improvement plan.
Plan, coordinate and accrue the correct resources to collaborate with others to achieve expectations.
Compliance reviews carried out through implementing Audit program Amanas/ MoMRAH, inter-department to assess the effectiveness and extent of Project Delivery Manual implementation and Issue findings through observation and Corrective action.
Monitor and Measure KPI (Key Performance indicator) to access the performance compliance.
Monitor and follow up the application of corrective actions to close audit findings and improvement action plan to enhance KPI score.
Manage the hiring and deployment of competent staff to support program needs.
QA-QC Manager AECOM
Project: Orbital Highway P023-03 Messaied to Salwa road 14 lane highway with 5 major interchanges, truck underpass, dedicated cycle track and major QP protection
Project Cost 6.7 billion QAR
Period: Aug 2016 – Nov 2019
Scope: Construction of Highway Earthwork, Subgrade, Subbase, CBM, Asphalt, Structure work for Interchanges involving pier, Segment (precast) and launching, post-tensioning and utility (TSE, Potable, Sewer and Stormwater) work
Role: QA/QC Manager reporting to SRE
Organisation AECOM
Location- Qatar (Doha)
Client - ASHGHAL (Expressway Program)
Review and approval of the Contractor Quality Management System not limited to Quality plan Quality Policy, Quality Procedures, and Format
Conducting Monthly Quality meeting with the Contractor on a biweekly basis to discuss current Quality issues and follow up of all pending quality issues.
Issuing NCRs and SOR (Site observations) to the Contractor against Non-Compliance issues observed related product and process.
Follow up with contractor on the closure of NCRs within the stipulated time and reviewing the root cause remedial, corrective action implementation.
Developed Audit program for project and Conducting scheduled Audits on Contractor discipline wise not limited to construction, engineering, procurement, logistic sub-contractor, design consultant and supplier to access the system compliance.
Developed KPI mechanism and measure the Contractor performance compliance KPI Key performance Indicators through an established system of scoring.
Reviewing and commenting of the Contractor deliverable Monthly/weekly QA/QC reports, testing frequency compliance, Lesson learned, the status of Code B documents, Trends analysis.
Reviewing and commenting on Quality Monthly reports, Test compliance frequencies, Site QA/QC Questionnaire
Updating/ Revising AECOM Quality Plan, procedures and Quality Policy as per Project requirement
Managing a quality team for the whole project.
Coordinate with Concrete Ready-mix and Asphalt plants carrying out mix design, plant trials before approval asphalt and concrete mixes.
Monitoring performance of 3rd Party Laboratories for sampling & testing of Materials Aggregates (coarse & fine), Subbase, asphalt & Concrete mixes and field testing such as FDT, NDT
Addressing quality-related issues with client and internally. Taking lead in resolving quality-related problems at the project.
Represent as Project Quality representative in all Client Progress meetings and quality meetings as well as internal project meetings.
Conducting second-party audits on Contractor, sub-contractor and suppliers and pre-qualification audits on Proposed suppliers
Participate as Auditee during Audits from External agencies (QSD-ANAS, KBR, certification agencies). Follow up within the Supervision consultant team and the Contractor for timely response to Audit findings (CAR/ Observation) with proposed Correction/ Corrective action.
Arranging Quality training to project staff on QMS creating awareness on Quality systems.
Reviewing and commenting on the quality plans of supplier and subcontractor
Reviewing and commenting submittals such as MAR (Material Approval requests), MST (Method Statements) and ITP received from the Contractor.
Setting Quality objectives, Quality policy, and monitoring the performance of Quality objectives at regular intervals.
Presenting Quality Management review to project top management on the performance of the Quality Management system and action required to ensure compliance on all points.
Successfully implemented corrective action to prevent the re-occurrence of non-conformity to avoid repeated violations.
Also performed responsibilities of Handing over Manager for Orbital C3 . responsibilities include Reviewing and commenting the Contractor HO plan, developing handing over plan for the Consultant, tracking the progress of as built document preparation (As built drawings, IR Code A status, O&M Manual, warranties, NCRS)
Preparing and submitting Weekly Handover Progress report
Monitoring status snags /outstanding items and its closure progress.
