Business Development Customer Support

RIA GUPTA

*** ******** ******, ****** ****, NJ - 646-***-****

*********@*****.*** I https://www.linkedin.com/in/ria-gupta-078409129/ Innovative and adaptable professional with a Bachelor's degree in Biochemistry. Proven track record in meeting and exceeding KPIs within sales, business development, and client relations. Skilled in problem-solving, documentation, and relationship building, with a deep understanding of industry trends. Adept at utilizing software such as Salesforce, SalesLoft, and LinkedIn Sales Navigator to effectively conduct multithreaded outreach. Excels in creating and maintaining knowledge bases, as well as in fostering collaboration and communication across teams. Demonstrates professionalism and empathy in all customer support interactions. EXPERIENCE

OCTOBER 2024 - FEBRUARY 2025

BRAND REPRESENTATIVE (CONTRACT) - CAPUCINE DE WULF

Increased sales by 40% through personalised customer engagement and in-depth product knowledge

Trained Bloomingdales staff on product features, enhancing cross-departmental sales and brand awareness.

Optimized visual merchandising, boosting foot traffic and customer inquiries by 30%. SEPTEMBER 2024 - SEPTEMBER 2024

BRAND REPRESENTATIVE (CONTRACT) - SALONE DEL MOBILE

Set up and hosted events showcasing Salone del Mobile’s merchandise, resulting in 70% increase in foot traffic

Spearheaded finding the dimensions and pricing of each unlisted product and making a guide to share with my team NOVEMBER 2023 - MAY 2024

SR. BUSINESS DEVELOPMENT REP - GAINOR STAFFING

Achieved 75% quota attainment for attended meetings post-training, resulting in generating high-value job orders.

Improved prospecting approach post-training period, raising meeting attendance rates by 50%.

Leveraged market trends in emerging markets, nationally expanding company presence.

Curated cold pitches across Real Estate, Media, Financial and Cyber Security industries, obtaining new clients. JULY 2022 - JUNE 2023

ACCOUNT MANAGER - NETSCOUT

Increased client conversion by 20% through upselling existing customers, leading to $560k in closed deals.

Increased sales to existing customers by 30% in the latter half of 2022.

Enhanced internal and partner communication for SLED sales, boosting collaboration and increasing deal closures by 20%.

Revitalized client relationships through strategic engagement at charity events and hosting quarterly business reviews, resulting in sustained client loyalty and retention.

SEPTEMBER 2021 - JUNE 2022

SR. BUSINESS DEVELOPMENT REP, SECURENDS

Communicated customized solutions, resulted in 120% quota attainment in Q4 2021 and 100% in Q1 2022 for attended meetings.

Presented product demo during February sales training conference and hosted new product launch increasing brand visibility.

Built and nurtured a pipeline of high-value prospects, contributing to a 30% increase in new business opportunities.

Co-launched a book club with the Implementation team to enhance Sales training and Compliance knowledge. MAY 2020 – SEPTEMBER 2021

BUSINESS DEVELOPMENT REP, CHECK POINT SOFTWARE

Lead team in meeting-to-created opportunity conversion, generating $1.78m in pipeline, ranking #1 in Q1 and Q2 2021 and recognized as MVP of the Month in January 2021 for generating $960k in pipeline.

Developed detailed security enhancement outlines to targeted C-level prospects, raising meeting attendance rates by 25%.

Revitalized dormant Salesforce contacts and past CheckPoint event attendees, generating $800K in net new opportunities.

Collaborated closely with Check Point's local partner, The Teneo Group, setting the highest number of meetings for them leading to a job offer on their team.

MAY 2016 - MAY 2020

ADMINISTRATIVE ASSISTANT, INKLINE STUDIO

Improved client satisfaction and operational efficiency by organizing appointments, resolving issues quickly, and accurately tracking payments.

Boosted online presence and engagement by updating the company website and executing successful email campaigns using Adobe Photoshop and InDesign.

Increased productivity by efficiently managing artist schedules, travel, and meetings, leading to smoother project execution.

Optimized document management, resulting in faster retrieval and better organization of client information. EDUCATION

BACHELOR OF ARTS BIOCHEMISTRY, CUNY HUNTER COLLEGE SKILLS

SKILLS, CLIENT RELATIONS, ACCOUNT MANAGEMENT, LEAD GENERATION, QUOTA ATTAINMENT, C-LEVEL ENGAGEMENT, SALES PITCHING, PRODUCT DEMOS, STRATEGIC COMMUNICATION, MARKET TREND ANALYSIS, CUSTOMER SEGMENTATION, SALESFORCE CRM MANAGEMENT

PROGRAMS, MICROSOFT OFFICE SUITE, SALESFORCE, SALESLOFT, BULLHORN, ADOBE INDESIGN, HUBSPOT, ADOBE PHOTOSHOP, R, SPDBV

COURSES, MEDDPICC SALES TRAINING, MILLER HEIMAN SALES TRAINING, DANNY CAHILL SALES TRAINING, DATA SCIENCE IBM, ACCOUNT MANAGEMENT AND SALESFORCE DESIGN, SALES PITCH AND CLOSING, CUSTOMER SEGMENTATION AND PROSPECTING

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