Information Technology Project Manager

TOMMIE THOMPSON

U.S. Air Force, Captain - Retired (Sep.)

SENIOR INFORMATION TECHNOLOGY PROJECT MANAGER

(FUNCTIONAL & TECHNICAL), ENGINEER & CONSULTANT

Belton, MO 64012

Phone: 816-***-****

Email: ********@*****.***

LinkedIn: http://www.linkedin.com/in/tomitee1

Federal Resume: http://www.tommiethompson.us

1-Page Resume: http://www.tommiethompson.me

Flexible, imaginative, professional with 31 years of broad-based military, corporate and information technology experience in both management and technical roles. Twenty years of varied Infrastructure and Application Project Management experience managing, instructing, and implementing with hundreds of subordinates in SDLC, Waterfall and Agile methodologies. Specialist in Systems Integration, Change Management, and Quality Assurance consulting with proven success in engaging and managing highly-skilled technical teams. Leverages Agile and SDLC methodologies to assure optimum effectiveness and client satisfaction. Has used Microsoft Project since its inception and is skilled with many other PM Tools—Expert in tool utilization, functionality, and management.

Varied Industry Experience Areas:

ENERGY: Honeywell, Black & Veatch, Westar, Williams, Enable TELECOM: T-Mobile, Sprint, Embarq, US Cellular RETAIL: Applebees, IHOP, ConAgra, Seaboard

Project Management • Business Analyst • Team Leadership • Six Sigma • ITIL • SDLC/Agile Development • ScrumMaster • Change/Risk Management • Quality Assurance • QA Testing & Remediation • Process Improvement/Optimization • Technology Deployment • Infrastructure/Network Development • Coding & Software Development • E-Commerce • Database Development & Integration • Application & Network Security • Cloud & MicroServices • Peoplesoft HR & Financials Implementation • Data Mining & Behavioral Analytics • IT Auditing • FERC Governmental Compliance

EDUCATION

Bachelor of Science – Electrical Engineering (1992) United States Air Force Academy -- Colorado Springs, CO Currently Pursuing:

Master of Science in Management – Information Technology & Project Management Colorado Technical University -- Colorado Springs, CO

CERTIFICATIONS / CREDENTIALS

Vice President of Admin & Operations - Project Management Institute Kansas City (2022) PMP Instructor

SDLC Project Management

SDLC Developmental Engineering

SDLC Test & Evaluation

SDLC Risk Management

Agile ScrumMaster

ITIL Trained

Former Pilot

US Air Force Veteran Officer

Six Sigma Green Belt Certified

PROFESSIONAL EXPERIENCE

Enacttech Consulting (Owner) – Various Freelancing Opportunities – Belton, MO Senior Information Technology Project Manager / Software Manager Jan 2024 – Current

Managed the integration of various application technologies for both Microsoft and Linux environments.

Responsible for managing groups of developers, resources, budgets and timelines for Enterprise-Level implementations. OTSi (T-Mobile/Sprint) – Overland Park, KS

Senior Information Technology Project Manager

Jan 2019 – Dec 2023

Responsible for definition, planning and delivery of technical projects for the Capability Upgrade Program (CUP) for microservice development and operations. Manage JSON/Swagger (AngularJ/React) development for Digital Billing APIs and endpoints.

Responsible for the combination of solutions and resources for T-Mobile/Sprint/Metro/Boost/and Nextel Merger(s).

Successfully created schedules, managed resources, and managed scope throughout countless project lifecycles.

Managed Agile Development phases and SDLC Hardware/Infrastructure efforts and integrated both methodologies into unified implementation plans for successful and diverse technology deliveries.

Ensured that project roadblocks were resolved and stakeholder expectations were managed properly and met/fulfilled.

Responsible for Agile API Development for Financial Billing Operations for Scrum team efforts/roll-outs.

Implemented Oracle Fusion to integrate their Oracle ERP E-Business Suite and several other databases into new AMDOCS Samson ERP Client Management System and Cassandra.

Utilized Microsoft Power BI and Oracle Analytics to create metrics reports to show Project Task Completion Status, Cost vs Actuals in Project spend, Trouble ticket counts/types with SLA task completion status and percentages, software CI/CD module integrations and flow progress, and data conversion and record update status.

