Customer Service Relations
Resume:
KIMBERLY WHITE
**********@*****.***
North Wilkesboro, NC 28659
Contact
Dynamic administrative leader with proven success at The Charm Bar Company, skilled in customer relations and problem-solving. Adept at implementing efficient payroll systems and ensuring compliance, while fostering a collaborative team environment. Recognized for meticulous attention to detail and maintaining confidentiality, driving operational excellence and employee satisfaction.
P r o f e s s i o n a l Summary
S k i l l s
Customer relations Office management
Customer service Teamwork and collaboration
Problem-solving Attention to detail
Time management Multitasking Abilities
Organizational skills Excellent communication
DIRECTOR OF ADMINISTRATION
THE CHARM BAR COMPANY — North Wilkesboro, NC
Sep 2024 - Mar 2025
FINANCE TECHNICIAN
TOWN OF WILKESBORO — Wilkesboro, NC
Jul 2021 - Sep 2024
E x p e r i e n c e
Developed and maintained payroll records, ensuring accuracy of all data entries. Processed weekly payroll for employees using Quickbooks software. Implemented automated processes for tracking employee leave requests and absences. Assisted with year-end processing including W2s forms preparation. Provided customer service support to employees regarding their paychecks or inquiries about taxes or deductions.
Created journal entries for payroll accruals and expenses for month end close process. Updated personnel files with relevant employment documents such as contracts or performance reviews. Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance. Assisted customers with resolving service-related issues. Reviewed incoming emails from customers; responded promptly with accurate information. Monitored daily operations of the customer service department including call volume metrics and quality assurance scores.
Implemented new accounting procedures to improve accuracy and efficiency. Processed customer refunds accurately while ensuring compliance with company policies. Ensured compliance with applicable laws, regulations and company policies regarding finances.
• •
• •
• •
• •
• •
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Coordinated with auditors during annual audits to provide requested documents. Created reports summarizing financial information to present to management team. Assisted the finance team with month-end closing processes. Reviewed invoices to ensure accuracy before submitting payments to vendors. Provided support in developing budgets, tracking expenses and monitoring cash flow. Answered questions about accounts receivable and accounts payable processes. Tracked and reconciled bank statements to identify irregularities. Compiled and stored personnel, financial and administrative data. Ensured proper deductions were taken out for benefits such as medical insurance or 401 contributions. Managed payroll processing for a staff of over 100 employees, ensuring accurate and timely payments. Maintained confidentiality of sensitive employee information at all times. Remained up to date on changing tax codes and payroll-related regulations to keep processes current. Prepared year-end W2 forms accurately and efficiently. Facilitated audits by providing records and documentation to auditors. CERTIFICATION IN GOVERNMENT FINANCE
Dec 2023 CENTRAL PIEDMONT COMMUNITY COLLEGE — Charlotte CERTIFICATION IN EARLY CHILDHOOD ADMINISTRATION
May 2021 FORSYTHTECH COMMUNITY COLLEGE — Winston Salem CERTIFICATION IN NON PROFIT MANAGEMENT
Dec 2020 DUKE UNIVERSITY — Durham
HIGH SCHOOL DIPLOMA
May 1997 WEST WILKES HIGH SCHOOL — Millers Creek Education
References available upon request
References
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Contact this candidate