Data Analyst, Business Analyst

EDUCATION

Northeastern University, Boston, MA

Master of Science in Data Analytics Engineering (Graduating May 2026)

Virginia Commonwealth University, Richmond, VA

Bachelor of Science in Chemistry; Concentration: Chemical Science

Minors: General Business, Mathematics

Co-Founder, StartUpVCU

HIGHLIGHT OF QUALIFICATIONS

Data Engineering/Data Analysis/Data Science: 5+ years’ experience using SQL and MS Excel to extract, organize, and analyze large data sets; 2+ years’ experience using R and Python to manipulate large data sets and identify trends.

Data Visualization and Business Intelligence: 3+ years’ experience using Tableau, Power BI, and SAP Business Objects to derive insights and tell stories via dynamic dashboards and reporting.

Communication and Relationship-Building: 4+ years’ experience in technical writing; strong and versatile communicator; adept at summarizing findings in a presentation, making recommendations, and holding thorough training sessions for both technical and non-technical audiences; experienced at liaising between back-end and front-end teams to gather, document, and fulfill requirements.

Problem Solving: Highly organized, collaborative problem solver; critical thinker; ability to identify challenges before they arise and facilitate constructive conversation on how best to address them.

Organization: Proven ability to manage multiple ongoing projects end-to-end with competing priorities; adept at responding to changing demands and seamlessly incorporating critical feedback.

TECHNICAL SKILLS

●Excel, Tableau, Power BI, and SAP Business Objects XI for Data Visualization/Business Intelligence

●SQL, R, Python for Data Science

●MS Power Apps (Flow, Automate)

WORK EXPERIENCE

Fannie Mae Reston, VA

Application Support Analyst, Enterprise Command Center Jul 2022 – Nov 2024

Championed a project that facilitated a 75% growth in membership to StatusHub, an enterprise communications tool.

Liaised between internal stakeholders and the external vendor to fulfill requirements and ensure the StatusHub tool continued to meet the needs of the enterprise; designed and eventually automated a bi-weekly reconciliation activity to track the growth of the tool.

Designed, coordinated, and performed rigorous testing of the StatusHub tool before each new release.

Developed and facilitated hybrid training sessions for new users of the StatusHub tool.

Collaborated on the Severity 4 Incident Reduction project to decrease the number of low-severity incidents across the enterprise. Conducted weekly and monthly quantitative analysis, presenting findings to key stakeholders. The insights from this initiative led to cost savings by eliminating the need for a third-party support team to triage these incidents.

Developed and maintained a searchable repository of the team’s previously approved communications, which reduced the average time to create a communication by 50%.

Gathered and consolidated input from multiple teams to compile critical, end-of-month enterprise performance reports for leadership.

Mentored newer resources and ensured they were up to speed well before the 8-week training period was complete.

Fannie Mae Reston, VA

Application Support Analyst, CSPi Command Center Apr 2020 – Jul 2022

Performed monthly validations for large data sets (500K – 1M loans) and generated critical reports for leadership.

Created and managed a report containing critical calendar data for infrastructure/release/maintenance activities for applications across the Capital Markets space.

Increased efficiency by automating multiple daily tasks; set up automated alerting for overnight activity to reduce the need for manual monitoring and prevent human error.

Tracked recurring processes and identified trends in weekly and monthly activities; generated reports to reconcile data during heavy volume flow activities.

Helped develop a widely used dashboard to track transmission flows on critical Business Days.

Fannie Mae (Contractor – FDM Group) Reston, VA

Jr. Application Support Analyst, CSPi Command Center Aug 2019 – Apr 2020

Provided 24/7 on-call support for all proprietary applications related to the CSP Integration project, ensuring system stability and rapid issue resolution.

Ran SQL queries throughout the day to generate detailed transaction summaries for ongoing analysis.

Created and distributed status reports to both internal and external stakeholders, ensuring timely updates on project and system progress.

Coordinated with internal application teams on a weekly and monthly basis to prevent conflicts during high-impact release and maintenance weekends.

Led weekly and weekend shakeout planning with internal teams; actively participated in release activities to ensure smooth deployment.

Collaborated with business stakeholders to develop a dynamic severity categorization grid for Business-impacting incidents, improving incident prioritization and response.

Fannie Mae (Contractor – FDM Group) Reston, VA

Jr. Application Support Analyst, Structured Transactions Dec 2018 – Aug 2019

Provided 24/7 on-call support for proprietary applications within the Structured Transactions portfolio, ensuring continuous system availability.

Leveraged command prompt tools to efficiently parse large files and monitor/manage end-of-month (EOM) data vendor jobs.

Owned and presented detailed incident reports to leadership, ensuring clear communication and timely issue resolution.

Created and managed playbooks for Level 2 application teams during the major CSPi integration project, coordinating with both management and technical teams throughout the integration and post-integration hypercare phases.

Co-led biweekly status meetings, ensuring alignment across all teams involved in the integration effort.

CIT Group (Contractor – FDM Group) Livingston, NJ

Business Analyst, Loan IQ (LIQ) Upgrade Project Apr 2018 – Oct 2018

Created and executed test scripts for various banking functionalities in the LIQ application.

Developed and led multiple rounds of testing (UAT, SIT, Parallel, Smoke Testing) to ensure functionality and performance.

Ran comparative analyses on test data to optimize test-case scenarios for future LIQ versions.

Set up and managed Expense Code Mapping tables for LIQ versions 8.4 to 9.2 across all environments.

Reconciled large datasets for Expense Code data accuracy and integrity.

Conducted in-depth analysis of Risk Book and Expense Code tables to identify and resolve discrepancies.

Intertek – PSI Merrifield, VA

Environmental Data Analyst May 2016 – Dec 2017

Analyzed and organized large sets of raw data for AHERA and IH/IAQ reports, streamlining data presentation for improved clarity.

Managed and maintained a comprehensive chemical inventory dataset for a leading defense contractor, ensuring accuracy and compliance.

Developed a more concise and efficient template for Phase 1 reports, improving report consistency and turnaround time.

Edited and compiled company proposals and reports.

LEADERSHIP EXPERIENCE AND COMMUNITY ENGAGEMENT

Founding Member, Historian; StartUpVCU Jan 2015 – May 2017

Facilitated cross-disciplinary communication between Art, Science, Engineering, and Business majors, connecting aspiring VCU entrepreneurs with mentors and potential investors.

Coordinated meetings between students and professors/industry representatives to foster collaboration and opportunities.

Monitored the progress of aspiring entrepreneurs, providing ongoing guidance and support to ensure success.

Researched and identified additional funding opportunities, such as grants and scholarships, to support entrepreneurial ventures.

Volunteer; TEDxVCU Jan 2015 – May 2017

Served on a diverse student committee that evaluated potential speakers and provided constructive feedback to ensure high-quality events.

Assisted in promoting on-campus TED events, actively reaching out to potential speakers and supporting event outreach.

Coordinated behind-the-scenes logistics to ensure the smooth execution of TED events, contributing to seamless event operations.

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