Customer Service Chick-Fil-A

FEBIN SEBASTIAN

**** ******* ** **, **********, GA 30078 +1-717-***-**** *****************@*****.***

PROFILE

Recent graduate with a Bachelor's degree in Business Administration, equipped with a solid foundation in key business principles and practices. Passionate about leveraging analytical skills and strategic thinking to drive organizational growth and success. Eager to apply classroom knowledge and hands-on experience to contribute effectively to dynamic business environments. Strong communicator, team player, and dedicated problem-solver committed to continuous learning and professional development.

WORK EXPERIENCE

Chick-fil-A Restaurants

Camp Hill, PA

Team Member

Dec 2023 -Apr 2024

Quickly adapted to fast-paced, customer-focused environment

Provided exceptional customer service, ensuring a positive and welcoming experience

Handled point-of-sale transactions with accuracy and efficiency

Upsold menu items to enhance guest experience and meet sales targets

Assisted with food preparation and maintained cleanliness standards in kitchen and dining areas

Ensured compliance with food safety and health regulations

Managed multiple tasks during peak hours, focusing on speed and quality

Developed strong communication and multitasking skills to enhance operational efficiency and guest satisfaction

McDonalds

Camp Hill, PA

Crew Member

Jun 2023 – Nov 2023

Worked in a fast-paced, high-demand environment, managing multiple tasks efficiently

Received positive feedback for excellent customer interaction and problem-solving skills

Addressed and resolved customer concerns to ensure a smooth dining experience

Fostered strong teamwork and maintained positive relationships with colleagues

Trained and mentored new recruits, providing guidance and hands-on support

Ensured operational efficiency during busy shifts while maintaining quality standards

Demonstrated adaptability by thriving in a dynamic, high-pressure environment

Consistently met performance targets for speed and accuracy in order processing

Assisted in maintaining cleanliness and organization in work areas to ensure smooth operations

Proactively communicated with team members to improve workflow and customer service

Contributed to meeting and exceeding customer satisfaction goals through attention to detail and service

Asian Food Product

Kerala, India

Intern (HR Department)

Jan 2023 - Feb 2023

Organize and maintain filing systems, ensuring efficient document retrieval and storage

Enter and update data in company databases, maintaining accuracy and confidentiality

Monitor and record employee attendance, generating reports for management review

Conduct regular check-ins with employees to address concerns and gather feedback

Facilitate open communication channels between staff and management

Implement and maintain suggestion box system, compiling and presenting ideas to leadership

Mediate minor workplace conflicts and escalate serious issues to appropriate departments

Assist in developing training materials and presentations

Maintain records of employee training completion

Identify potential areas for skill development and recommend relevant training programs

Gather and compile information related to job openings and applications, shortlisting qualified candidates.

Coordinate interviews with hiring managers and candidates

Prepare interview rooms and necessary materials

Ensure proper flow of operations by monitoring daily activities and reporting any irregularities

Assist in developing and implementing standard operating procedures

Maintain office supplies inventory and place orders as needed

Coordinate with various departments to streamline interdepartmental communication

Assist in preparing reports and presentations for management meetings

Provide general administrative support to various departments as needed

EDUCATION

Mar Augustinous college

Kerala, India

Bachelor’s degree in Business Administration

Oct 2020- May 2023

Gained an in-depth understanding of core business concepts, including finance, marketing, operations management, Basic accounting and human resource management, enabling a holistic perspective on managing and running a business.

Cultivated leadership abilities and team collaboration skills through group projects, presentations, and organizational activities, preparing for effective participation in dynamic work environments.

Gained hands-on experience in real-world business environments during internships, enhancing my ability to implement theoretical knowledge into practice.

Enhanced written and verbal communication abilities, focusing on professional communication, negotiation, and relationship management in both academic and practical settings.

Successfully completed my degree from a NAAC-accredited institution with an 'A' grade, ensuring exposure to a high-quality educational environment adhering to rigorous academic standards.

Balanced diverse academic tasks, internships, and extracurricular activities, honing time management and multitasking capabilities for professional growth.

IT SKILLS

Management

Microsoft Excel

Windows

Microsoft Office (Excel, Word, PowerPoint)

Hospitality

Customer Services

Customer Relationships

Typing

Leadership

Office Management

Databases

Marketing Management

Strategic Planning

Sales

Accounting

Negotiation

Conflict Resolution

Adaptibility

Time Management

Administrative Skills

ADDITIONAL INFORMATION

Permanent Resident/Green Card Holder

Eligible to work in the United States

Reside in Snellville, 30078, Georgia

Willing to relocate upon requirements

Available to work immediately

Holds a valid Driver’s License

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