Attending meeting on handover from client and End users (RMD, DNO&M, Karamah, QP etc)
Coordinating with End users /Stake holders to invite for hand over inspections and submitting as built documents.
Implementing asset handover policy, Memo issued by KBR related to Handing over on the project.
Reviewing and Commenting Handover Packages (Initial and Final Handover) Packages
Oct 2015-June 2016 QA Manager BOOM CONSTRUCTION COMPANY
Project: ROADS AND INFRASTRUCTURE FOR GOVERNMENT RESIDENTIAL DIVISION PROJECTS IN NORTH OF AL WUKAIR.
Project Cost 700 million QAR
Period: OCT 2015 – June 2016
Scope: Construction of Roads, Drainage, Pumping station, street lighting, Intelligent Transportation system (ITS)
Role: QA/QC Manager Reported to Project Director
Location Qatar Doha
Responsibilities: -
Lead in the development of strategies and processes of QA/QC dept. by implementing policies, procedures, regulations of quality control work.
Prepare the Project Quality Management Plan, Quality procedures, Formats, and supervise all amendments and revisions to meet the project quality requirements and client’s expectations.
Review the MAR submittals (MAR) for all major items part of permanent work such as HDPE pipes & fittings, HV, MV Cables, Traffic management system packages before submittal.
Reviewing MST & ITP for all activities before submittal to ensure all critical stages are assigned with Level of Inspection (witness or Hold points)
Implementing supervisory techniques to ensure that work executed within specific methods, guidelines and procedures that can assure high quality of services and products,
Developed Audit program for project and Conducting scheduled Audits internal and external to subcontractors and suppliers to access the system compliance and follow-up the audit findings (CAR, NCR, OFI) for closure.
Attend all kick-off meetings and coordinate all project requirements with the project owner/consultant and ensure that the owner/consultant requirement (stated and implied) at the start/during the project satisfies the work needs and achieved.
Take lead in resolving the Quality related issues and closing the client NCR, audit findings within Timeline.
Monitor & Measure KPI score and implement actions to meet the performance compliance in coordination with Project team.
Evaluates and verifies QA/QC staff performance through the review of completed work assignments and work techniques.
Sept 12 – July 2015 onward QA-QC Manager Sheraton Park Parking Project with QDVC (Qatari Diyar Vinci Construction)
Project: Sheraton Park Multilevel Car park Project. (Project value 1.1 billion QAR)
Period: Sept 2012 – July 2015
Scope: 4 levels of underground car Parking Construction of Concrete Structures, Architectural, MEP, Landscaping and water feature
Role: QA/QC Manager reporting to Project Director
Client Qatari Diar/QPM
Location Doha, Qatar
Responsibilities: -:
Establishing, deploying, implementation, and monitoring of Quality Management system (QMS) for a project in Line with ISO 9001:2008 and Project Specification.
Leadership role at senior management level in successfully applying the Quality Management system at project.
Monitor QA performance compliance through KPI and Audit. chairing Management Review meetings to apprise Top Management on QA progress.
Developed &Implement construction inspection and testing aspects/procedures of infrastructure and building systems & materials. Establishing ITP for each activity and implementing Inspections procedures internally and jointly with client representative for Material Delivered at the site, Ongoing Construction activities, Mock-up and Offsite inspection (FAT)
Reviewing the Method Statement, Material Submittals. Establishing and implementing a Drawing control system to ensure approved and the latest version of Drawings are available and used by the Construction team.
The successfully developed and implement Audit program for Design & Build Projects and undertaken compliance Audits internal departments e.g., Design, procurement, Construction, Project Control, Document Control, and 2nd Party audits on sub-contractors and suppliers.
Establishing & implemented the QA& QC procedure of the activities to follow policy right from the first time.
