Store Manager Assistant
Resume:
Amani Wilkins
Austin, TX
************@*****.***
Professional Summary
To simply put, I am an effective leader, problem-solver and driven individual. Authorized to work in the US for any employer.
Willing to relocate: Anywhere
Work Experience
Interim Store Manager
Soma-Austin-TX
November 2023 to Present
• Currently, I am the Interim Store Manager for Soma, at the Arboretum! I started as an Assistant Manager, and worked my way up!
My Duties Include:
• Open & Closing the store
• Money Management
• Team Management & Scheduling
• Visual Merchandising
• Impeccable Customer Service / Extensive Clientele
• Knowing our Daily/Weekly/Monthly Numbers & Goals (also knowing how to calculate these numbers)
• Handling / Checking in / Putting out shipment
• Memorizing Product Knowledge as it is essential to guiding our customers in this field
• Cleaning
• Always on standby if my team needs help with a customer or a transaction
• Attending store meetings
This position has helped me solidify my skills I’ve gained from past jobs and now, I am a more confident but compassionate leader.
Assistant Manager
SOMA Intimate Apparel-Accomplisments
November 2023 to Present
Was recognized and earned Ascena points for being hardworking, diligent, and a fast learner. Associate Store Manager
Casper-Austin-TX
January 2022 to December 2023
Associate Store Manager for Casper, a highly renowned mattress company. Working as the ASM at Casper is quite the experience ! Here is all what my work entails. Since this is the mattress business, being personable and connecting with clients is one of the biggest things. Being able to be receptive enough to where you can make lively connections, but also being assertive enough to capture that sale. Or at least, a lead. Leads are basically were you email a quote to your customer and then they will (or will not) get back to you in regards to wanting to purchase. So, that’s another big part of what I do at Casper. I am actually Lead Queen haha! Some other things that the Casper job entails is…
• majority of your time is on the computer. Sending emails, checking numbers (and ASM, I had to do this weekly), keeping up with slack
• Always diving into our product knowledge cause you can never know too much about the products here!
• Moving mattresses/furniture
• Keeping up the cleanliness of the space
• Everyday at 3pm we have to post our sales to Slack
• Every night, I have to fill out a sales day report with a summary, all of our calculations for NOP, traffic, our % to our daily plan/goal, etc.
• And, to successfully close and open the store. A successful open for us is grabbing all equipment needed for the day (cleaning them occasionally), check morning emails / contacts, and then open.
• a successful close looks like putting away all items, finishing the sales report, making sure we have updated our inventory if anyone has bought anything, cleaning and throwing away trash, and then we close!
That is basically all of what my work entails here! Reason for leave: Company use to be located in The Domain next to the Apple Store. The Company couldn’t keep up with the rent payments, so Casper is now Skims by Kim K. Therefore, leading us to find different jobs.
Operational Assistant Manager
Slow North-Austin, TX
August 2020 to January 2022
The company I currently work for is a local owned boutique as well! This boutique is centered around apothecary goods, botanical goods, home & body, etc.! I am the assistant manager and here at the shop we have a very small team that make sure daily to keep the company in order and on the right track. I am accompanied by my shop manager and then my 3 team members! The shop manager & I are mostly responsible for the shop, and try our best everyday to stay on top of our duties, since there is a lot of people depending on us! Here is some of the tasks that we keep up!
• To start off, this shop is very unique! We offer 100% soy wax & essential oil candles that are handmade by us! That being said, my shop manager & I host candle making workshops, were we teach people how to make their own candle and create their own scent blend! In addition, we also handle all submit forms/ applications/calls/emails/etc in terms of scheduling the workshop and figuring out the details!
• We also have markets every month at the shop, and it is my shop manager & my duties are to schedule in vendors/business, get their information, figure out what day to fill them in our schedule, help them get acquainted with the process of candle making, etc. In addition to teaching majority of the candle classes, I also schedule all of our personal candle workshop classes & outside hosts in our calendar.
• I am also in charge of handling all our donations and collaborating with different vendors that way!
• Opening and closing! I do have a key to the store, and it is our responsibility to make sure we are opening and closing correctly, daily. Meaning, turning on/off the lights, sweeping or wiping down counters, turning on/off the music, checking for either last minute order or top of the morning orders, etc.
• As assistant manager, I have my own mac book the company gave me so I can fulfill any types of orders/chores they need me to do. So, I handle all orders that come in through our system and make sure the pack them and set them in our holding area for our studio to pick up. I also am in charge of ordering products, office supplies, candle making supplies, HEB orders, etc! Anything we need! So anything in the store that we are low on stock of, it is my duty to find those items, make a list for me to follow by and place the order accordingly.
• Customer service and running the register is also apart of this list! We are super big on customer service, especially since the shop is a bit smaller than average stores. So, it can make for a more personal setting in regards to connecting with the customers. We make sure to let them know clearly what our store is about, where to find things, and to make sure to offer your helping hand! And on top of this, answering any and all questions the customers may have! Customers always come first!
• I'm also tasked with counting the money draw every night and making sure that everything is good, money wise.
• We collaborate with a lot of different business, non local & local! So any information they need in terms of our business & the shop, they directly email me as I have access to the stores main email! And if anything needs any further questioning, that is when I pass it down to my shop manager!
• Cleaning the space and making sure the space is tidy is another task we make sure to maintain! Target Team Member
Target-Austin, TX
August 2017 to August 2020
In style team, they give each member their own department that that team member is solely responsible for. We do these tasks as well as assist with the front, online orders, ship from store, warehouse stock, etc. Task:
Zoning entire area
Pushing out an amount of freight every day
Responsible for the visual story of the department Moving around fixtures and heavy objects
Responsible for anything that happens within that area Education
Some College in Drama / Journalism
Manor Senior High School - Manor, TX
August 2015 to May 2019
Skills
• Organizational skills
• Project management
• Process Improvement
• Leadership
• Communication skills
• Branding
• Pricing
• Journalism
• Continuous improvement
• Retail Management
• Project leadership
• Merchandising
• Marketing
• Freight Experience
• Cash handling
• Social Media Management
• Management
• Employment & labor law
• Team Management
• Photography
• Store Management Experience
Certifications and Licenses
TABC Certification
Driver's License
CPR Certification
Contact this candidate