Business Analyst Qa Lead

CAREER SUMMARY

Results-oriented Certified QA Analyst with 14+ years of experience as QA Lead, Business System Analyst, Salesforce admin and Load/Performance Analyst.

Demonstrated expertise in Business and Systems Analysis, Requirement Gathering/Analysis, Salesforce, Quality Analysis, and SDLC.

Experience in both Scrum and Kanban, the two different flavors of agile methodology.

Worked with all stages of testing namely Functional Testing, Regression Testing, Integration Testing.

Performed Back End Testing manually using complex SQL Queries.

Experience in performing end-to-end Testing.

Identified flaws in the accepted difference sheet written by Product Owner and Business Analyst and made changes to the document to make it more specific.

Proficient in using industry-leading testing tools and technologies to automate testing processes and improve efficiency.

As a Project Lead, presented the Test Status/PTRM Metrics to the QA lead on every sprint.

Experienced in developing and implementing Project Quality Assurance plans and strategies.

Demonstrated expertise in working with HPD, PROS, GeneSIS, VAMS, FID, LPA, LPQ, Deltek, Transcript Services, and other systems.

Experienced in working with various integrations, such as Workday, Kuali, Salesforce Lightning, and Ellucian Colleague, to streamline processes.

Proficient in writing UAT test cases, conducting UAT, and supporting UAT testers.

Adept at using tools such as Azure DevOps, Postman, and Selenium for efficient testing.

Attended stakeholders meeting to discuss how to handle some of the difficult functionality of the application.

Knowledge transfers to the design, development and testing teams.

Extensive experience in implementing QA Methodologies, Test Procedures, Test Plans, Test Cases, Scenarios and Test Deliverables.

Creating and maintaining the Traceability Matrix Via design documents and test cases and doing a Gap Analysis.

Expert in using defect-tracking tools like Quality Center/HP ALM Rally, jtrac.

Knowledgeable in functional and regression testing on Salesforce lightning mode.

Familiarity with browser compatibility testing and backend testing using SQL queries.

Created User Stories and the tasks for the user stories using Rally on every sprint.

Back-end testing on MS SQL Server 2008, weblogic server, Tomcat Server and oracle.

Work as an Interface between teams and be on point for guidance thru/at various levels

Strong analytical skills coupled with good communication and interpersonal skills

Expertise in all areas of software development Experience and understanding of software development process including Software development life cycle.

Efficient in MS Project/MS Excel for planning/status reporting/writing test scenarios.

Experienced in Browser compatibility and Platforms Compatibility testing and mobile devices testing.

TECHNICAL SKILLS

Operating System: Windows 2003 Server, Windows XP/2000/vista/7, IOS, OS, Android.

Browsers: Safari, IE, Firefox, Chrome,

Testing Tools: Lexcel, MPS Test, Translator, Jira. Postman, MuleSoft, Azure DevOps

Bug Tracking Tools: HP Quality Center/HP ALM, Rally, Jira, confluence, Azure DevOps

Front - End Tools: Adobe Photoshop, MS Office, MS Excel, Ellucian.

Database: Oracle, MS SQL Server 2016, Informix.

EXPERIENCE

NYC Department of Housing Preservation & Development Dec 2022 – Present

Position: - QA Lead/Performance Test Analyst

Worked with HPD Team to remediate security vulnerabilities in 420C HPD application and to rewrite the PROS application for security Modernization.

Responsibilities:

Responsible for managing, designing, executing functional and regression test cases for HPD and PROS applications.

Participated in Release and Sprint planning, Test estimation, Daily stand-up, Peer Review and Defect Review meetings as part of Agile methodology.

Performed test plan, analyzing the test scenarios, preparing test case documents, defining the performance environment requirements (Documented environment as well as LoadRunner environment), specifying report templates and conducting the scripting, benchmarking and interpretation of results.

Worked with the Dev team on HCL Scan and Veracode scan to find Vulnerabilities and presented the report.

Wrote UAT test cases for UAT Testers, conducted and supported UAT.

Worked in JIRA for Defect Management.

