Data Entry Part-Time
Resume:
Michelle J. Zemore
540-***-**** cell
********@*****.***
PROFESSIONAL SUMMARY
Detail oriented, trustworthy, hardworking professional with excellent interpersonal skills. Experience creating and maintaining databases, creating files and filing systems. Excellent verbal and written communications skill in addition to administration skills. Collaborated with others on projects. Highly organized, dependable and great computer skills working with Microsoft office as well as MAC experience.
EDUCATION
Shenandoah University Career Switcher Program February 2011 obtained Teaching License 6-8 Grade Language Arts/English
University of Mary Washington Bachelor Degree in Liberal Studies, majored in Psychology, May 2006
WORK EXPERIENCE
Lafayette Elementary School 06/2023 to Present
Substitute Teacher
● Review and implement teacher’s lesson plans
● Provide clear instructions to students
● Assist student as need with their learning and assignments
● Adapt to different students needs and environments
● Supervised a safe classroom environment that is conducive to learning and appropriate to the maturity and interests of the students
● Performed duties common for teachers such as supervising students in the hall, at lunch and going to the bus
Thursday Noon Al-Anon Family Group 11/2023 to Present Treasurer
● Over sight of group account
● Report finances to group each week
● Reconcile bank statements
● Collect and deposit funds
● Oversee financial administration
Lafayette Elementary School
Literacy/Instructional Paraprofessional 03/2022 to 06/2023
● Provided instructional support to students primarily in Literacy
● Assisted teachers and students in classroom as needed.
● Worked in small groups and one on one with students to enhance their learning
● Provide clear instructions to students
● Assist students with their learning and improve their reading abilities
● Adapt to different students needs and environments
● Supervised a safe classroom environment that is conducive to learning and appropriate to the maturity and interests of the students
● Performed duties common for teachers such as supervising students in the hall, at lunch and going to the bus
Spotswood Baptist Church 06/2016 to 02/2021
Food Pantry Worker
● Worked collaboratively with director of pantry
● Stocked pantry shelves with donated food
● Packed groceries for those in need in community
● Carried groceries and supplies
King George County Public Schools 11/2009 to 06/2013 Sealston Elementary School Sixth Grade Teacher 2011 - 2013
● Developed and implemented sixth grade Language Arts lesson plans that meet the Virginia Standards of Learning and engage students through differentiated instruction and cooperative learning activities
● Implemented technology in the classroom using Microsoft PowerPoint and Microsoft Word in conjunction with lesson plans
● Developed lesson plans that include instructional and reading best practices to maximize student success
● Worked collaboratively with other teachers to create effective lessons that meet the learning needs and abilities of all students
● Modeled and emphasized the importance of reading, vocabulary and education.
● Effectively managed a safe classroom environment, so all students can be engaged and contributing members
Substitute Teacher Middle and Elementary School 2009 – 2011
● Reviewed and implemented teacher’s lesson plans
● Assist student as need with their learning and assignments
● Corrected written work and left the results for the teacher
● Adapt to different students needs and environments
● Performed duties common for teachers such as supervising students in the hall, at lunch and going to the bus
● Supervised a safe classroom environment that is conducive to learning and appropriate to the maturity and interests of the students
Rappahannock Area Community Service Board
08/2007 – 06/2009
Case Manager (QMHP)
● Effectively managed an above average client caseload utilizing exceptional communication, interpersonal and organizational skills
● Developed and implemented Individual Service Plans for clients to reach their goals
● Through interviews, interactions and assessment protocols assessed client’s appropriateness for the Drug Treatment Court program and potential needs of individual clients and presented viable opportunities, programs and services for their benefit
● Effectively listened and communicated as well as adept in problem solving and finding alternative solutions
● Acted as a liaison between clients and local community agencies as well as advocated for clients
● Researched and remained abreast of available programs and community services to assist clients.
● Identified and resolved potential issues before they became client crises
● Collaborated with physicians, clients and family members regarding treatment plans to ensure a holistic approach for success
● Counseled, coached and monitored client progress while interjecting assistance as required
● Wrote detailed reports and briefed judges, lawyers and community service providers on client progress.
