Customer Service -Customer

YASMIN

LOUISE

Rancho Cucamonga, California

****************@*******.***

213-***-****

MARCH 3, 2025

Professional Experience

Milk and honey ( 26921 Aliso creek Rd/ Unit G- Aliso viejo, Ca 92656, United states) - ( 8 months experience Sep/2023 - May/2024 )

Barista

-Customer Service:Exceptional customer service in a fast-paced environment.

-Espresso Preparation: Proficient in making espresso-based beverages.

-Menu Knowledge: Familiar with coffee varieties and brewing methods.

-Efficiency: Works efficiently under pressure.

-Team Collaboration: Strong team player with excellent communication skills.

-Cash Handling: Proficient in processing transactions accurately.

-Cleanliness: Maintains a clean and organized workspace.

-Problem Solving: Resourceful in addressing customer concerns. Habana Irvine ( DCB Hospitality LLC) - 708 Spectrum Center Dr Suite 708, Irvine, CA 92618 ( April/2024 - Aug/2024)

Host/server

-Greeted and seated customers promptly, ensuring a positive first impression.

-Managed reservations and waitlists using reservation software, optimizing seating arrangements to maximize table turnover and customer satisfaction.

-Coordinated with waitstaff and kitchen staff to ensure smooth service flow and timely delivery of food and beverages.

-Addressed customer inquiries and concerns professionally, providing information about menu items and restaurant services.

-Maintained cleanliness and organization of the host area, ensuring a tidy and welcoming environment.

-Assisted in training new host staff, providing guidance on customer service standards and operational procedures.

Cheesecake Factory - 12379 N Mainstreet, Rancho Cucamonga, CA 91739 ( Aug/2024 - Jan/2025 )

Host/ server

-Welcomed and seated guests promptly, creating a positive and inviting first impression.

-Effectively managed reservations and waitlists using specialized software, optimizing seating plans to enhance table turnover and guest satisfaction.

-Collaborated with waitstaff and kitchen teams to ensure seamless service and timely delivery of meals and beverages.

-Responded to guest inquiries and concerns with professionalism, offering detailed information about menu options and restaurant services.

-Maintained a clean and organized host station to uphold a welcoming atmosphere.

-Supported the onboarding and training of new hosts, providing clear guidance on customer service standards and operational procedures.

Volunteering

Rocky mountain pathways ranch (12 hours)

Education

High School Graduated - Opportunities for learning, San Juan Capistrano ( May/ 2024) Languages : English ( Fluent level ) Portuguese ( Native language )

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