Business Analyst Senior

Susan Valdivieso

Phoenix, AZ 602-***-**** ************@*****.***

Professional Summary

Results-driven and motivated Senior Business Analyst with 15+ years of experience analyzing business needs, optimizing processes, and delivering data-driven solutions that boost operational efficiency. Adept at gathering and refining business requirements, leading cross-functional collaborations, and driving system enhancements to align technology with business objectives. Skilled in Agile, Waterfall, and hybrid methodologies, assuring seamless project execution from inception to deployment.

Work Experience

American AgCredit Santa Rosa, CA

Business Analyst October 2018 – Present

●Refine product backlog in collaboration with the Product Owner and the 8 member team, enhancing prioritization and delivery efficiency

●Translate complex business needs into detailed, testable user stories by partnering cross-functionally with stakeholders and developers, ensuring precise and actionable requirements

●Develop and maintain process flows for assigned functions, streamlining operations and improving documentation accuracy

●Facilitate cross-functional teamwork by fostering strong interdepartmental relationships, boosting operational alignment and efficiency

●Execute Business Case Analyses and conduct thorough research on potential solutions, empowering data-driven decision-making

●Direct and contribute to Request for Information (RFI) and Request for Proposal (RFP) initiatives, evaluating ~X vendors, and selecting optimal software solutions to address business needs

PayPal Phoenix, AZ

Business Analyst March 2017 – June 2018

●Authored and delivered High-Level Design (HLD) and Business Requirements Documents (BRDs), ensuring seamless system integrations and data accuracy

●Designed and maintained comprehensive system documentation, process mapping, and data flow diagrams, facilitating clear operational visibility

●Produced Business Requirements Documents (BRDs) for IT Service Management (ITSM) enhancements, effectively accelerating change implementation

●Provided real-time requirements clarification to technical teams, minimizing misinterpretations and improving solution accuracy

●Investigated and resolved data inconsistencies across multiple systems by conducting in-depth root-cause analyses, eliminating recurring discrepancies

Wells Fargo Phoenix, AZ

Senior Business Systems Consultant April 2014 – March 2017

●Collaborated with business teams to gather, refine, and document business requirements, identifying and mitigating potential risks and process gaps

●Oversaw small project lifecycles using MS Project, including status tracking, budget planning, and timeline oversight

●Analyzed and optimized SharePoint content, streamlining workflow upgrades from SharePoint Designer 2010 to Microsoft Flow

●Designed Business Intelligence (BI) and Data Warehouse solutions, ensuring alignment with business objectives and data integrity

●Applied Agile Hybrid methodologies, accelerating implementation timelines and improving adaptability to business changes

American Express Phoenix, AZ

Senior Business Systems Analyst June 2009 – March 2014

●Spearheaded full SDLC projects, including requirements gathering, BRD/FSD creation, and testing, enhancing development lifecycle efficiency

●Executed project planning using MS Project, overseeing budget allocation, milestone tracking, and risk mitigation

●Led Business Intelligence and Data Warehouse implementations, aligning system architecture with business strategies

●Fostered cross-functional collaboration among internal/external clients, business, and IT teams, simplifying system solutions and data insights

●Generated Functional Specification Documents (FSDs) and developed detailed source-to-target mappings, leading to smooth data movement across architectures

Skills

User Interface (UI), Systems Integration, Business Process Analysis, Risk Mitigation, Data Analysis & Visualization, Business Intelligence (BI), Vendor Management, System Development Life Cycle, Gap Analysis

Technologies

Visio, MySQL, Oracle ERP, Scrum, Microsoft SQL Server, Jira, SOX Data Warehousing

Education

Associate Applied Science Hospitality Administration and Management Kingsborough Community College

Certifications & Licenses

ITIL V3 Scrum Alliance

Scrum Master Scrum Alliance 08/2025

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