Customer Service Representative / Sales Associate

Terri Newsom

*** * **** ** ****** Valley, AZ ****3 Phone: 928-***-**** Email:

*************@*****.***

Professional Summary

Highly versatile professional with extensive experience in inventory management, merchandising, office administration, customer service, and collections. Proven ability to adapt to various industries including automotive, RV, construction, tax, retail, and finance. Known for exceptional organizational skills, attention to detail, and a strong work ethic. Professional Experience

Gig Smart - Various Locations Inventory, Merchandising, and Stocking

• Managed inventory levels to ensure timely replenishment and minimize stockouts.

• Organized merchandise displays to optimize customer engagement and sales.

• Conducted regular stock audits and reconciled discrepancies. Instant Cash 2 Jail - Self-Employed Mobile Money Agent

• Provided mobile financial services to clients, ensuring timely and accurate transactions.

• Developed strong relationships with clients to build trust and repeat business. Spec Builders Office Manager

• Oversaw daily office operations, including scheduling, communications, and administrative tasks.

• Coordinated with construction teams to ensure project timelines and budgets were met.

• Managed vendor relationships and procurement processes. Syriac CPA Accounting Office Receptionist

• Handled front desk operations, including greeting clients and managing phone calls.

• Assisted with basic accounting tasks, including data entry and invoice processing.

• Maintained accurate records and supported the accounting team. Safe Step Bath Tubs / Universal Printing Supplies Telemarketing

• Conducted outbound calls to potential customers to promote products and services.

• Utilized persuasive communication skills to achieve sales targets.

• Maintained detailed records of customer interactions and sales leads. IRC Reservation Agent

• Assisted customers with booking reservations and travel arrangements.

• Provided exceptional customer service and resolved any booking issues.

• Managed reservation databases and ensured accurate data entry. Walmart Customer Service

• Assisted customers with inquiries, returns, and purchases.

• Managed cash register transactions and ensured accurate accounting.

• Resolved customer complaints and escalated issues as necessary. Mike Thompson RV Detail Dept Manager

• Supervised the detailing team to ensure high-quality vehicle preparation.

• Coordinated with sales and service departments to prioritize detailing tasks.

• Maintained inventory of detailing supplies and managed procurement. Orange Collectors Medical Collections

• Contacted patients to collect outstanding medical debts.

• Negotiated payment plans and provided financial counseling.

• Ensured compliance with healthcare collection regulations. Doyles Hot Rod Parts Store Manager

• Managed store operations, including sales, inventory, and staff supervision.

• Developed and implemented sales strategies to achieve revenue targets.

• Provided exceptional customer service and maintained positive client relationships. Private Estate House Manager

• Managed a private estate with multiple tenants, overseeing daily operations and property maintenance.

• Coordinated tenant relations and addressed any issues or concerns promptly.

• Supervised staff and contractors to ensure the smooth running of the estate. Skills

• Inventory Management

• Merchandising

• Office Administration

• Customer Service

• Telemarketing

• Financial Transactions

• Team Leadership

• Problem Solving

• Sales Strategies

• Communication

• Data Entry

• Vendor Management

• Procurement

• Credit Collection

• Reservation Management

• Vehicle Detailing Supervision

• Property Management

• Tenant Relations

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