Extensively used LoadRunner for developing Vuser Scripts in the Virtual User Generator (VuGen) module

Executed the performance test scenarios in the controller module of Loadrunner.

Enhanced the scripts by including transactions, parameterizing the constant values and correlating the dynamic values.

Used rendezvous concept of Load Runner to generate peak load onto the server thereby stressing it, and measuring its performance.

Conducted Ramp-up and Ramp-down Tests using LoadRunner.

Extensively Monitored Application Server resources, Database resources against Virtual User Load using Loadrunner monitors.

Created and executed scenarios in LoadRunner controller to analyze system performance in LoadRunner Analyzer under load.

Analyzed results of Transactions Response time, Transaction Summary by Vusers, Hit per Second, Throughput and merged graphs using LR Analysis tool.

Southern New Hampshire University May 2020 – Nov 2022

Position: - QA Lead/Integration Lead

Worked with GeneSIS project teams on different integrations such as Workday, Kauli, Brightspace, Salesforce lightning, Ellucian Colleague and Banner to simply the process flow within the university.

Responsibilities:

Lead the QA members and Implemented QA process flow/QA strategy in six different teams onshore and offshore.

Collaborated with business team to update requirement and scope and assisted in client/stakeholder meetings.

Used an Agile model of development life cycle (SCRUM).

Attend stand ups and refinement meetings and provide feedback from QA point of view for each team.

Responsible in approving the user stories and test cases for the team members before it is considered done.

Attend high level meetings and provide QA feedback to executive team.

Responsible in creating QA strategy and QA process flow and present it to product owner and senior managers.

Consult with management to provide information regarding software readiness/jeopardy items.

Designed and executed functional test cases in Azure DevOps and tested API calls using Postman.

Performed Web service testing using SOAP UI tool to test restful services.

Used SQL queries to access the database (oracle and MS SQL) for Back-end Testing.

Worked with the scrum team through active and collaborative participation in sprint planning, daily scrums, and sprint retrospectives.

Responsible in approving QA process flow in different integrations such as Kuali, Ellucian Colleague and Banner, Workday, Lingk process, Salesforce, Brightspace, ServiceNow, THD (The Housing Director), Mulesoft, EVA process.

Conducted functional and regression testing for each build and version on Salesforce lightning mode.

United States Department of Veterans Affairs, DC

Position: - QA Lead July 2019 – Apr 2020

Worked with Debt Management Center Team on VAMS Project at the VA. VAMS was designed to display all debt information in Salesforce on the debt record via Lightning Web Components.

Responsibilities:

Lead the QA team through different meetings on the client side.

Actively participated in requirement gathering from end Users, Responsible for writing functional Specifications and design documents.

Worked in all stages of Software Development Life Cycle (SDLC) and various methodologies such as Agile.

Involved in creation of Test plan and responsible for creating Test cases from the functional Requirements.

Designed and executed functional and regression test cases for VAMS project.

Designed and wrote Test Plan document, provided quality updates to project managers.

Responsible in writing UAT test cases for UAT Testers and conducted and supported UAT for the clients.

Identified program variances through testing, provided feedback to developers, vendors and clients.

Performed extensive data validated used SQL queries, in the Oracle database, and DB2 database.

Responsible in browser compatibility testing of VAMS application on Salesforce lightning mode.

Supported tier 1 and tier 2 admin tasks such as: user creation, permission assignment, password reset, and bug triage.

Federal Emergency Management Agency, DC

Position: - QA Lead/Salesforce admin Oct 2017 – Jun 2019

Worked with FID Project Delivery Service project team at FEMA, FID functions to align and simplify flood insurance program delivery for policyholders and property owners.

Responsibilities:

Responsible in designing and executing functional and regression test cases for FID Product Delivery Service.

Represented QA in Backlog Refinement, Iteration Planning, Review, Retrospective and other agile ceremonies to work with Scrum Development team in Development, Testing and Implementation of the Product in Iterative manner. Assigning QA points in sizing user stories.

Responsible in writing Test Plan document, provided quality updates to project managers.

Identified program variances through testing, provided feedback to developers, vendors and clients.

