Operations Supervisor Quality Assurance
Resume:
David L. Pearson
*********@*******.***
SUMMARY
I worked at The Village of Lake Zurich for 32 years. 20 years as Operations Supervisor for Public Works.
SKILLS
Quality Assurance
Field Supervisor
Logistics Coordination
Operations Management
EXPERIENCE
Public Works Operations Supervisor
Village Of Lake Zurich, Lake Zurich Illinois
Directed employees on how to use equipment properly and safely.
Maintained accurate records of employee attendance and performance reviews.
Monitored staff performance and provided feedback for improvement.
Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Analyzed data related to production, distribution, quality control, inventory levels. Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
Implemented cost-saving measures throughout the organization's operations.
Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
Trained new employees on proper job functions and company policies and procedures. Prepared reports on operational performance metrics and presented them to management team.
Developed and implemented standard operating procedures to ensure efficient workflow.
Coordinated with vendors regarding product availability, pricing, delivery schedules. Provided support to other departments as needed to meet organizational goals. Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Ensured compliance with all safety regulations in the workplace.
Identified areas of improvement and developed strategies to increase efficiency. Developed strong relationships with customers through excellent customer service practices.
Resolved customer complaints in a timely manner to maintain customer satisfaction.
Trained, mentored and motivated employees to maximize team productivity.
Facilitated team meetings to discuss operational challenges and brainstorm solutions. Oversaw compliance with safety and quality standards, significantly reducing incident rates.
Implemented new operational procedures, resulting in an increase in process efficiency.
Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
Trained new employees on operational protocols, significantly reducing onboarding time.
Analyzed operational data to identify trends and implement strategic improvements. Established performance metrics to evaluate operational efficiency and guide team objectives.
Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
Conducted regular performance evaluations, providing feedback and development opportunities to staff.
Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Interpreted and explained work procedures and policies to brief staff.
Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Reviewed employees' work to check adherence to quality standards and proper procedures.
Developed work schedules according to budgets and workloads, covering priority tasks. Discussed job performance problems with employees, identifying causes and issues to find solutions.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
EDUCATION AND TRAINING
McHenry High School 1986
McHenry. Illinois
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