Worked with Azure DevOps and Jenkins creating Dashboards and CI/CD piplines for API Code Deployments.

Performed Organizational Change Management for each new product.

Engagement Manager for 103 OTSi consultants for 2+ years handling all needs and staffing issues.

Current Tools Used: MS Project, MS Word/Excel, Jira, ServiceNow, Slack, Splunk, GitLab, Marimba, SCCM, Windchill, Monday, Planview, Smartsheet

Cerner Corporation – Kansas City, KS

Senior IT Technical Project Manager / Business Analyst Jun 2018 – Dec 2018

Responsible for leading the overall definition, planning and delivery of technical projects. This included scheduling, managing resources and managing quality projects throughout the project lifecycle; ensuring that project roadblocks were resolved and stakeholder expectations were managed and met.

Responsible for leading and motivating the project team throughout the project, including working closely with project stakeholders, and managing project changes and challenges. Clear communication skills and an ability to work with all levels of personnel and management are essential.

Responsible for implementing Pivotal Framework/MicroServices to integrate with Amazon Web Services and Google Cloud Services to produce machine learning solutions for identifying network and server anomalies/inefficiencies.

Managed $1 Million in projects for short-timeframe deliveries. Arvest Bank – Lowell, AR

Senior Information Technology Project Manager / Business Analyst / ScrumMaster – Mobile Sep 2017 – Jun 2018

Responsible for Development and Integration of new mobile application into current Enterprise Infrastructure and conversion/migration of enterprise data into “mobile-friendly” formats.

Responsible for maintaining current Arvest Project Management practices while creating new “mobile specific” standards to be used and maintained for future mobile applications.

Managed Personnel, Vendors and Budgets of approximately $2 Million dollars.

Integrated Oracle ERP Fusion data with Encompass CRM Database to sync data for mobile application.

Managed Encompass efforts and JSON API/Endpoint developments for proper account callback functionality.

Integrated with Identity Management Systems and helped to develop communication scheme to avoid “Man-In-The- Middle” account hijacking attacks.

Created Integrations between mortgage systems containing critical client data which perform calculations and lending evaluations.

Responsible for tracking requirements, tracking progress status, resolving both technical and logistics issues, and coordinating an international team for all efforts of software design, development, and testing.

Performed as a Scrum Master and directed efforts for incorporation of all requirements during sprint sessions and demonstrations.

Created reports in Microsoft Power BI for Project Task Completion Status and resource performance metrics.

Orchestrated user evaluation sessions to gain market feedback before formal release cycles were complete. Performed market statistical analysis to insure maximum mortgage market penetration upon final release.

Responsible for Organizational Change Management of new solution. Enable Midstream Partners – Oklahoma City, OK

Senior Information Technology Project Manager / Business Analyst Feb 2016 – Aug 2017

Managed Integration of Enterprise Applications and conversion/migration of ERP Data from Oracle/SQL Server.

Responsible for Integration of 3 new hardware infrastructure projects including data warehouse resources to new Enable network platform.

Managed Personnel, Vendors and Budgets of approximately $5 Million dollars.

Responsible for FERC Compliance and “Re-Bucketing” CAPEX and OPEX budgets in SAP Financial system.

Created Integrations between systems containing critical Budget, Forecasting and Actuals data to be used for the tracking and management of oil/gas engagements worldwide.

Created several data integrations between Oracle ERP Fusion and SAP for specific application needs.

Reporting created in Microsoft Power BI to show enterprise project portfolio statuses/progress levels and FERC module conversion status and types.

Responsible for tracking progress status, resolving both technical and logistics issues, tracking requirements, and coordinating a team spanning 7 business areas for all hardware/software design, development, and testing efforts.

Responsible for creating Organizational Change Management policies and procedures. Williams Energy – Oklahoma City, OK

Information Technology Project Manager

Aug 2015 – Feb 2016

Responsible for Integration of Enterprise Applications (Unifier, etc.) and conversion of ERP Data from Peoplesoft to Powerplan/Oracle Financials.

Used Oracle Fusion to integrate E-Business Suite and Peoplesoft into a combined data repository.

Managed Personnel, Vendors and Budgets of approximately $4 Million dollars.

Created Integrations between systems containing critical Budget, Forecasting and Actuals data to be used for the tracking and management of oil/gas engagements worldwide.

