Customer Service Administrative Assistant

Sarah Emenhiser

Profile

Dynamic educator with over 24 years of experience in the classroom, excelling in fostering student engagement and learning outcomes. Proven expertise in classroom management and lesson planning, ensuring a supportive and effective educational environment. Seeking to transition into an Administrative Assistant role where strong organizational skills, attention to detail, and problem-solving abilities can contribute to team success. Committed to continuous growth and collaboration within a dynamic team setting.

Employment History

Elementary Teacher at Hamilton Southeastern Schools

August 2000 — December 2024

Serving as an Elementary Teacher at Hamilton Southeastern Schools has been a rewarding experience, fostering a nurturing and stimulating learning environment for students. Responsibilities included designing engaging lesson plans that cater to diverse learning styles and ensuring that each student receives the support they need to thrive academically. Collaboration with parents and fellow educators was essential to track student progress and address any challenges effectively.

●Successfully implemented innovative teaching strategies that enhanced student engagement and learning outcomes.

●Organized and led extracurricular activities that promoted social skills and teamwork among students.

●Maintained strong communication with parents through regular updates and meetings, fostering a partnership in education.

Customer Service Representative at VCA Emergency Veterinary Clinic, Fishers, IN

May 2022 — March 2023

●Collaborated with other departments to ensure customer satisfaction

●Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries

●Resolved customer complaints and inquiries in a timely and effective manner, to increase in customer loyalty

●Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions

●Handled high-volume of customer inquiries in a professional and timely manner, resulting in a X% increase in customer satisfaction ratings

●Trained and mentored new call center representatives on customer service policies, procedures, and best practices

Education

Bachelor of Science, Ball State University

August 1995 — May 2000

Details

1997 Shallowford Rd.

Marietta, GA 30066

Phone 317-***-****

*************@*****.***

Skills

Efficient

Computer skills

Attention to Detail

Organization

Problem solving

Communication skills

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