Project Management Scrum Master
Resume:
Gowri Subramanian
***.*****@*****.***
Summary:
Experienced and self-motivated Professional with 17 years of experience in IT Delivery & Process Consulting with an emphasis on Program & Project Management on various Project Management methodologies like Agile, Waterfall, Hybrid. Experienced in delivering project using Agile methodology. Conducted standup, feature grooming & prioritization, sprints retrospectives and all project related meetings. Worked on onsite-offshore models, managing team size of 10-40 members.
Successfully completed several end-to-end software implementations, upgrade and support projects in multiple software. Implementations covered heavy integrations with front end, middleware, business Intelligence, database, consolidation systems. Experienced in working on multiple projects together. Familiar with cloud migration projects.
Work experience in Business Process understanding, identification of gaps and opportunities for improvements, Modeling, Mapping of Business processes & Implementation across the organization. Apply multiple technical solutions to business problems. Champion planning, execution and support, enterprise wide process and application change management.
Comfortable working with MS Project, JIRA, Confluence etc. depending on project requirement.
Certification:
Professional Scrum Master
Education:
Master of Computer Applications June 2006
Madurai Kamraj University India
Employment / Project History:
The details of the various assignments that I have handled are listed here in chronological order:
Technical Program Manager @ Teladoc Health (Dec 2021 till date)
Responsibilities:
Manage delivery of multiple projects / programs working with product teams (CLOPS, Marketing, P360, CCM, Value based Care)
Accountable for Roadmap delivery by collaborating with stakeholders on defining the success criteria
Team up with Product team & Technology team to define objectives for every PI& a cohesive project vision
Maintain & Manage requirements documentation, prioritization & program communication.
Monitor program status, identify issues/risks, communicate issues, & proactively collaborate to ensure timely resolution
Responsible for managing the team throughout PI planning process including commitment of work till delivery.
Demonstrating accountability (understanding & performing roles and ensuring backups are available as needed)
Facilitate sprint planning, backlog grooming daily scrum, retrospectives, stakeholder meetings & sprint demo sessions.
Project Manager @Equifax (September 2021 till November 2021)
SSA Bluebird Migration
Responsibilities:
Create & Maintain project plan
Coordinate delivery activities, set priorities and plan schedules to meet timely delivery goals
Jira Management : Managing the issues in sprint, creating tasks, tracking issues/tasks/bugs, Maintaining project dashboards and creating reports.
Analyze and troubleshoot delivery issues in a timely fashion.
Manage the team to ensure accurate customer deliveries.
Oversee daily activities of the team and provide direction and guidance as needed.
Serve as primary contact for customer inquiries and concerns.
Report delivery status to customers and develop required delivery documentations.
Project Delivery Manager @ Tata Consultancy Services (Nov 2010 till June 2021)
Macys – Unified Order Platform Cloud migration (April 2021 - June 2021)
Role : Project Manager / Scrum Master
Responsibilities:
Coordinate delivery activities, set priorities and plan schedules to meet timely delivery goals
Jira Management : Managing the issues in sprint, creating tasks, tracking issues/tasks/bugs, Maintaining project dashboards and creating reports.
Analyze and troubleshoot delivery issues in a timely fashion.
Manage the team to ensure accurate customer deliveries.
Oversee daily activities of the team and provide direction and guidance as needed.
Serve as primary contact for customer inquiries and concerns.
Report delivery status to customers and develop required delivery documentations.
Drive Scrum of Scrum calls with the partner teams to discuss & review the project progress
Macys OCOM Enhancements (Apr 2021 – June 2021)
Role : Scrum Master
Responsibilities:
Coordinate delivery activities, set priorities and plan schedules to meet timely delivery goals
Work with Product owners and scrum team to ensure committed stories are delivered as per Agile process.
Help the team to remove impediments that delays the delivery.
Organize and facilitate Spring planning, daily Scrum meetings, retrospectives, release planning, demos and other required meetings.