Responsible for tracking progress status, resolving both technical and logistics issues, tracking requirements, and coordinating a team spanning 3 business areas for all of the design and development efforts.

Created reports in Power BI for displaying metrics charts for module conversion status and function. Personal Time / Game Ttherapy, LLC

Owner / Manager / Developer

Dec 2014 – Jul 2015

Created application to allow users to play classic video games for prizes.

Developed gaming engine to track and compute scores/rankings for a worldwide application distribution.

Developed code in C#, C++, Eclipse, VBS, and Command Script. Created databases in MS Access, SQL Server, and MySQL.

Worked with online and physical marketing entities to promote the application and affiliate gaming products. Westar Energy – Topeka, KS

PeopleSoft HR Project Manager

Dec 2013 – Oct 2014 (worked at the same time as Cartwright)

Responsible for management of 30 person Westar & PwC team in implementing multi-million dollar PeopleSoft HR 9.2 upgrade project (Responsible for costs, schedule, and functionality).

Coordination of Interface development to and from the PeopleSoft HR & Financials system for internal and external clients, including legacy systems and external FTP feeds to various vendors.

Converted PeopleSoft back-end from DB2 to Oracle 11i/Oracle Fusion platform and migrated/verified all data through data conversion processes.

Responsible for tracking progress, resolving issues, requirements traceability & tracking, and team coordination around all of the development and testing efforts.

Responsible for developing and maintaining a test plan for Unit Testing, SIT Testing, UAT Testing, Parallel Testing, and Performance Testing to satisfy project requirements and capabilities needed by the company.

Responsible for defect tracking and creating/maintaining risk & issue statuses. Responsible for coordinating remediation for all problems discovered.

Cartwright International – Grandview, MO

International Military Shipping Team / IT Consultant Mar 2013 – Jul 2014 (worked at the same time as Westar)

Responsible team member and contributor for over $2 million in annual business transporting military shipments for over 50,000 US troops both stateside and internationally.

Assisted in handling $410,000 in IT modifications (Exchange/Oracle) to make it possible to secure the shipment orders

(PC & Laptop setup/configuration, Email services, governmental system access/integration, operational procedures/plans, etc.).

Manage all logistics for satisfying orders, processing shipments, and negotiating with international agents to insure timely delivery of up to 30,000 lb payloads per shipment (via Air, Land and Sea).

(Mostly 3rd Shift work)

(Had to be personally cleared through the Department of Homeland Security to perform the job) Midwest Technology Connection – Kansas City, MO

IT Manager / Network & Server Engineer

Sep 2012 – Feb 2013

Create and execute project plans for various clients including engineering and development for new computer servers, networks, and technical resources.

Designed virtualizations and solutions using VMWare, Scale, and other virtual infrastructures.

Redesigned Citrix environments, Implemented and migrated MS Exchange environments and emails, Created new domains and domain controllers, Installed HP and Dell server resources from ground-up, created various application servers, and integrated with various ERP systems (SAP, Peoplesoft, Oracle Financials, etc.).

Connects Storage Area Network, Direct Attached Storage hardware, Data Warehouses and Databases (Oracle, SQL Server) to networking environments.

Troubleshoot and diagnose almost any technical problems in business environments. Dean Machinery / Foley Equipment – Kansas City, MO IT Project Manager / Consultant (Contractor)

Dec 2011 – Jun 2012

Created and executed a plan for business and technical separation of Dean Machinery and Foley Equipment including business and financial systems, computer servers and technical resources, and new facility headquarters establishment.

Managed resources and insured functionality for business upwards of $20 million.

Created new business domain, transferred applications and databases, virtualized essential servers, created new networks, integrated phone systems, and created and executed many projects to insure success for all moves and migrations.

Converted DBS/SAP systems, Migrated Oracle (Fusion) and SQL Server databases, Created domain controllers and file shares with Active Directory privileging for the new organization. The City of Kansas City Missouri – Kansas City, MO IT Project Manager / Business Analyst (Contractor) Jul 2011 – Oct 2011

Responsible for developing the implementation strategy for Application Delivery through Microsoft SCCM.

Work with City Hall officials to define requirements for implementation and verification of application deployment.

Analyze and design Peoplesoft Financial-HR-CRM feeds to Active Directory for person/department identification.

