Medical Assistant Receptionist
Resume:
Monica Torres
Pediatric Medical Assistant
Whittier, CA 90605
******.****.**@*****.***
Professional Summary
Bilingual Spanish and English speaking, Energetic, motivated, teamwork-oriented, also experienced in maintaining customer satisfaction and providing great communication skills Skills
Insurance Verification, Medical Record, HIPAA & OSHA regulations, EMR Systems, Critical Care Experience, Computer Skills, Medical Receptionist, Customer service, Medical Scheduling, Medical Office Experience Work Experience
Medical Receptionist/Pediatric Medical Assistant
Complete Care Community Health Center-Culver City, CA May 2022 to Oct 2023
● Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
● Verified patient insurance information and collected co-pays and payments for services rendered
● Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
● Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
● Implemented efficient appointment reminder system resulting in a reduction in no-shows
● Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
● Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
● Managed confidential patient information according to HIPAA regulations while maintaining utmost
● professionalism at all times
Pediatric Medical Assistant
Eisner Health Clinic-Los Angeles, CA June 2021 to Mar 2022
● Roomed patients dally and obtained vitals.
● Took health histories on each patient including reasons for the visit, previous surgeries, family history, allergies, and medications:
● Returned patient phone calls as needed, refilled medications, and fill out appropriate forms
● Including but not limited to physical forms as required, age appropriate (ASQs, PHQs)
● Distributed literature as needed for patient education as requested by MD
● Performed routine patient care under the direction of physicians Caring for triage patients collecting information and recording vitals Maintaining
● Assisted the Doctor and Physician Assistant with rooming patients Care Medical Assistant Externship
Downtown Live Chiropractic Clinic-Los Angeles, CA Aug 2020 to Oct 2020
● Check in patients, escort to exam rooms, and prep for the doctor’s arrival
● Initiate, develop and maintain a personalized relationship with each patient
● Answer all patient questions regarding their medical status and treatment methods
● Assess injured patients to diagnose current health status and level of injury
● Assisted medical professionals in providing patient care, including taking vital signs, recording medical histories, and preparing examination rooms
● Managed patient appointments and scheduling, ensuring efficient flow of patients through the clinic
● Prepared and sterilized medical instruments for procedures to maintain a clean and safe environment for patients
● Provided compassionate emotional support to patients during their visits or treatments to ensure their comfort and well-being
● Collaborated with interdisciplinary teams including physicians, nurses, and pharmacists to coordinate comprehensive patient care plans
● Ensured compliance with HIPAA regulations by maintaining strict confidentiality of patient information at all times
● Participated in team meetings to discuss patient cases/treatment plans Education & Trainings
American Career College–Medical Assistant Program (Feb 2020 to Oct 2020) CPR Certification-(July 2022-2025)
Abram Friedman Occupational Center-High School Graduate GED (May 2018) Professional references available upon request
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