Service Representative Customer
Resume:
Amazon - Richmond, VA
Scanned container labels to verify contents and determine target destination using RF scanners. •Staged products between receiving, storage and shipping areas to accurately transfer items. •Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
Contributed ideas on ways to improve or optimize warehousing procedures.
Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
Affixed accurate labels to customer packages to prevent unnecessary delays.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Methodically picked, packed and labeled merchandise to prepare for shipment.
Made sure to meet company scan rate
Truck Dispatcher
XPO Logistics - Richmond, VA
December 2017 to July 2021
Supervised driver dispatching, route planning and vehicle tracking for over 30 truck drivers.
Reviewed routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Reported delays, accidents, or other traffic and transportation situations.
Accurately and efficiently responded to over 50 daily requests.
Informed clients of ETAs or possible delays Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Customer Service Representative/ Supervisor
Kroger Co - Richmond, VA
April 2015 to December 2017
Improved customer satisfaction by finding creative solutions to problems
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashed checks for customers, Send money through the western union, as well as providing money orders
Return items that customers didn't want
Answered any questions or complaints a customer had
Making sure the front end looks clean and neat
Ensuring employees have what they need and are doing their job efficiently
Made sure the associates got their breaks on time.
Earned reputation for good attendance and hard work.
Scanned and bagged customer's groceries
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