● Led and facilitated weekly psychosocial education meetings using prepared and self- prepared materials, for discussion topics and creative interactive ideas
● Maintained detailed client records and achieved an above average Quality Assurance reviews
● Effectively developed trust and strong rapport motivating clients to recognize and utilize their individual potentials and capabilities
● Maintained an expanded caseload as a new employee until an additional case manager was recruited
● Recognized by peers and management as an outstanding that exceeded expectations by receiving the Employee of the Month award first month eligible
● Held Two Case Management positions at the
Rappahannock Community Services Board including Substance Abuse Case Manager and Mental Health Case Manager
Rappahannock Big Brothers Big Sisters 10/2006 - 08/2007 Caseworker/Mentoring Coordinator
● Managed approximately 40 mentor/mentee pairs and proactively matched mentors to mentees.
● Conducted detailed interviews of children and parents and evaluated information to determine child’s suitability as a mentee
● Performed background checks, reference checks and assessed information to support suitability assessment criteria
● Conducted monthly match support to address development goals of the relationship, child safety, problem resolution, and satisfaction levels of the match relationship
● Coordinated and planned special events for the University of Mary Washington Campus Pals program.
● Supervised matches and activities for the City Bigs in School program at Walker Grant Middle School
● Supported volunteers and college interns by providing defined tasks, evaluated and documented their performance
● Organized and planned activities for matches and special year end recognition celebration
● Recruited mentor volunteers by attending and speaking at community outreach functions and utilizing newly established community networks
● Communicated with guidance counselors at local schools to explore new opportunities, pursued new student referrals, coordinated match meetings and disseminated mentoring program details for possible new matches
● Conducted detailed interviews and evaluated pertinent data to assess and document volunteer’s suitability within the mentorship program
● Administered surveys for the United States Department of Education Grant to assess program performance goals for funding
● Increased awareness of the agency and program needs through community recruitments and outreach.
● Created databases and spreadsheets to maintain match data and metrics
Comfort Heating & Cooling Inc. 10/1998 – 08/2003
Administrative Assistant
● Provided detailed customer service that included scheduling appointments, ordered parts, answered questions and provided written correspondences for 800 plus customers in which 400 plus required proactive coordination efforts of Service agreement Customers.
● Explained and sold Service Agreements.
● Planned and integrated technology proactively to meet organizations and customer needs by creating and maintaining Microsoft Access customer databases and various forms for office use.
● Established and maintained company filing system and files.
● Wrote checks and calculated employee payroll in owner’s absence.
● Maintained and ordered office supplies and equipment.
● Administered customer billing and processed customer payments
● Successfully managed a small business and approximately 15 employees in the owner's extended absence.
● Coordinated county inspections for commercial jobs in owner’s absence.
● Scheduled and distributed work orders for employees. ABS
Vans, LLC 10/1997 – 10/1998
Office Manager
● Successfully managed the office of a small, multifaceted business.
● Communicated via newsletter and developed business promotionals to effectively maintain and grow the van pooling, van rental and windshield business.
● Maintained office supplies and equipment.
● Managed monthly client credit card billing and scheduled all rental vehicles.
● Managed multiple phone lines which emphasized customer service and administered van rental contracts.
● Solicited and managed parking accounts for clients.
● Promoted outreach to recruit new van ridership.
● Convinced incoming inquiries of benefits of utilizing company services.
● Persuaded local companies to enroll in Customer Appreciation Program to offer additional benefits to customers.
● Assessed needs for and established new commuter routes to accommodate new riders.
● Understood business plan and contributed to company growth by actively contributed to setting company policies.
● Established company filing system, using exceptional organizational skills.
● Assessed company need and created and maintained Microsoft Access databases and generated forms in Microsoft Word.
● Delivered clear and convincing oral presentations to individuals with and outside of the office.
● Considered and responded appropriately to the needs and feelings of diverse people in different situations.
● Wrote detailed reports and other documents that reflected the position and work of the organization in a clear and convincing and organized manner.
● Contributed to the company’s growth and success. Prior
PriorLicenses/Certificates: Commonwealth of Virginia Collegiate Professional License- Language Arts Grade 6-8, Workplace Ethics, Corporate Compliance, HIPPA Series, HIPPA Series: Behavioral Confidentiality and Privacy for the Behavioral Health Care Providers, Cultural Diversity, OSHA Blood borne Pathogens, OSHA Fire Safety, Human Rights, Motivational Interviewing.
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