Conducted functional and regression testing for each build and version on Salesforce lightning mode.

Wrote UAT test cases for UAT Testers and conducted and supported UAT for the clients.

Performed browser compatibility testing of FID application on Salesforce lightning mode.

Performed backend testing using SQL queries to retrieve and verify information in the database.

Developed Automation Framework Models in BDD and TDD Hybrid Frameworks using Java, Junit, TestNG, Maven, and Jenkins tools.

Used page object model (POM) repository design pattern for storing all the web elements for code maintainability and reusability for selenium Manual.

Evaluated user problems and issues with software performance and implemented cost-effective upgrades.

Responsible in tier 1 and tier 2 admin tasks such as: user creation, permission assignment, password reset, and bug triage.

United States Department of Veterans Affairs, DC

Position: - QA Lead/Salesforce Admin Dec 2016 – Sept 2017

Worked with the CoE team of VA, which is responsible in maintaining and managing the Salesforce org.

Responsibilities:

Involved in designing and executing functional and regression test cases for 7 applications supported by DTC team.

Created training materials for users such as user guide, demo videos for the applications DTC supports.

Responsible in making sure all the documents written by CoE team is written in procedures and processes that are current, relevant and accurate to audit process.

Worked in Agile environment and participated in scrum and sprint planning meetings.

Responsible in supporting the admin team with tier 1 and tier 2 tasks such as: user creation, permission assignment, password reset, case assignment and bug triage.

Performed Backend testing using numerous SQL Queries to verify the dataflow from the database.

Bulk created and updated user accounts using Data-loader.

Created new custom reports and dashboards for VA management while tracking progress in JIRA.

Freddie Mac, Mclean, VA

Position: - Sr. QA/UAT Analyst Sept 2016 – Dec 2016

Involved in LPA and LPQ project, these applications are risk and eligibility assessment tool that evaluates loan data to help lenders determine if a loan is eligible for sale to Freddie Mac.

Responsibilities:

Involved in UAT testing effort and coordinating test cycles.

Preparation and execution of UAT Test Cases and other testing activities.

(Note: - This project was 3 months contract)

Deltek Inc, Herndon, VA Sept 2015 – Sept 2016

Position: - Business System Analyst/UAT Lead

Involved in Digital Revolution (deltek.com) Project. Deltek.com is the main portal of Deltek Inc from where it markets its different products and provides services to its costumer.

Responsibilities:

Experience in managing UAT testing effort and coordinating test cycles.

Responsible for requirement gathering/review/approvals and gap analysis.

Preparation and approval of UAT Test Plans, Test Scripts including mobile test cases and coordination of all testing activities inclusive of defect tracking and also management of the entire bug tracker.

Responsible in preparing Non-Functional test plan document (Performance/Load/Security) in-coordination with system engineers and Vice President of IT for security and performance testing team.

Responsible in attending and providing feedbacks in meetings with company’s VP, EVP and CIO.

Responsible for guiding the Marketing team, Sales team including Senior Directors and managers on UAT effort in both Windows and IOS platform, and also in mobile devices.

Responsible in backend testing using SQL queries.

Incorporated stakeholder feedback throughout project lifecycle to ensure project quality and customer satisfaction.

Was also involved in testing Salesforce and Aria by creating different opportunities via Salesforce.

National Student Clearinghouse (NSC), Herndon, VA Sept 2012 – August 2015

Position: - QA Test Designer

Transcript Services (TS), is the project I was involved in. Transcript Services has 3 different applications, TS Ordering Site, TS School Site and TO Profile. TS application main purpose is to help the user order a transcript and help the school fulfill the order and safely deliver the transcript to the recipient.

Responsibilities:

Designed the test case template for the entire QA team, the template that is still in practice at NSC.

Analyzed the business requirements and worked with the development team and Business analyst for understanding the detailed requirements.

Wrote Test Plan, Test Cases after analyzing the User Stories and the requirement properly.

As a Primary QA analyst presented the Testing Status to my lead and manager.

Provided training to all the new contractors/full timers about the Transcript Services (TS) application.