Define all major test scenarios to verify and to ensure proper functionality of applications.

Develop and present process flows and responsible for discovery processes. Define sourcing & identify critical path items and bottlenecks.

Identify all custom applications used by Kansas City, document delivery methods & recommend uses in MS Excel.

Use MS Word for documenting requirements, status reports, and process flow narratives.

Develop process flow documents and process diagrams for the CIO using MS Visio. Black & Veatch / Hewlett-Packard – Overland Park, KS IT Project Manager (Contractor)

Nov 2010 – Jul 2011

Managed multi-million dollar budgets, directs teams and resources, and provides direction for hardware/software integrations to provide client satisfaction; stateside and abroad.

Responsible for managing IT deployments for BV office openings and closings worldwide.

Working directly for HP (serving as Black & Veatch IT Service Provider) in handling all technology-related rollouts and implementations.

Manage all aspects of server, workstation, database, and application functionality and installation.

Implemented Microsoft Lync and Communicator infrastructure and capability for phone and instant messaging communication for all three regions (US, Asia, Europe) of this worldwide corporation.

Implemented 4 Peoplesoft/Oracle ERP upgrades from 8.3 & 8.8 to 9.0 and coordinated external vendors for appropriate interfaces.

Responsible for root-cause analysis for technical break fix scenarios for Black & Veatch sites worldwide.

Made suggestions on business processes including project process, tracking time in SAP and improvements to manage accountability.

Coordinate server refreshes/rebuilds, PC and laptop applications/functionality, SAN integration, network equipment installs, Cisco and HP switch and router configurations, phone server/system installs, and all other technology issues. Worked with Windows, Linux, and AIX platforms.

Created partitioning and layout for Domain Controller servers and SQL Database servers, determined security schemes for Windows and Unix Based Servers, performed troubleshooting for Application server problems, networking connectivity issues, and Documentum latency issues, designed architecture and solutions for Unified Communications—Exchange— Instant Messaging for the entire Worldwide BV Enterprise.

Implemented Microsoft Dynamics CRM for several BV client/contact databases for data consolidation purposes.

Created multiple diagrams in MS Visio for data center connectivity, server connectivity, and network connectivity.

Extracted issue information from the trouble ticketing systems entered into MS Excel spreadsheets. Created reports for Black & Veatch and HP executives to show weekly status and progress.

Wrote 10+ process documentations in MS Word for processes ranging from purchase of new hardware to the opening of new sites.

Verified and approved testing performed by third-party vendors. Hermes Landscaping – Lenexa, KS

IT and Facilities Manager

Jun 2010 – Nov 2010

Directly responsible for the management of IT applications/access and facilities (1-man IT Department).

Rebuilt the Windows network from scratch and performed the maintenance/repair of over 100 PCs and servers in this unique environment.

Performed Switch configuration through Cisco IOS, established new VPN scheme for remote access for employees, and implemented Exchange Web Access for remote email access.

Established budgets and created proposals for over $500,000 in assets and services for the company.

Maintained great relationships with over 50 vendors to provide appropriate products and services for the company.

Responsible for process improvements and writing IT standard operating procedures for all departments.

Acted as the technical liaison between the CEO and the Senior Managers.

Maintained Phone PBX and Voicemail systems (Telephony) for entire company.

Integrated Peoplesoft and Quickbooks data into Active Directory for access management.

Gathered requirements and interpreted current processes to determine how to achieve the end goal of upper management and rewrote standard operating procedures as appropriate.

Rebuilt 4 major company servers (with RAID 5) to increase speed and bandwidth in the network and connectivity between 3 separate business locations.

Established over 20 new standard operating procedures with documentation, operations manuals, and emergency operating procedures.

Designed, coded and created a Help Desk Ticketing System for problem tracking for both IT and Facilities issues.

Created a full backup and recovery procedure for disaster recovery; this included all servers along with an offsite data storing procedure/plan.

Wrote login scripts to control workstation environments, developed/updated corporate websites (wrote HTML and Javascript), and redesigned/recoded and uploaded network IP structure/routing to provide the best performance and maximum uptime for the network. Worked with Windows and Linux platforms.

Implemented and installed custom Microsoft Dynamics CRM environment for corporate use from scratch.