Work with the product owner and the team to prioritize the stories for the sprint & commitments
Served as a primary Point of contact for the two scrum teams for any new projects in take
Jira Management : Managing the issues in sprint, creating tasks, tracking issues/tasks/bugs, Maintaining project dashboards and creating reports.
Represent my project in Scrum of Scrum calls with the partner teams to discuss & share the project progress
Macys Common Address Services Cloud Migration (Nov 2020 – May 2021)
Role: Project Delivery Manager
Responsibilities:
Coordinate delivery activities, set priorities and plan schedules to meet timely delivery goals
Jira Management : Creating & Managing the issues/tasks in sprint, tracking issues/tasks/bugs, Maintaining project dashboards and creating reports to share with Management.
Analyze and troubleshoot delivery issues in a timely fashion.
Manage the team to ensure accurate customer deliveries.
Oversee daily activities of the team and provide direction and guidance as needed.
Serve as primary contact for customer inquiries and concerns.
Report delivery status to customers and develop required delivery documentations
Macys BTFM Cloud Migration (Oct 2020 – Feb 2021)
Role : Project Delivery Manager
Responsibilities:
Analyze project requirements and plan & coordinate delivery activities, set priorities and plan schedules to meet timely delivery goals
Jira Management : Creating & Managing the issues/tasks in sprint, tracking issues/tasks/bugs, Maintaining project dashboards and creating reports to share with Management.
Analyze and troubleshoot delivery issues in a timely fashion.
Manage the team to ensure accurate customer deliveries.
Oversee daily activities of the team and provide direction and guidance as needed.
Serve as primary contact for customer inquiries and concerns.
Report delivery status to customers and develop required delivery documentations.
Macys Logistics Support – Break-fixes & Small Enhancements ( Dec 2019 – Jan 2021):
Role : Project Manager / Scrum Master
Responsibilities :
Analyze open bugs / enhancement requests and work with Business to understand priorities for planning the deliveries
Jira Management : Creating & Managing the issues/tasks in sprint, tracking issues/tasks/bugs, Maintaining project dashboards and creating reports to share with Management, Release management
Analyze and troubleshoot delivery issues in a timely fashion.
Manage the team to ensure accurate & consistent deliveries.
Oversee daily activities of the team and provide direction and guidance as needed.
Serve as primary contact for any customer inquiries and concerns.
Develop process improvements to achieve cost effectiveness and time saving.
Report delivery status to customers and develop required delivery documentations
Macys – CRC Enhancements (Apr 2019 – Dec 2019)
Role : Scrum Master
Responsibilities:
Responsible for managing the scrum process and ensure the team adheres to scrum values
Jira Management : Creating & Managing the issues/tasks in sprint, tracking issues/tasks/bugs, Maintaining project dashboards and creating reports to share with Management, Release management
Facilitate the daily stand up meetings, Sprint planning / Grooming, Demo & Retrospectives
Responsible to remove the impediments for the scrum team
Maintained the development backlog & prioritize user stories
Responsible for product backlog refinement
Responsible to present the project status in the Scrum of Scrum meeting
UPS – Demand Management (July 2018 – Nov 2018)
Role : Functional QA Lead
Responsibilities :
Playing Functional QA lead role for NPT project which involves understanding of the Demand application with in depth knowledge of all the functionalities
Analyze the requirements, involve in working sessions with the business to discuss the requirement and come up with the test scenarios
Managed the Test Execution and tracking defects
Coordinating with the off-shore team by sharing daily updates and assigning daily task and make sure there is no delivery slippage
Responsible for test execution of the committed stories
Involved in deep analysis of the issues found during testing through APIs and by testing in the database.
Technical Experience:
DB Experience: Microsoft SQL server
Test Management tools : TFS, HP ALM
API Testing tools : Swagger, Postman
Ernst & Young – LAN Program (Jan 2018 – Apr 2018)
Role : Scrum Master
Responsibilities :
Facilitate the team to improve the efficiency of the development team.
