Administrative Assistant Customer Service
Resume:
Kim T. Dickerson
Port Wentworth, GA 31407
*************@*****.***
OBJECTIVE: To hold a full or part-time position that will allow me to challenge my knowledge and utilize my skills while
learning new ones.
EMPLOYMENT HISTORY:
6/23 – Present National Gypsum, Garden City, GA
Plant Administrative Assistant – enter purchase orders for office material, invoices for payment and parts, track inventory and send FedEx packages, answer incoming calls, verify cycle count is correct in SAP, greet visitors/guest and receive and disperse incoming mail, etc.
4/22 – 3/23 RoadOne, Port Wentworth, GA
Customer Service Associate – researched/located old driver’s paperwork for billing, scanned/cropped and indexed, pinned containers in GPA’s Navis System, etc.
5/21 – 4/22 Robert Half, Savannah, GA
National Gypsum, Garden City, GA
Administrative Assistant – Assist incoming visitors, answer phones, input invoice information into SAP for billing purposes, ordered supplies. logged daily dunnage in Excel Spreadsheet, updated filing system, etc.
Knight’s Companies, Richmond Hill, GA
Administrative Assistant – Process precast tickets and invoices and assist with new hire paperwork. Answer phones, assist visitors and drivers and update files. Inventory/order supplies, constant communication with home office (accounting, administration, purchasing and HR) departments, etc.
11/18 – 9/20 Flexi-van Leasing, Pooler, GA
Operations Assistant – Invoicing, processing outgate interchanges, FMCSA’s and inbound EIR’s,daily activity
report, sales and RDA approvals, repaired approvals, prebills, finals, etc. File, answer phones and greet visitors.
12/16 – 6/18 Metal Crafts, Savannah, GA
Service Coordinator – Take incoming calls from customers requesting quotes, proposals or repairs. Fill out Bid Review Data sheet for all quotes and proposals and give to Service Manager. Create service tickets in Navision for all repair jobs and log each in an excel spreadsheet. Invoice completed service tickets and document total billed in a spreadsheet. Give PO numbers to employees for the purchase of materials needed for each job. Keep and create a monthly service ticket log which list invoice numbers for each. Log time and material cost. Keep and create ongoing files for each customer, etc.
4/14– 12/16 Lumber Transport, Savannah, GA
Customer Service/Dispatcher Assistant – Assign pin number for import/export containers to be pulled in and out of the port, dispatch drivers, receive orders/request by email or fax from customers. Log all imports coming to our facility in the weekly container logbook. Input all inventory received in Accuterm system and take out of inventory when drivers are loaded, create BOL’s, prepare all local drivers billing to send to the billing department, answer phones, reply to emails and file. Assist dispatcher, etc.
4/04 – 1/14 Georgia Ports Authority, Garden City, GA
Operations Administrative Coordinator - Plan and monitor containers coming in by truck, rail and vessel. Monitor and supervised jockey drivers assigned to area. Prioritize request, fill vendors and customers request and monitor reefer inventory and commitment on wheels. Experience in different areas of billing (chasis, driver’s assist, reefer, vessel and customer accounts). Communicate with customers, shipping lines, vendors and other GPA personnel. Post employees’ vacation, sick leave, jury duty, military duty, etc., in E-time. Created meal logs and post meal breaks. In Time Detail, added schedule for overtime, created and post monthly birthday list, took inventory and ordered supplies, print inspection sheets for day and night shift operators and post equipment problems in ETS System, etc.
SKILLS: Type (60+ wpm), 10-key (touch-method), multi-line phone system, data entry (medical & regular) and billing, Word Perfect, Windows, TVI System, Sparcs, Navis (Express), E-Time, SAP, ETS System, Quattro Pro, Red Prairie Systems, Accuterm7, Navision, InfoPro, Old and New File Maker. Microsoft Office programs which include Microsoft Word, Excel, Access, Lotus and Outlook. Schedule Management and supervisory skills, knowledge of bookkeeping and account payable/receivable, warehouse, verifying, dispatching, cash register and retail sales experience. General office procedures, ability to multi-task, strong attention to detail, great customer service skills, good communication and excellent organizational skills.
EDUCATION:
1987 Savannah Vocational Technical School, Savannah, GA
Certificate – Microsoft Office, Word Processing, Typing and Shorthand
1985 Savannah High School, Savannah, GA
Diploma – May 30, 1985
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