Office Assistant Front

Hi, I'm Kenisha Williams.

771-***-**** *************@*****.*** Washington, DC 20002

Reliable Front Office Assistant with relevant experience in managing administrative tasks including handling phone calls, scheduling appointments, and providing exceptional customer service. Strengths include effective communication skills, multitasking abilities, problem-solving capabilities, and proficiency in using office software such as Microsoft Suite. Proven track record of improving office efficiency by organizing processes and streamlining workflows.

SUMMARY

• Scheduling and calendar management

• Conflict management

• Administrative skills

• Time management

SKILLS

12/2023 - Current

10/2022 - 12/2023

Front Office Assistant

Philadelphia School District Philadelphia, PA

• Directed clients and guests to the correct departments, rooms, and staff members.

• Scheduled appointments for clients and staff members.

• Provided HR administrative assistance to the management team.

• I retrieved messages from voicemail and forwarded them to the appropriate personnel.

• Assisted organizational efforts by filing, entering data, and answering phones.

• Conducted office tours for visitors, promoting a positive image of the company.

• Handled incoming calls and directed callers to the appropriate department or employee.

• Facilitated communication between departments, improving interdepartmental collaboration.

• Handled incoming calls and directed callers to the appropriate department or employee.

• Inputted orders into the database system accurately and in a timely manner.

• Offered reception coverage to relieve staff during absences or breaks.

• Assisted with setting up social events and food deliveries. Administrative Assistant

UPenn Women Center Philadelphia, PA

• Created spreadsheets in Microsoft Excel for record-keeping and reporting.

• Maintained office supplies inventory by checking stock to determine inventory level.

• Answered questions from customers regarding products and services offered by the company.

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• Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.

• Ensured efficient operation of office equipment such as printers, copiers and fax machines.

• Responded to customer issues to provide immediate resolution and improve retention.

• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

EXPERIENCE

01/2020 - 10/2022

11/2018 - 01/2020

01/2017 - 11/2018

• Managed incoming calls while providing information or transferring callers to appropriate personnel.

Front Desk Agent

Washington Plaza Hotel Washington, DC

• Provided information about hotel amenities, services, and local attractions.

• Ensured that all safety regulations were followed according to company standards.

• Verified customer credit to establish payment method for accommodations.

• Assisted with check-in and check-out procedures for guests.

• Input and confirm reservations for guests.

• Managed cash drawer responsibly throughout shift.

• Answered telephones and greeted visitors to assist, answer questions, and direct.

• Addressed customer needs in a timely manner.

• Performed bookkeeping activities to balance accounts and conduct nightly audits.

• Greeted, registered, and assigned rooms to hotel or motel guests.

• Verified the accuracy of room rates and other charges during the check-in process.

• Answered guest inquiries, recommending shopping, dining, or entertainment.

• Contacted housekeeping or maintenance staff to report room or building issues. Front Desk Receptionist

Goulston & Storrs Washington, DC

• Tracked office supplies inventory levels, placed orders for replenishment as needed, and monitored deliveries upon arrival.

• Performed basic bookkeeping tasks and issued invoices as needed.

• Supplied callers with office address and directions, employee email addresses and phone extensions.

• Updated and maintained office policies and procedures.

• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

• Reconciled daily financial transactions against cash receipts at the end of each day's business activity.

• Sorted invoices for accounting department by date stamping and filing by vendor code.

• Maintained client accounts by obtaining, recording and updating personal and financial information.

• Managed company calendar and scheduled events.

• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Customer Service Representative

Forest Soultion Staffing Company Washington, DC

• Provided exceptional customer service to ensure customer satisfaction.

• Performed administrative tasks such as filing paperwork, updating databases, and generating reports.

• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

• Maintained a high level of professionalism when dealing with difficult customers.

• Collaborated with sales team members to stay current on inventory levels and resolve item issues.

• Promoted available products and services to customers during service, account management, and order calls.

• Assisted customers with price checks, lifting heavy items, and addressing other inquiries.

• Prepared and evaluated CRM reports to identify problems and areas for improvement.

• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

• Provided support and guidance to colleagues to maintain a collaborative work environment.

Bachelor of Science: Nursing Administration Expected in 05/2027 Drexel University, Philadelphia, PA

Associate of Science: Nursing Education

Prince George's Community College, Upper Marlboro, MD EDUCATION AND

TRAINING

English:

Full Professional

Spanish:

Limited

Chinese (Mandarin):

Limited

LANGUAGES

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