Front Desk Administrative Assistant

Roshani Patel

CONTACT

****************@*****.*** 206-***-**** Redmond, WA linkedin.com/in/roshani-patel-7a5714305

CAREER OBJECT:

Professional and friendly Front Desk Receptionist and administrative assistant experience. Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and responding to emails. Able to learn new software quickly and have expert skills in MS Word, Outlook, and Visual Matrix.

SKILLS:

Customer Service & Communication: Answering phones/emails, verbal communication, working in teams, concierge services.

Microsoft Office Suite Proficiency: Excel, Word, PowerPoint, OneNote, Teams, SharePoint, Outlook.

Google Suite: Google Calendar, Sheets, Meet, and time management.

Phone & Visitor Management: Greeting visitors, answering Phones/Emails, Verbal Communication, Working in Teams

Security & Badge Management: Monitoring visitors, preparing visitor badges, maintaining logs.

Administrative Support & Data Entry: Business Management (BOM), action tracking, follow-ups, working with USCIS officers.

Document & Database Management: QuickBooks, AdobeSign, DocuSign, printing, copying, and data entry.

Event & Office Coordination: Event planning, attendee management, office administration procedures.

Payment Processing & Cash Handling: Processing payments, sales & marketing.

Scheduling & Meeting Coordination: Coordinating meetings, managing calendars, and organizing schedules.

Report Compilation & Record-Keeping: Maintaining departmental lists, updating databases, and generating reports.

Office Equipment Operation & Maintenance: Handling printers, copiers, and other office devices.

Organizational & Detail-Oriented Skills: Attention to detail, task prioritization, and resource management, Processing Payments, Sales & Marketing, Concierge

WORK EXPERIENCE:

Front Desk Coordinator (Concierge), Administrative assistant, Aegis Marymoor June 2024 – Present

Redmond, WA

•Great and direct visitors, residents, families, and staff, providing excellent customer service.

•Answer calls and manage front desk operations, handling administrative tasks.

•Coordinate medical appointments and family outings with Care and Nursing staff.

•Assist Marketing and Office Manager with daily operations.

•Maintain a strong knowledge of community layout and staff responsibilities.

•Sales Marketing

Front Desk Receptionist, Redmond Inn September 2022-Present

Redmond, WA

•Handling payment processing, providing receipts, and managing change for customers.

•Performing check-in and check-out tasks.

•Informing customers about payment methods and verified credit card information.

•Scheduling guest reservations and collecting necessary information.

•Welcoming guests upon arrival and assigned rooms.

•Providing information about available rooms, rates, and amenities and explained policies and procedures to visitors.

•Handling client complaints professionally and promptly.

•Coordinate with housekeeping staff to maintain clean and well-furnished rooms.

•Confirming group reservations and arranged personalized services for VIP guests.

•Maintaining accurate records of bookings and payments.

•Preparing daily shift close reports and balanced the cash register.

•Handling incoming mail and inquiries via phone and email.

•Generate work orders for housekeeping and maintenance staff.

•Managing cash out and maintained lobby cleanliness.

Admin Assistance, Infosys Nov 2023 – April 2024 Bellevue, WA

•Managed office supplies, including ordering, management organizing inventory.

•Coordinated office events and staff meetings.

•Ensured confidentiality of employee information and maintained visitor logs and worked with USCIS.

•Collaborated with maintenance staff and vendors to keep office equipment functional.

•Adapted to changing priorities and meet deadlines.

•Filled and retrieved organizational documents, records, and reports.

•Prepared and distributed correspondence (emails, memos, reports).

•Sorted and distributed UPS/FedEx packages and created UPS labels.

•Updated trackers and reports.

•Worked with VMS (Visitor Management System), Create, manage, and maintain company documents with Notes

•Product development teams, event planning teams, and project management teams with cross-functional teams.

•CCTV cameras, and badge creation.

Receptionist, Macomb Community College- Follett Book Store

Clinton Township and Warren, MI Dec 2020 – Feb 2021

Aug 2021 - Sep 2021

•Operated cash register, accepting cash, credit, or financial aid payments.

•Carry, shelve, and straighten merchandise, stock shelves, price merchandise, and assist in setting up.

•Displayed and signs.

•Pick, process, and pack ordered for shipping.

•May provide customer service/sales functions for special events (including but not limited to graduation and athletic events).

•Supported a store environment where all associates and customers are welcome.

•shipping/receiving management and package and prepared parts for shipment using UPS and FedEx systems.

•Routinely review ship and backlog reports to prioritize shipment and on-time delivery.

EDUCATION

Bachelor’s degree

Civil Engineering, SMT. S.R. Engineer College in GTU, Unjha, Gujarat March 2016

Associate’s degree

Computer Science, Cloud Computing, Macomb Community College, Warren, MI March 2022

Contact this candidate