Office Support Senior Level

Curriculum Vitae

CLAIR SPOONER

US Tel: 661-***-**** • UK Tel: 077**-***-*** • E-mail: *********@*****.*** PERSONAL PROFILE

An accomplished administrative professional with 20+ years experience working across a breadth of sectors. Strong background in managing workloads in high pressure environments, as well as overseeing projects / initiatives and acting as a liaison between senior personnel and internal / external stakeholders. Well versed in building professional relationships, providing solutions to problems and applying a positive attitude and can-do mindset to meet all stakeholder expectations. EXPERTISE, KEY SKILLS & COMPETENCIES

Solid and proven ability in providing day-to-day EA, business and office support with a professional approach.

First rate time management, diary scheduling, gatekeeping, event coordination and planning capabilities, with a background of working collaboratively with stakeholders across different time zones.

Managing a breadth of activities concurrently and working within senior level environments with confidentiality.

Well versed in coordinating teams of staff and supporting personnel in completing projects and tasks with accuracy.

Supporting various business projects / initiatives through full lifecycles to meet all objectives with knowledge of the PRINCE2® methodology.

Producing accurate work including reports and literature under pressure with meticulous attention to detail.

Undertaking effective procurement negotiations to attain favourable pricing and achieve business cost savings.

Organising events and coordinating activities to meet requirements whilst holding budget responsibilities.

Aptitude to manage complex situations / difficult circumstances and apply tact and diplomacy to resolve issues.

Skilled in implementing change in the work place to improve processes and achieve high efficiency / productivity.

Proficiency in the use of IT / applications including Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).

Clear communicator with colleagues at all levels and senior management personnel to build professional relationships. CAREER TO DATE

Administrator – GoFibre (Remote) Sep 2023 – Present Administrator – Zzoom (Remote) Apr 2022 – Aug 2023

Undertaking administrative activities related to Physical Infrastructure Access (PIA), including raising and editing notice of intents, updating trackers, raising whereabouts, performing network adjustments and documenting missing inventory.

Scheduling and allocating work to the Field Service Team and assisting Engineers as required on a daily basis.

Liaising closely with Build Managers, Design and Team Leaders to ensure all areas are compliant with requirements.

Communicating between Openreach and teams for amendments or additional information required.

Following up on queries / requests in a professional manner and resolving any issues swiftly and tactfully. Administration Officer & PA to CEO Nov 2020 – Mar 2022 RFCA, Hereford & Worcester Army Cadet Force (Hybrid)

Led on maintaining the county’s central database, which included collating and recording all statistical information and results with accuracy.

Input personal data for all cadet applicants and adult volunteers and booked courses appropriately as required.

Provided support to the CEO and acted as a gatekeeper to handle communications and prioritise time, and undertook complex diary management.

Answered calls, noted messages accurately and monitored e-mail inboxes to action or highlight correspondence.

Recorded, approved and reconciled expenses appropriately in line with organisational policies and procedures.

Maintained good working relationships with staff, volunteers and external agencies and organisations. Administrative Clerk – EJSU, SHAPE (Belgium) Apr 2017 – Jul 2020

Delivered comprehensive support to UK Service Personnel and their families appointed to isolated locations.

Provided an efficient generalist people operations service to c. 40 locations across 9 countries throughout Europe.

Acted as a point of contact for all HR matters, including those related to pay, expenses, allowances and deployments. HR Assistant – Go Ape Feb 2016 – Mar 2018

Worked closely with managers and staff collaboratively to ensure that HR legislation, policy and best practice was applied fairly and consistently across the company.

Provided first line advice and support to staff and managers on all informal / formal HR matters, including absence, maternity, paternity, flexible working requests, matters of contract and probationary periods.

Consulted with Hiring Managers within the organisation to identify requirements / job objectives for recruitment of staff.

Supported staff onboarding processes including contract issuance, pre-employment checks and inductions.

Held responsibility for ensuring that all staff were kept up-to-date with all mandatory training requirements. EARLIER CAREER SUMMARY

Accounts Payable Administrator – Services Amenities Fund (SAF) supporting the RAF May 2015 – Jan 2016 Recruitment Services Coordinator – Ernst & Young Nov 2010 – May 2015 Barristers Clerk – Temple Garden Chambers May 2009 – Nov 2010 Barristers Clerk – St Philips Chambers Apr 2005 – May 2009 Barristers Clerk – 3 Fountain Court Apr 2003 – Apr 2005 Prosecution Caseworker – Casework Directorate (CPS) Jan 1998 – Apr 2003 PROFESSIONAL TRAINING & QUALIFICATIONS

Executive Assistant Skills – Alison Courses 2024

PRINCE2 Certification Preparation (Fundamental Concepts) – Alison Courses 2024

CIPD Level 5 Diploma in Human Resource Management – ICS Learn 2021

A-Level: Law – Oxford College 2020

Level 3 BTEC Advance Award in Chambers Administration – Central Law Training 2010

BTEC National Diploma in Graphic Design – Solihull College 2000

GCSEs incl. English and Mathematics – Swanshurst Girls School 1998 References available upon request.

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