Invented and implemented Fleet Tracking database to insure uptime and maintenance schedules for a fleet of over 200 trucks/vehicles.

Created & implemented several applications/databases for different functions in the company on an as-needed and ad- hoc basis.

Used MS Excel to manage all company financials, created reports and presented to managers. Personal Time / Contractor

Jun 2009 – Jun 2010

I took some time off to take care of the personal affairs of my father and his passing (Tommie Thompson Sr.) and to restructure his finances and estate.

During this time, I volunteered at the W.E.B. Dubois Learning Center setting up and designing Active Directory servers, File servers, Databases, Terminal Services, and Custom Web Applications on a voluntary basis to facilitate learning and computer classes for underprivileged youth.

I also built/rebuilt hundreds of Windows and Linux-based PCs/Servers for many different business and private organizations/people during this period, and consulted for several small businesses to help them with their technology needs.

DineEquity (IHOP & Applebees) – Lenexa, KS

Project Manager / Corporate Consultant (Contractor) Apr 2008 – Jun 2009

Managed and coordinated Applebee’s Project Management and Infrastructure teams in combining all interfaces, applications, and data stores with those of IHOP as a result of a recent merger and rebranding effort.

Solely responsible for overseeing all new application development projects, all application integration projects, and data integration to help consolidate the 2 business entities in the most efficient manner.

Created new Active Directory topology, File Share Consolidation, New Email Forest & Consolidation, Telephony and Phone communication, and VMWare conversions to give a unified networking environment for the two separately-run business units. Worked with Windows, Linux, and AIX platforms.

Connected TerraData SAN to the networks & Dell Blade Servers for a shared VMWare and data warehousing application

(Oracle 11, MySQL, SQL Server development and support). Integrated this platform into current Peoplesoft ERP system.

Created/programmed new network switch and router schemes for inter-company communication and security, VPN enablement, Firewall hardening, and Cisco switch programming and ASA 5500 devices.

Developed common naming standards and common process integration, optimized and simplified current procedures, and determined which servers could be “virtualized” to improve uptime and reduce maintenance.

Responsible for application integration into new environment including remediation activities and implementing Agile QA processes to insure proper functionality.

Created project plans and various reports to convey tasks and efforts that were required for success to non-technical management personnel.

Created databases and wrote LDAP/SQL queries for analysis of the current network to determine the best solutions for the future implementation.

Performed Peoplesoft upgrades and created custom Peoplesoft tables to support the integration efforts.

Reconstructed WebSphere environment to a consolidated Applebee’s and IHOP shared environment.

Used MS Visio to write diagrams, process documentation and process flows.

Hands-On: Created/Designed new Active Directory structure and performed all migrations and changes for the new AD servers, created/configured all file servers needed to store corporate documentation, troubleshooting application servers and prepared physical platforms for migration to VMWare, troubleshooting network settings (latency) and made changes to accommodate additional IP addressing scheme and new tree of DNS settings and URLs, programmed firewall changes and tested/modified application connectivity to database servers and SAN storage. Sprint – Overland Park, KS

Project Manager / Business Analyst — Mobile Media & Web (Contractor) Apr 2007 – Mar 2008

Managed and coordinated 3 teams of 51 contractors/consultants in the efforts of implementing mobile web banner advertising and behavioral analytics for content providers/partners.

Created methodology for securing/on-boarding Content Partners in the most efficient manner for Sprint Nextel.

Managed efforts and web implementations for MSN, Yahoo, Reuters, Weather Channel, Infospace, Washington Post, Rand McNally, Traffic.com, MySpace, E! Entertainment, CBS, Hearst, Fox Mobile, Mapquest, and Golf Channel.

Responsible for providing application solutions/coding and to create the Sprint Ad banner delivery engine.

Created banner delivery application testing platforms to insure the content was being delivered properly and at the frequencies advertised.

Used and managed iterations for Agile “Scrum” methodology to insure content was delivered properly for clients in a timely fashion.

Imported advertising data into Sprint Enterprise Peoplesoft System for billing and tracking.

Created documentation for Sprint Management, Sprint Technical, and for Content Partners so that they understand these methods and feel comfortable with the future procedures.

Verified that banner cycling software worked properly on over 50 Sprint/Nextel phones and performed testing procedures for each.

