Customer Service Insurance Agent

YOLUNDA MIKE

* **** ***** ** ******, GA *****· 904-***-****

*********@*****.***

Licensed health insurance agent with excellent customer service, communication and negotiation skills. Looking to apply my learning, knowledge and skills to a reputable company, while making a significant contribution to the success of the company.

EXPERIENCE

SEPT 2023 – PRESENT

LICENSED INSURANCE AGENT, TELEPERFORMANCE USA

ASSIST NEW MEMBERS WITH AUTO INSURANCE QUOTES.

PROVIDE ASSISTANCE WITH BILLING QUESTIONS, PAYMENTS, POLICY ADJUSTMENTS AND CANCELATION REQUESTS.

INFORM MEMBERS OF POLICY CHANGES SUCH AS RATE INCREASE, NON RENEWALS OR NON PAYMENT CANCELATIONS.

OCT 2022 – AUG 2023

LICENSED INSURANCE AGENT, Results CX

Engage with members 65 and older by soliciting various Medicare plans and products during AEP, IEP and SEP enrollment periods.

Suggest and explain various benefits within the plans that are suitable to the clients and their needs.

Assist with the enrollment process by completing applications for various products such as the Shared Health Dual Plus plan for the state of Mississippi, BCBST marketplace plans and non- marketplace plans.

Assist Field Agents with Scope of Appointments as well as enrollments on an as needed basis.

Build report with following up with clients by scheduling follow up calls for those who aren’t eligible to enroll in certain products at the time of a call.

AUG 2021 – SEPT 2022

CASE COORDINATOR, Amerit Consulting

Create an average of 60-80 Medicare Savings program leads and applications per month, while closing 40 applications on a monthly basis.

Contact potentially eligible members with various health plans to assist with completing the application and reviewing documents received to be submitted to the State for final approval.

Follow up with leads by answering questions and providing information which may help with becoming more familiar with the Medicare Part B savings application process.

Engage with other departments or State agencies to handle and resolve members inquiries.

OCT 2015 – JULY 2021

CUSTOMER SERVICE REPRESENTATIVE, AMERIHEALTH CARITAS

Assist members with Managed Care plans find or change health care providers that are more suitable for their health care needs.

Provide benefit and eligibility information to members and providers when requested.

Assist providers with claim inquiries such as: status, billing, and processing time frames.

Assist members with scheduling appointments and providing transportation to and from their hospital or office visits.

EDUCATION

JUNE 1995

HIGH SCHOOL DIPLOMA, Andrew Jackson

APRIL 2013

ASSOCIATES DEGREE, EVEREST University

SKILLS

Communication

Customer Satisfaction

Negotiation

Team Building

Microsoft Office

Data Entry

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