Quality Assurance Customer Service
Resume:
James Mills
College Park, GA ***** 678-***-****
**************@*****.***
PROFESSIONAL
SUMMARY
Dynamic sales associate with extensive experience at Mc Granite Counter Tops, excelling in customer service and quality assurance. Proven track record in job scheduling and payment collection, ensuring client satisfaction. Skilled in slab selection and order processing, consistently enhancing the overall customer experience and contributing to successful project outcomes. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
SKILLS • Customer service • Order processing
• Slab selection • Job scheduling
• Payment collection • Quality assurance
• Inventory management • Sales reporting
• Client follow-up
WORK HISTORY GRANITE SHOP OWNER 02/2013 to 04/2023 Granite Slab Warehouse of Atlanta LLC Riverdale, GA Organize sales and marketing campaign
Manage sales team
manage shop operations
Manage multiple installation teams
engage with prospective clients including Builders, contractors, cabinet makers ect
quality control
Maintained accurate financial records, including sales reports, expense tracking, and budget management.
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Developed loyal customer base by consistently delivering high-quality products and personalized service.
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Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
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Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying
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terms.
Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
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Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
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Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
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Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
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Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
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Increased store revenue through effective product merchandising and targeted marketing campaigns.
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• Coached, counseled and disciplined employees.
Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
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Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
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Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
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Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
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Streamlined store operations by implementing efficient processes for order fulfillment and staff scheduling.
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Completed store operational requirements by assigning tasks based upon strength, level of experience and [Area of expertise].
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Implemented loss prevention strategies to minimize instances of theft or damage within the store.
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Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
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• Trained and motivated employees to perform daily business functions. Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
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• Forklift Operator
SALES ASSOCIATE 04/2012 to 03/2015
Mc Granite Counter Tops Acworth, GA
Assist clients in slab selection
enter job details and complete order using Quickbooks Schedule jobs for installation
follow up with client to insure quality of the job and overall experience collect payment via check or credit card ect forklift operator
SALES ASSOCIATE 02/2009 to 03/2011
Crowe Custom Counter Tops Acworth, GA
Assist clients in slab selection for their project prepare order in the Morware accounting system
collect payments via checks, credit cards ect follow up with the client to insure quality of the job and overall experience forklift operator
SHOP FORMAN/ FORKLIFT OPERATOR 03/2006 to 10/2008
Kitchens by Joe McDonough, GA
Develop team to fabricate and prepare jobs for installation distribute and direct slabs into the fabrication area for processing inspect and load pieces onto trucks for installation quality control
forklift operator
EDUCATION High School Diploma
Marshall University, Huntington, WV
High School Diploma 06/1995
Riverview High School, Sarasota, FL
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