Customer Service Center Representative

Emily Sims

Lawrenceville, US ***** 706-***-**** **************@*****.***

Professional Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Skills

Organization

Team management

Project organization

Customer service

First Aid/CPR

Tool Maintenance

Fixture Installation

Team Player

Problem-Solving

Time Management

Attention to Detail

Problem-solving abilities

Multitasking

Healthcare Industry Familiarity

Computer Proficiency

Complaint resolution

Work History

Remodeling Associate, 02/2024 - Current

Walmart Supercenter – Lawrenceville, US

Collaborated with local organizations to provide specialized financial planning assistance to a variety of people with different needs

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Utilized advanced tools and equipment to increase productivity while upholding safety protocols on job sites.

Implemented creative design solutions, resulting in visually appealing and functional spaces.

Customer Service Center Representative, 01/2022 - Current

Sedgwick – Remote

Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues

Taught new employees about the company's operations, policies, and services

Improved efficiency and performance by tracking team member productivity and providing feedback.

Customer Service Representative, 10/2022 - 07/2023

Xpanxion – Remote

Assist customers with signing up for Food Stamps and Medicaid benefits.

Provided Food Stamp and Medicaid application status to customers.

Assist customers with scheduling appointments for SSI benefits

Assist customers with transportation to appointments

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Healthcare, 01/2021 - 01/2022

Sitel – Augusta, GA

Provided accurate information in response to questions from doctors, nurses, and patients

Collaborated with other healthcare providers on patient treatment plans

Kept up-to-date information in electronic medical records software.

Packer, 01/2020 - 01/2021

Kelly Services – Augusta, GA

Proved successful working within tight deadlines and a fast-paced environment.

Adapted to various packing requirements for different products, maintaining high versatility.

Maintained neat and organized work area to safeguard items and comply with cleanliness standards.

Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Maintained a clean and organized work environment, promoting safety and productivity.

Health Service Technician, 02/2018 - 03/2019

Serenity Health – Augusta, GA

Streamlined clinic operations for better patient care through effective scheduling and coordination of appointments.

Assisted in the training of new staff members, fostering a culture of continuous learning and professional development.

Promoted a safe and hygienic environment, maintaining cleanliness standards in treatment rooms and equipment.

Distribute medication, bath residents, make sure all residents are in the bed throughout the night.

Provide CPR to residents when neccesary

Provided comprehensive support to medical teams during procedures, ensuring optimal patient care and safety.

Education

Some college (No degree)

University of Phoenix - Augusta, GA

High School Diploma

T. W. Josey - Augusta, GA

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