Customer Service Client Ruelations

Summary

Customer Service Representative with over 25 years of extensive expertise in optimizing workflows and enhancing customer satisfaction. Skilled in inventory management, leadership, and quality control, drawing from a diverse background in air freight and retail operations. Committed to leveraging advanced communication and problem-solving skills to drive service excellence and operational efficiency.

Skills

Expert in Customer Service and Relations, Sales analytics, Operational Excellence, Team Collaboration, Customer Engagement, Client Relations, Time management, Computer literacy Experience

711 Franchise Longwood, FL

Asst. General Manager 06/2023 - 10/2024

I gross-covered 3 stores while employed.

I streamlined team workflow, enhancing productivity by 12% through effective collaboration We as a team led customer satisfaction initiatives, significantly boosting retention rates I helped implement inventory strategies, achieving operational efficiency I worked on building strong client relations, fostering loyalty and retention Managed shift operations, coordinated schedules, ensured compliance Mentored and trained new team members in store procedures, POS systems, and customer service protocols, fostering a culture of excellence

Circle K Lake Mary, FL

Team Lead 01/2016 - 07/2020

I started as a sales accocitate and quickly was promoted to Team lead by doing my job correctly. I gross-covered 6 stores while employed.

I

lead customer service to boost satisfaction and enhancing the stores reputation and customer loyalty. I mentored the staff to improve teamwork, fostering a collaborative environment. Ensuring accurate cash handling and compliance, maintaining financial integrity. Resolveling customer issues promptly was the main goal, strengthening relationships and trust. I analyzed sales data to optimize staffing and merchandise placement, enhancing efficiency I leveraged sales analytics to identify growth opportunities, resulting in measurable performance improvements across key metrics.

implemented streamlined team workflow, enhancing productivity by 12% through effective collaboration We as a team led customer satisfaction initiatives, significantly boosting retention rates I helped implement inventory strategies, achieving operational efficiency I worked on building strong client relations, fostering loyalty and retention Georganna {Prferred Name Gianna} Jones

407-***-**** ***********@*****.*** Longwood, FL

Managed shift operations, coordinated schedules, ensured compliance Mentored and trained new team members in store procedures, POS systems, and customer service protocols, fostering a culture of excellence

led shift operations, ensuring accurate daily deposits and secure closing procedures. I enhanced customer service by mentoring team, boosting customer satisfaction and sales. Daily I oversaw merchandise presentation, maintaining high store standards. Streamlined processes, achieving measurable efficiency improvements. I helped implement inventory control measures and optimized cash handling protocols, reducing discrepancies and strengthening operational security

Coordinated with cross-functional teams to execute promotional campaigns and seasonal merchandise displays, driving store performance

Developed streamlined checkout procedures and staff scheduling system, enhancing customer flow during peak hours Managed daily reconciliation of transactions and maintained precise documentation of store operations and security protocols.

Spearheaded shift operations and security protocols while managing cash handling procedures, establishing robust operational controls to minimize discrepancies.

Sonic Drive-In Longwood, FL

Cook/Prep Cook 04/2016 - 02/2019

prepared meals efficiently, ensuring quality and consistency I helped maintain a clean and organized kitchen environment I implemented inventory management to minimize waste I enhanced service speed through streamlined processes Monitored food quality standards and storage protocols while adapting preparation methods to meet varying customer demands

I helped dvelop improved prep strategies to enhance kitchen workflow, maintaining consistent food quality while meeting high- volume demands

Execute multi-station cooking operations during peak hours, delivering consistent quality while managing concurrent orders and maintaining safety protocols

Dollar General Longwood, FL

Assistant Manager 01/2016 - 02/2019

I was hired as a sales accoiate and was quickly promoted to Asst Manager within 2 weeks of my employment. I worked Gross-covered 5 stores for this company.

I mentored the staff to improve teamwork, fostering a collaborative environment. Ensuring accurate cash handling and compliance, maintaining financial integrity. Resolveling customer issues promptly was the main goal, strengthening relationships and trust. I analyzed sales data to optimize staffing and merchandise placement, enhancing efficiency I leveraged sales analytics to identify growth opportunities, resulting in measurable performance improvements across key metrics.

implemented streamlined team workflow, enhancing productivity by 12% through effective collaboration We as a team led customer satisfaction initiatives, significantly boosting retention rates I helped implement inventory strategies, achieving operational efficiency I worked on building strong client relations, fostering loyalty and retention Managed shift operations, coordinated schedules, ensured compliance Mentored and trained new team members in store procedures, POS systems, and customer service protocols, fostering a culture of excellence

led shift operations, ensuring accurate daily deposits and secure closing procedures. I enhanced customer service by mentoring team, boosting customer satisfaction and sales. Daily I oversaw merchandise presentation, maintaining high store standards. Streamlined processes, achieving measurable efficiency improvements. I helped implement inventory control measures and optimized cash handling protocols, reducing discrepancies and strengthening operational security

Coordinated with cross-functional teams to execute promotional campaigns and seasonal merchandise displays, driving store performance

Developed streamlined checkout procedures and staff scheduling system, enhancing customer flow during peak hours Managed daily reconciliation of transactions and maintained precise documentation of store operations and security protocols.

Spearheaded shift operations and security protocols while managing cash handling procedures, establishing robust operational controls to minimize discrepancies.

Jon's Landscaping Longwood, FL

Office Manager/Bookkeeper 04/2008 - 02/2019

ed shift operations, ensuring accurate daily deposits and secure closing procedures. I enhanced customer service by mentoring team, boosting customer satisfaction and sales. Daily I oversaw merchandise presentation, maintaining high store standards. Streamlined processes, achieving measurable efficiency improvements. I helped implement inventory control measures and optimized cash handling protocols, reducing discrepancies and strengthening operational security

Coordinated with cross-functional teams to execute promotional campaigns and seasonal merchandise displays, driving store performance

Developed streamlined checkout procedures and staff scheduling system, enhancing customer flow during peak hours Managed daily reconciliation of transactions and maintained precise documentation of store operations and security protocols.

Spearheaded shift operations and security protocols while managing cash handling procedures, establishing robust operational controls to minimize discrepancies.

Freeman Decorator Company Orlando, FL

Air Freight Handler- Air Freight Supervisor 08/1998 - 03/2002 I started out handling the air fright by unloading the trucks and setting up equipment for convention services. I quickly showed potiential and was promoted to Supervisor.

Resolved customer issues, enhancing service eficiency and satisfication. Managed convention setups, streamlining operational workflow and logistics. Implemented tracking systems, ensuring timely freight delivery and reducing delays. Mentored team in logistics best practices, boosting overall service quality. Coordinated air freight for major conventions, optimizing vendor management and delivery. Pioneered streamlined freight handling procedures, eliminating bottlenecks and optimizing convention setup timelines through strategic process improvements

Developed cross-functional freight handling protocols to minimize transit delays and enhance operational efficiency across multiple convention sites

Orchestrated multi-vendor logistics operations for major conventions, ensuring seamless coordination between carriers, suppliers, and event staff

We streamlined store operations through data-driven staff scheduling and merchandise placement strategies, driving operational efficiency and revenue growth

Implemented customer service excellence programs that strengthened brand loyalty and consistently elevated store performance metrics

Education

Oviedo High School Oviedo, FL

General education 09/1995

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