Customer Service
Resume:
Alicia Heredia
Washington, DC *****
***************@******.***
Skills SummaryHighly motivated, results driven, customer service oriented professional. Ability to multi- task, respond to questions quickly, anticipate needs or issues, address situations in a courteous and professional manner to ensure customers are completely satisfied.
· Strong work ethic
· Time management
· Relationship building
· Interpersonal skills
· Mentoring
· Microsoft products
· Teamwork
· Customer service
· Community enrichment
· Troubleshooting
· Innovative
· Oral communications
Work Experience
Northumberlands apts
Community Concierge Services-Washington, DC
July 2023 to Present
• Welcomed and assisted guests by providing personalized recommendations and resolving inquiries efficiently.
• Coordinated reservations for dining, transportation, and events, enhancing guest satisfaction.
• Built strong rapport with local vendors and service providers, ensuring exclusive offers for hotel guests.
• Successfully handled high-pressure situations, maintaining composure while resolving guest concerns.
• Recognized by management for delivering exceptional service, leading to positive guest feedback and repeat business.
• Streamlined guest service operations by implementing a more efficient booking system, improving response time by 20%.
Youth Council Member
CFSA Office of Youth Empowerment-Washington, DC
February 2021 to Present
· Work closely with Social Workers, Government Employees, and youth in foster care to bring awareness to deficiencies and develop strategies to provide the best continuum of services to youth in the foster care system in Washington, DC.
· Participate in independent living skills, team building, self-awareness and advocacy groups.
· Assist and advocate for foster care youth in regards to receiving proper care to meet their short and long term needs.
Program Coordinator Intern
Health Services for Children with Special Needs-Washington, DC May 2021 to August 2021
· Conducted research of community programs and updated Excel spreadsheet of resources contact information.
· Participated in community partnership meetings to assist with planning for events.
· Worked independently and on a team to accomplish program goals. Administrative Assistant Intern
Covenant House-Washington, DC
September 2020 to February 2021
· Responsible for administrative duties such as filing, faxing, scanning, and answering incoming calls and taking detailed messages.
· Greeted visitors professionally, answered questions and guided visitors to appropriate areas of the building.
· Responsible for receiving, sorting and delivering mail to staff members.
· Participated in homeless outreach to provide resources and supports to homeless individuals in DC.
· Cleaned and organized office space to ensure a safe environment.
· Assisted Supervisor and other staff members as directed and needed. Education
College in Liberal Arts & Sciences
UDC - Washington, DC
August 2023 to Present
Maryland Lash Academy
March 2022 to March 2022
Skills
• Front Desk (4 years)
• Guest Services (4 years)
• Research
• Presentation Skills
• Time Management
• Customer service (4 years)
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