Financial Institutions Management Specialist
Resume:
Jeremiah Guyton
Milwaukee, WI
***************@*****.***
Professional Summary
To obtain a challenging, demanding position with a corporate culture that will allow me the opportunity to exemplify my business skills and capabilities as well as grow professionally, mentally and socially. This particular company must also possess a high level of accountability, integrity, provide lateral moves per its employment base and maintain and promote a competitive work environment. Work Experience
Chargeback Specialist
FIS-Milwaukee, WI
September 2022 to Present
Handle all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations. • Review, research and initiate the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants. • Ensure compliance with federal and state regulations in resolving billing errors. • Respond to telephone inquiries from cardholders, financial institutions and merchants regarding disputes. • When unable to resolve the problem in a reasonable amount of time, escalate it to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge. • Handle/resolve non- posted items, retrieval projects and authorization chargebacks. • Meet the standards of the job, such as quality standards and adherence to schedule. • Other related duties assigned as needed. Order Management Specialist
Konecranes-West Allis, WI
August 2019 to September 2022
Processing of assigned incoming orders and change orders. Review new orders for compliance. Electronically transfer the internal order within the ERP Systems. Handle all assigned sales order tasks and ensure the order is handled within the appropriate time standard. Create purchase orders and reconcile invoice issues. Track order communications and log order status/delay information. Post- Closing Specialist
Peoples Home Equity-Waukesha, WI
July 2012 to July 2019
Review loan documents for compliance, completeness and accuracy. Obtain missing information, prepare files, and provide support to internal and external customers Mortgage Underwriter
Wells Fargo Bank-Milwaukee, WI
July 2008 to June 2012
Evaluate the credit worthiness of the borrower for approval of loan Review credit reports, property inspections, property appraisals, financial information Identify red flags that indicate potential of fraud within the loan documents Collector
Duncan Solutions-Milwaukee, WI
August 2007 to June 2008
Making outbound calls to clients and collecting on past due bills Verifying credit information
Date entry of sensitive materials into the computer system Credit Analyst
M&I Bank-Brown Deer, WI
August 2000 to July 2007
Assess creditworthiness of borrower
Conduct examination of collateral and other sources of repayment Review credit history and management ability.
Education
Associate's degree in Liberal Arts & Sciences
Milwaukee Area Technical College - Milwaukee, WI
September 2000 to June 2002
Diploma
Old Dominion Christian Academy - Kosciusko, MS
August 1991 to May 1995
Skills
• Analysis skills
• ERP Systems
• Financial Analysis
• Order Management System
• Microsoft Outlook
• Pricing
• Loan processing
• CCTV
• Accounts Receivable
• Documentation review
• SAP
• Corporate finance
• Process Improvement
• Credit Analysis
• Negotiation
• Data Warehouse
• Account Management
• Underwriting
• Procurement
• Customer service
• Security
• Research
• Business Analysis
• Order Entry
• Quality Assurance
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