Participate as Auditee during Audits from External agencies e.g., Certification audits from External agencies (Afnor) and audit from client as auditee and ensure timely closure of audit findings.
Updating/ Revising Quality Plan, procedures and Quality Policy as per Project requirement.
Implement NCR process and take lead in managing NCR (both QDVC and Client) coordinating with Construction, design team to implement Remedial and Corrective action, analysis of Root cause for successful closure of NCRs.
Managing the quality team for whole project
Addressing quality-related issues with client and internally. Taking lead in resolving quality-related problems at the project.
Represent as Project Quality representative in all Client Progress meetings and quality meetings as well as internal project meetings.
Conducting First- and second-party audits on sub-contractor and suppliers and pre-qualification audit on Proposed suppliers.
Successfully implemented the training system on the project and imparting training on Quality management system modules e.g., Quality Induction, Quality Plan overview, Quality procedures (NCR Process, Inspection & Testing Process, CAR & PAR Process, Audit, Doc & Record Control, Measuring & Measurement, Continual Improvement), Quality Toolbox training. Establish Training needs and Training impact analysis. Prepare Training calendar at start of a project and revised /updated every 3 months.
Reviewing and commenting the quality plans of supplier and subcontractor
Setting Quality objectives, Quality policy, and monitoring the performance of Quality objectives at regular intervals.
Presenting Quality Management review to management on the status of performance and its compliance and follow up action as per recommendation of top management to ensure compliance.
Successfully implemented corrective action to prevent the re-occurrence of non-conformity to avoid repeated violations.
Also performed responsibilities of Handing over Manager for SPP. responsibilities include Preparing and submitting the Contractor tracking the progress of preparation of Handover Packages (As built drawings, IR Code A status, O&M Manual, warranties, NCRS)
Preparing and submitting Weekly Handover Progress report
Identifying Snags internally and jointly with client
Monitoring status snags /outstanding items and its closure progress.
Attending meeting on handover from client and End users (QPM, QD, Ashghal etc)
Coordinating with End users /Stake holders to invite for hand over inspections and submitting as built documents.
Dec’2008-Sept 2012: Bin Ajinah Group, Saudi Arabia as Quality Manager Approved by Saudi ARAMCO
Major Projects Executed:
Project: King Abdu Aziz Centre for World Culture KACWC # 8483 Loc Dharan - State of art Building project.
Period: Dec’11 – July 12
Role: QA Manager reporting to Executive Director
Scope: EPC for construction of 16 storey Cultural centre for Aramco at the heart of Dharan for Aramco
Project: 13 Storey Aramco Project North Park Office Complexes in Dhahran
Period: Dec’10 – Dec’11
Role: QA Manager Reporting to Executive Director
Scope: EPC for construction of 13 storey building along with its infrastructure Development of Parking Area, Sub-Station, Bus Bays and Auditorium
Project: North Park Bridges & Access Road
Period: Dec’08 – Dec’10
Role: QA/QC Manager reporting to Executive Director
Scope: Scope of Project included Earth Work, 4 Major Bridges, Flyover & Inter Changes Merging with Main Highway, Asphalt Paving for Highway & Internal Roads and 4 Buildings, Gate Houses.
Responsibilities: -:
Establishing, deploying, implementation and monitoring of Quality Management system (QMS) for project in Line with ISO 9001:2008 and Project Specification.
Leadership role at senior Management Level in successfully applying the Quality Management system at project.
Played a vital role in running the QA/QC section, overseeing a team of 15 including QC Supervisor and QC Inspector of all disciplines like Civil, MEP etc and demonstrate compliance Contractual QMS requirement.
Developing interface procedure, checklist and templates to ensure mandatory clearance are available from all disciplines civil, MEP before starting any activity especially where civil and MEP activities were being carried in the same area.
Managed the process of preparing inspection and test for Civil, Piping and Electrical Activities
Monitor and measure QA performance compliance through KPI and Audit. Develop and follow up improvement action plan to ensure compliance.
Reviewing the Method Statement, Material Submittals. Establishing and implementing a
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