Lead the Transcript Services (TS) team through major releases.

Played the role of SME for automation and load testers, and provided them with all the information regarding TS application and its back-end flow.

Provided LOEs (Level of Effort) to my manager for the project that I was testing and also for the project that I was leading.

Performed heavy application/server /jobs testing when the NSC migrated from Tomcat to Weblogic.

Performed heavy back-end testing alongside with front end testing.

Performed Gray Box Testing by coordinating with developer.

Wrote the test cases for UAT Tester.

Attend stakeholders meeting to discuss about how to test and what to expect in response in some of the complex functionality of the application.

Used SQL queries extensively to access the database for Back-end Testing.

Tested various mobile devices in various platforms (IOS, Android)

Performed browser compatibility testing (IE, Firefox, Chrome, Safari) of a web-based application.

Followed Agile approaches during the SDLC process and attended Pre-planning and Retro Review meetings.

Validated the application against the Americans with Disabilities Act (ADA) 508 compliance using JAWS (screen reader).

Write complex SQL queries to pull data residing in multiple databases, including SQL server, oracle and other platforms.

Performed Batch testing of the orders placed by dropping the files in the backend server using WinSCP.

Represented my team and spoke on behalf on my team members and project on daily stand-up meeting.

Experience in web service testing using Soup UI.

Worked with the automation team using Selenium to write the JaveScript.

Worked with Ellucian School to test their Ellucian banner and Ellucian colleague processes.

Environment: Windows XP/Vista/7, XML, SQL, Oracle, Weblogic Server, Tomcat Server, Informix database, Jtrac, Rally, Unix, WinSCP, AQT, Putty, J2EE, ASP, ADF, JAVA, ELLUCIAN, SOUP IU.

Mercury Payment System (MPS), Durango, CO Jan 2010 – Sept 2012

Position: - QA Analyst

MPS is a Financial Institute based on Durango Colorado and has its extended office in Denver Colorado. I was involved in IHP (In-House Processing) project. With the help of IHP, MPS turned into a processing company. IHP was divided into three sections: Debit, Credit and MAS. The total numbers of testers involved in this project are eight.

Responsibilities:

Was involved in both hardware and software testing.

Was involved in Terminal Testing where I had to test the terminal/POS device called VeriFone.

Involved in Functional requirements analysis and worked with the development team and Business analyst for understanding the detailed requirements.

Wrote Test Scripts after analyzing the User Stories and the requirement properly.

As a Primary, presented the PTRM Metrics and Test Summary Report to the QA lead on every sprint.

Created the Test Matrix followed by Test Script to run it in the processing tool called Lexcel.

Created User Stories and the tasks for the user stories using Rally on every sprint.

Found out the defects that could have a security impact on the company and calculated the security risk using CVVV calculator and reported them to the team.

Experience in performing end-to-end testing.

Conducted manual functionality and regression testing for each build and version

Defects were reported using defect tracking tool called Rally and followed up with developers to discuss updates about the defect’s status

Site Administration-- monitoring all application logs for errors, monitoring the Microsoft SQL database, responding to reported issues, installing build into the server, pulling logs or the traces off the server and performing all upgrades, patches and enhancements as directed.

Used SQL queries to access the database for Back-end Testing.

Performed Smoke, Functional and Regression Testing using processing tool called Lexcel

Performed Regression testing after the new build was released using MURTS

Experience in both Scrum and Kanban, which are the two different flavors of Agile methodology.

Involved in Pre planning and Retro Review meetings every sprint.

Reports were prepared, tracked and managed using Team Foundation Server (TFS)

Environment: Lexcel, Rally, MURTS, MPS Test, VeriFone, Translator, Quality Center, Windows 2000/XP, XML, SQL, MS SQL Server 2008, Team Foundation Server (TFS).

Certifications and Trainings

ASTQB Certified Tester Foundation Level (CTFL)

Six Sigma Certified White Belt

Google Analytics Individual Qualification

EDUCATION

Associate Degree in Information Technology, Australian College of Technology, Sydney, Australia

Bachelors in Information Technology, Charles Strut University, Sydney, Australia

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