Office Administration, Reception, General Clerical, Customer Service

Diana Harkin

**** ***** ********* **, *****, OH *4313 * 234-***-**** * E-mail: ******.*****@*****.*** PROFESSIONAL SUMMARY:

Professional Office Manager with 20+ years’ experience in office administration and customer service seeking new opportunities. Well versed in a variety of office management skills. Open to in-office, hybrid or remote opportunities.

SKILLS:

Office Management & Administration

Customer Service, Retail

Proficient in Microsoft Office

Excellent Communication skills

High organized, detail oriented

Compartmentalizing and multi-tasking skills

Event & Meeting Planning

WORK EXPERIENCE:

Office Manager: Circle Circle Mold & Machining Company, Tallmadge, OH Dec 2023-Nov 2024

Duties: AR, AP, Payroll, Order Processing, Shipping & Documents, Clerical & Receptionist Office Administrator/Office Manager: Misterie, Inc. (dba Subway), Richfield, OH Jan 2018 to July 2023

Duties: Assist running four restaurants. Process sales, inventory and delivery reports. Oversee flow of merchant credit card POS, banking, catering and third party reports, new hire on-boarding, employee Payroll, federal payroll tax, state and municipal tax, sales & use tax. Confirm Check Positive & ACH transactions. Manage Accounts Payable. The Company sold, position was eliminated.

Brookdale Senior Living: Copley, OH

June 2016 to Oct 2017

October 2016-October 2017: Assistant to Program Director in the Memory Care Unit Hostess: Winking Lizard, Copley, OH

Dec 2015 to Nov 2016

Duties: Guest experience and seating, front of house functions and housekeeping, cashier, take-out orders, table bussing, expo and order running. Credit Service Associate: First Energy, Akron, OH

July 2015 to October 2015

Temporary Contract (w/ Agency)

Customer Service Associate: Lowe’s, Kent & Fairlawn, OH Sept 2013 to July 2015

Director of Customer Relations: R.P.C., Inc; Akron, OH

(Rubber Polymer Corporation – a coatings manufacturing company) July 1992 to March 2010

Duties: 18-year career duties included customer service, customer account, meeting, event & trade show planning. Coordinated technical and safety meetings, scheduling with industry professionals such as engineers, builders, contractors, and code officials.

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