Created method for capturing maximum revenue from Content Partners while insuring a quality product is delivered.

Signed contract agreements and responsible for follow on correspondence with Content Partners.

Produces Weekly/Monthly metrics for contract closures, forecasting, and performance.

Responsible for verifying billing numbers for each client on a monthly basis.

Created marketing plans and targeting specifications.

Wrote SQL Scripts to extract data that was needed to justify Content Partner participation (Oracle 11 development and support).

U.S. Cellular – Chicago, IL & ConAgra Foods – Omaha, NE Business Consultant / Project Manager (Contractor) Jan 2007 – Apr 2007

Directly responsible for planning the implementation of Windows Mobile, Ringtones, and Location-Based Services (GPS) nationwide.

Performed all Requirements Definition, Gap Analysis, and determined Critical Success Factors for implementation.

Helped design and implement the Agile RUP methodology used to deliver cell phone applications to the platforms.

Developed the Agile Quality Assurance process for all of U.S. Cellular software developments.

Personally managed the development and implementation of 5 cell phone applications before rollout to public.

Created test environments for verifying phone functionality for 20 different phones.

Created Project Plans with over 1000 tasks for a comprehensive and successful implementation.

Reviewed all current Standard Operating Procedures and determined changes to make implementation successful.

Responsible for performance and management of SAP conversion activities from legacy systems for new ConAgra Warehouse Management System

Converted Russellville Plant $200,000 under budget in record time (5.5 hours vs. 10 hours standard conversion time).

Designed and created feeds from Peoplesoft to SAP (and vice versa) for financial tracking purposes.

Directly responsible for the tracking of all materials in the plant to specific plant site coordinates and the facilitation of the shipment of materials in more efficient manners (approx. 50% time savings per processed order).

Performed Oracle 11 database schema and table development for SAP efforts.

Hands-On: Tested & made changes to the interface between SAP modules and Oracle Back-End databases. EMBARQ Corporation – Overland Park, KS

Technical Project Manager (Contractor)

Feb 2006 – Nov 2006

Responsible for moving/migrating $50 Million in servers/applications to EMBARQ Data Center from many countrywide locations (Approx. 435 servers and 625 applications)

Managed all efforts of 35-person team and 20 external vendors to facilitate necessary migration and testing support.

Verified functionality of all applications once migrated to the final destinations and managed the recoding for the repairs until fully functional.

Reported status to Director/VP management on a weekly basis.

Developed and utilized Waterfall process for remediation for all migrated applications.

Personally responsible for all Quality Assurance activities for applications after migration.

Hands-On: Developed new application “landing zones” and new Oracle Database table layouts where separation was required, loaded applications on existing servers to consolidate hardware resources. Assurant Employee Benefits & Seaboard Corporation – Overland Park, KS Project Manager / Process Auditor (Sarbanes Oxley - IT Controls) (Contractor) Sep 2004 – Feb 2006

Responsible for auditing business activities and generating test planning to insure compliance for 3 locations of this worldwide insurance company.

Responsible for the effort to audit and “Gap Test” all SOX compliance objectives.

Reviewed suggested remediation for control concern resolution to insure that all areas of interest were covered.

Redesigned Change Management process and implemented Agile RUP process for all 7 divisions of the company.

Determined Test Scenarios for all controls to insure that compliance objectives/requirements could be verified.

Created Testing database to create testing spreadsheets for capturing critical testing data - Allows for the summation of disposition of overall status to PWC (External Auditor).

Responsible for auditing business activities and insuring compliance for 5 separate divisions of this international trading company (Pork Processing--Oklahoma, International Shipping--Miami, Milling & Sugar Cane—South Africa, Argentina, Bermuda).

Responsible for the effort to audit all activity with regard to SOX compliance objectives.

Suggested “Best Practice” initiatives to make processes more seamless and efficient.

Tested over 100 test cases and provided analysis for appropriate remediation to their environment(s).

Determined Test Scenarios for controls to insure that compliance objectives/requirements could be verified. Applebees International, Inc. – Overland Park, KS

Business Analyst (Contractor)

Apr 2004 – Sep 2004

Responsible for building the Metrics Web Initiative for use by Applebee’s Restaurants worldwide.

Responsible for the migration of Applebee’s store sales data to

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