Business Development Customer Experience

ROBERT HESSELTINE

Milford, NH https:***** //www. (603) linkedin.930-3553 com/ in/bob.bobhesseltine **********@******.*** AREAS • • • • • • • • CAREER Caring, years within WORK FourKites, Senior satisfaction. solutions. measurable growth and alignment. 95% objectives. success Own Serve Partner Conduct Identify Advocate Proactively Drive Manage Lead Increase Customer Account Operational Customer Strategic Team Project Logistics/Support + Experience retention of overall high-customer Salesforce as opportunities. plans. Customer EXPERIENCE Creative, OF professional Leadership with a PROFILE whitespace a quarterly platform Management for portfolio Inc trusted EXPERTISE impact success. Excellence teams. Program manage Supply Health Experience customer customer customers rate. Efficiencies advocacy Developing and and EBRs strategic adoption Success Executive of escalations, Chain opportunities & Renewals • Consistent Planning experience the Gainsight. relationships, Business Development needs with to & top through de?advisor, Retention by Manager • C-Business and • 20 internally, ine • Operational 40% Virtualization level Customer providing enterprise SENIOR Transformation Oversee critical Enterprise Refining engagement, engaging and guiding through stakeholders, ensuring • Reviews collaborate • Performance • working Data goals Virtualization CLIENT timely Cross Analytics customers Client Process customers Remote 11/strategic with Customer increased Mining platforms and (relationship-EBRs) 24 cross-resolutions Functional aligning customer Strategy with key & MANAGER – Improvement Change & engagement, Present Benchmarking & in to to functionally performance Sales Optimization adoption, Visualization logistics Success align maximize Azure, FourKites’ building, base and to Skilled Client on drive GCP maintaining and progress, Manager usage, and training, with the indicators, Teams solutions upsells Participating and supply & value tracking Product, AWS retention, strategic challenges, and with and of chain, customer with driving FourKites' customized all expansion. Engineering, more value and achieving business interactions in Client and trust. than 12

( stories. operational KB Chief financial reducing enhance administrative data- improved personalized Sitecore, Strategic initiatives manufacturing Gamble, markets solutions ACV)Identify Successfully Partner Drive Enable Manage Develop Oversee Manage Lead Direct Optimize Supervise Optimize Increase Improve Expand Reduce Enhance Top Drove Cultivated Solutions, driven . revenue Operating risk customer strategic project key Cracker that relationship with reporting, Inc and accounting financial revenue that relationships all Customer customer and compliance to client operational customer costs. internal financial assessment and logistics marketing relationships financial improve mitigate develop maximized client Product LLC brand execute leader overhead accounts management advocacy, train retention Barrel, plans Officer streams risk support processes and clients success management satisfaction high-upsell errors Success escalations teams providing management. staff, operations, revenue measures. efficiency strategic by strategies. for processes with tax Solarwinds, valued user by securing conducting level with to by long-opportunities, by fostering to preparation. and strategies. 25%initiatives, key optimize efforts, 30% in?Manager adoption identifying to and senior partnership and management term at plans improving luence improve scores clients by . multiple to leveraging by $through market 3.improve streamlining mitigate a Synovus, implementing ensuring growth, 5M+ real-in-to decision-high-roadmap improving and through and depth contributing drive new productivity time case Remote 03/Remote 03/revenue, performance cash proactive performance value channels response vendors, QuickBooks financial and differentiation, and 20 22 business studies business visibility, timely risk makers decisions flow improved project – – proposition. strategy client Atkore. Present 12/assessments and including to times, tracking. for ensuring and customer and and and 23 a leading and opportunities growth maintaining 20% retention of based organic management team references cost-Online® service development operational reducing global service delivered increase and Johnson to culture. on effective seamless and success and a business customer consumer scalability measurable delivery and quality. churn for operational for QuickBooks implementing in collaborative and & workflows, satisfaction. FourKites' risks. strategies annual bookkeeping, delivery of service Johnson, risk implementing growth. feedback. core and goods of by reduction contract key growth efficiency. delivery. 30%of success Procter and Online®, cutting vertical services. . value in &

exceptional concept rates. environment, conflicts, decisions. with Citrix Lead informed Lead care the and Enabling Engaging Customer Ensuring Engage Maintained Spearheaded Created Increased Managing Managing Providing Tracking Tracking support overall of Account Customer Technical Systems, in to with enablement, a of & customers product all all customers with timely satisfaction empathy escalations a weekly, product Implemented cross-needed. new 100% customer Executives interactions interactions and customer cradle Inc the Success Account versions functional in fashion launch customer monthly, customer usage a is to utilizing are project full first base to of base grave and Manager using on-Manager engineering and and SaaS our within within across and working team boarding our and for retention management, base support hotfixes. within development Sitecore’s platform. Citrix foremost adoption, various Salesforce, Salesforce every quarterly synergy for with the Software or adoption, service process account and product management SLA partners to Remote 08/Citrix and expansion, reporting supporting renewal of and ensure Gainsight, guidelines. 14 to 5 collaboration. for to by Gainsight. fully Support expansion, ensure – suite their in new 03/increasing their rates my packaged as renewals, 22 both to Jira, potential, Customer their support to portfolio success. to provide through the and ensure onsite, renewals, ecommerce active calls products, ServiceNow upgrades, renewals/while Success my of account within their taken, users enterprise customer escalations, keeping cases sites from Managers a case and or adoption. excellence cloud while escalations. and are engagement proofs-progress, base customers. them taken resolving working driving with of- and Managed customer their possible The Work Weekly, Managing ongoing primary with need sites. monthly, Services a customers team success. for point expansion of and Team of five contact to quarterly engineers ensure Lead based for they reporting clients on remotely work are while using needs. as managing to ensuring our the products calls Citrix customer taken, to solutions platform their success. potential, at performance, various ensuring and Principal solutions Assisting The Managing primary at Consultant Sales multiple various point with customer of project professional contact teams sites. for clients services from two while offerings to five ensuring consultants and customer documenting remotely success. all managing work performed. Citrix

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