Customer Service Food Preparation

Janese Earl

Houston, TX *****

832-***-****

********@*****.***

Professional Summary

Motivated and detail-oriented professional with strong experience in customer service, food preparation, and team leadership. Known for effectively managing operations, ensuring food safety compliance, and creating positive customer experiences. Skilled in team collaboration, problem-solving, and process improvement.

Skills

• Customer Service Excellence

• Team Leadership & Delegation

• Food Preparation & Safety

• Inventory Management

• Conflict Resolution

• Cash Handling & POS System Management

Professional Experience

Shift Supervisor

Starbucks, Houston, TX

August 2023 – January 2025

• Managed daily operations by delegating tasks to team members, ensuring smooth shifts and optimal performance.

• Conducted inventory counts and updated systems to maintain stock accuracy and prevent shortages.

• Oversaw food storage and handling to meet Starbucks’ quality and safety standards.

• De-escalated customer concerns to achieve positive resolutions and ensure satisfaction.

• Troubleshot technical issues to maintain operational efficiency.

Barista

Starbucks, Houston, TX

May 2021 – January 2025

• Customized product recommendations to accommodate customer dietary preferences and restrictions.

• Collaborated with the team to prepare coffee, teas, and specialty beverages while maintaining quality standards.

• Assisted management in upholding store cleanliness and organization to meet company guidelines.

• Handled cash and digital transactions securely while safeguarding customer information.

Team Member

Little Caesars, Houston, TX

July 2019 – September 2019

• Delivered exceptional customer service by greeting patrons and assisting with their orders.

• Prepared food in compliance with company recipes and health standards.

• Maintained a clean and safe restaurant environment by adhering to health and safety regulations.

• Contributed to team efforts to ensure seamless daily operations.

Education

High School Diploma

Class of 2020

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