Responsible for managing the scrum processes and ensured the team adheres to scrum values
Responsible to remove the impediments for the scrum team
Arrange daily standup meetings, organize and facilitate Sprint planning meetings & Demo
Responsible to conduct Retrospective meetings
Participate in EY leadership meeting every week to represent the team’s progress.
Ernst & Young FAAS & Core QA Projects (Mar 2017 – Dec 2017)
Role : QA Manager
Responsibilities:
Managed QA for the below FAAS & CORE projects that fall under EY – Assurance Service line
oSTAT, FACT, PWT, Global Consultations, Lease Reviewer and Partner Rotation
Worked with the Project managers right from the resource assignment till the Project closure
Proposed automation initiative for projects based on the efficiency and the ROI
Part of the EY – TCS Leadership meetings to represent QA of the FAAS & CORE projects
HomeDepot – Mobile Application:
Role : Mobile App QA Lead
Responsibilities:
Played lead role for Mobile Consumer App Functional testing which involves testing Home Depot mobile applications (Native & Mobile Web) across iOS, Android platforms with in depth knowledge of all the app functionalities
Analyze the requirements and created the test scenarios
Involved in in Scrum calls, Grooming sessions, QA Estimation meetings, Defect review and Sprint retrospective meetings
Involve in weekly defect meeting with the clients and explain them the defects raised based on the priority
Test Execution and tracking defects
Coordinating with the offshore team by sharing daily updates and assigning daily task and make sure there is no delivery slippage
Kroger – CIM E2 Allocations (Jun 2012 – Dec 2012)
Role : QA Lead
Responsibilities:
Create the Test schedule for the project.
Prepare Test scenarios & Test Cases.
Identify and document risks and the corresponding mitigation strategies.
Review and report the QC defects.
Ensure documents for implementation are created on time.
Provide outage/Test environment issues to the senior management.
Document the lessons learnt & best Practiced from QA perspective
Kroger – CIM E2 Gift Registry ( Mar 2012 – Jun 2012)
Role : Business Analyst
Responsibilities:
Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario.
Interacting with the client for requirement gathering, designing and reporting.
Analyzed the requirements, documented and delivered functional specification documents.
Collect functional requirements and prepared business requirement documents.
Creating Detailed Requirement Documents
Creating Use Cases and prepare Use case diagram
Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases
Kaiser Permanente Peoplesoft FSCM OneLink FSCM (July 2011 – Nov 2011)
Role : Peoplesoft Functional QA Analyst
Responsibilities:
Involved in testing of Peoplesoft FSCM modules (Inventory, eProcurement, Purchasing, Accounts Payables)
Involved in all the phases of Unit testing (Requirement Analysis, Test Design, Test Scripts, Test Plan and Test Execution)
Orange Business Services – Peoplesoft Siteminder Integration / SSO Implementation (Nov 2020 – Jun 2011)
Role : Peoplesoft Technical Lead
Responsibilities:
Configuration changes in Weblogic in Webserver
Customizing the sign-on people code
Creation of default user IDs & password to connect to the Peoplesoft Application server and to trigger the sign-on people code program
Implementation of New SSL certificates
FORD China – Peoplesoft Workforce Administration Implementation (Oct 2007 – May 2008)
Role : Peoplesoft Technical Developer
Responsibilities:
End to End implementation of Peoplesoft Core HRMS
Involved right from Requirement gathering from users
Developed all the new customizations & interfaces as per client requirement
Prepared Technical specification documents, test case documents for customizations & interfaces
Developed Application engines & Component interfaces through which data is loaded into the components
Birlasoft – Asia Pacific Breweries Peoplesoft Global Payroll Implementation (Oct 2006 – Sep 2007)
Role : Peoplesoft Technical Developer
Responsibilities:
Involved in implementation of Peoplesoft global payroll
Involved right from Requirement gathering from users
Developed all the new customizations & interfaces as per client requirement
Prepared Technical specification documents, test case documents for customizations & interfaces
Developed Application engine programs for One-off inputs and recurring inputs
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