Business Operations Project Management
Resume:
MUAWEIAH HIJAZIN
Irving, TX ***** +1-469-***-**** *********@*****.*** LinkedIn Profile
CAREER SUMMARY
Dynamic IT specialist with a rich background in orchestrating all levels of organizational management. Adept at forging strategic partnerships, driving high-performance teams, and crafting actionable plans to achieve overarching business objectives. Renowned for exceptional leadership in IT solutions, blending analytical problem-solving with a proactive management style. Demonstrated ability to inspire, motivate, and build cohesive teams while maintaining superior customer relations and stakeholder engagement. Skilled in leveraging independent decision-making and sound judgment to drive company success. Committed to enhancing employee engagement and performance through targeted training, effective monitoring, and morale-boosting initiatives.
CORE COMPETENCIES
IT Strategy
Data Analytics
ITIL Framework
Cloud Computing
Technical Support
Network Management
System Administration
User Training
IT Governance
Troubleshooting
Systems Integration
Hardware Installation
Business Intelligence
Project Management
Scripting
Virtualization
Cybersecurity
Backup and Recovery
Software Development
Database Management
Technical Documentation
PROFESSIONAL EXPERIENCE
Managing Director 04/2021 to 06/2023
Accurate Technologies Co. - Amman
Led a digital transformation initiative that upgraded legacy systems, resulting in a 30% improvement in operational efficiency and a 25% reduction in IT-related costs across the organization.
Spearheaded the implementation of a cloud-based infrastructure, reducing downtime by 40% and enhancing data security, leading to a 15% increase in customer trust and retention.
Managed a team of 100+ IT professionals across multiple projects, achieving a 20% faster project delivery rate and ensuring 99.9% system uptime for all critical business applications.
Implemented a cybersecurity strategy that reduced security breaches by 50%, protecting over $100 million in digital assets and enhancing overall organizational resilience.
Optimized IT operations through the deployment of automation tools, resulting in a 35% reduction in manual processes and a 20% increase in IT service delivery efficiency.
Technical Manager 01/1995 to 03/2021
Accurate Technologies Co - Amman
Led the deployment of over 200 advanced IT solutions across multiple sectors, including AIDC, RFID, and POS systems, resulting in a 30% increase in operational efficiency and a 25% reduction in system downtime.
Trained and mentored a team of 15 IT professionals in the implementation of cutting-edge technology solutions, achieving a 20% improvement in project completion times, and a 95% client satisfaction rate.
Resolved over 500 technical issues annually, consistently reducing resolution times by 40% through the application of advanced problem-solving techniques, enhancing system reliability, and user experience.
Managed the successful setup and installation of 50+ security systems and warehouse management solutions, contributing to a 35% increase in overall site security and operational productivity.
Implemented time management strategies that enabled the completion of projects 15% ahead of schedule, while maintaining a 98% adherence to project budgets, demonstrating strong leadership in high-pressure environments.
EDUCATION
Bachelor of Science: Computer Engineering & Automatic in Computer Engineer 1994
Yarmouk University
CERTIFICATIONS
Training Course about Access Control System in Germany
October 2007
Primion• Training Course in Germany on Door Access Systems. (Oct, 2007)
Training Course about Electronic Scales in Germany
June 2006
Bizerba• Training Course in Germany on Electronic Scales. (June, 2006).
Training course about receipt printers in London
July 2002
Star -Micronics• Training Course in London on Receipt Printer. (July, 2002)
Training course about label printer in Dubai
October 2000
DATAMAX Training Course in Dubai on Label Printers. (Oct, 2000)
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