Data Entry Customer Service
Resume:
Teresa Corley
Experienced Administrative Assistant
Macon, GA
I have several years of experience in accounting/bookkeeping, office administration, customer relations, collections, tax preparation, and consumer finance. I type 45 wpm with accuracy and have excellent ten key skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Account Representative
Law Offices of Emmett L. Goodman Jr., LLC-Macon, GA May 2015 to September 2016
• Located and contacted debtors via phone, email, and written correspondence in a professional and ethical manner, adhering to all Fair Debt Collection Practices Act (FDCPA) regulations.
• Effectively negotiated and secured payment arrangements, including lump sum settlements or installment plans.
• Investigated discrepancies and resolved outstanding account issues.
• Maintained detailed records of all communication and collection activities.
• Prepared and submitted legal documents for potential litigation, working closely with attorneys.
• Tracked assigned accounts, monitored progress, and met established collection goals.
• Adhered to all relevant laws and regulations governing debt collection practices as well as company policies.
Guest Services Agent
Sleep Inn-Macon, GA
October 2010 to March 2015
Responsible for greeting guests upon arrival and ensuring all aspects of their stay are satisfactory. Collect and post payments, balance daily cash drawer, run reports and prepare deposits. Heavy data entry, answer multi line phones, handle reservations, and resolve guest complaints. Assist in training of new employees. Greatly contributed to an increase in guest satisfaction survey scores and room revenue. Office Manager
Hadaway Metal Roofing-Gray, GA
June 2006 to September 2013
Performed accounting duties including AP/AR, payroll, general ledger/journal, bank reconciliations, balance sheets, inventory, taxes, P&L statements, customer service, general office duties such as typing, filing, answering phones, greeting customers, scheduling appointments, etc. Office Manager
Southern Finance/Covington Credit Corporation-Macon, GA October 2002 to June 2006
Primary responsibility was producing profit by maintaining monthly loan volume, account gain, and delinquency standards. Duties included training/supervision of two employees in all areas of company policy and state regulations, heavy telephone and outside collections, processed and approved all loan applications, prepared bank deposits, payroll, and daily and monthly tracking reports. Completed month end closeouts, solicited insurance products, earned certification as Master Tax Practitioner and prepared income tax returns, completed and filed all bankruptcy/garnishment paperwork, prepared all solicitation and delinquency mail, kept inventory and ordered all office supplies, resolved all customer complaints, performed general office duties, customer service, etc. In 2005 my office ranked #2 of 22 offices in Georgia in areas of profit, account gain, delinquency, and loan volume. I also received 100% compliance score on Georgia state audit.
Education
College in Electronics Technology
Central Georgia Technical College - Macon, GA
August 2011 to August 2013
Skills
• Type 45wpm
• Experienced in MSoffice, Quikbooks, etc (10+ years)
• Microsoft Outlook
• Data Entry
• Accounts Payable
• Office Management
• Accounts Receivable
• Bookkeeping
• Accounting
• Payroll
• General Ledger Accounting
• Account Reconciliation
• Bank Reconciliation
• Financial Report Writing
• Auditing
• Journal Entries
• Typing
• Clerical experience
• ADP
• Computer skills
• Time management
• Office experience
• Microsoft Powerpoint
• Google Suite
• QuickBooks
• Tax Experience
Certifications and Licenses
Certification as Master Tax Practitioner 2006
2006 to Present
As Manager of Southern Finance/Covington Credit I attended tax preparation school in Calhoun, GA where I successfully completed several weeks of training and became certified as Master Tax Practitioner. Assessments
Basic maintenance and repair — Proficient
April 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
April 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Bookkeeping — Proficient
April 2024
Calculating and determining the accuracy of financial data Full results: Proficient
Administrative assistant/receptionist — Proficient July 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
July 2024
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
August 2024
Responding to customer situations in a retail setting Full results: Proficient
Office manager — Proficient
August 2024
Scheduling and budgeting
Full results: Proficient
Work style: Professionalism — Proficient
August 2024
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
August 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Food service: Customer situations — Proficient
August 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Scientific research skills — Proficient
August 2024
Formulating research questions and interpreting data Full results: Proficient
Principles of accounting — Proficient
July 2024
Preparing financial records according to federal policies Full results: Proficient
Attention to detail — Proficient
July 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
July 2024
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
August 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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