Customer Service Operations Center

Stanley L. Parker

*** ****** ******* **** ********, South Carolina 29229

Cell phone: 803-***-**** Email: *****.**@*****.***

SUMMARY OF QUALIFICATIONS

●Materials Management Inventory Management Logistics

●Operations Process Improvement Customer Service

●Procurement/Supply Warehousing Team Building

Keen attention to detail, strong customer service, organizational, warehouse management, and communication skills with experience in warehousing, logistics, operations, emergency response and personnel. Extensive experience in developing and following policies and procedures in large organizations. Demonstrated skills in detecting deficiencies and strengths in current operations and consequently devising strategies for improvement.

MILITARY Headquarters, US Army Central Command

EXPERIENCE September 2011 – 2015 Shaw AFB, South Carolina

Executive Level Manager, Operations Center

●Deputy Chief, in Charge of the Current Operations Center.

●Directs, trains and manages the activities of Operations Center personnel.

●Coordinates with Staff Directorates and US Army Central Liaison Officers in the collection of information and the preparation and dissemination of briefings and battle updates during exercises and real world operations.

●Maintain situational awareness in twenty-three countries and managed equipment requirements for all Directorates rotationally deploying in support of operations worldwide.

Headquarters, First Army

November 2008 – June 2011 Fort Gillem, Georgia

Senior Level Manager, G3, Central Tasking

●Manage, control and synchronize operations in the First Army Operation Forward Presence Program in Afghanistan, Iraq and Kuwait.

●Direct daily operational tracking of all First Army Officers, trainers and students deploying to and from overseas in support of the Global War on Terrorism (GWOT).

●Write and publish guidance protocol/orders for managing and supporting operational decisions relative to First Army’s forward presence in theater.

Operation Iraqi Freedom and Enduring Freedom

June 2008 – November 2008 Kuwait/Iraq

Senior Level Manager, US Army Central

●Served as the Deputy First Army Senior Executive Officer to US Army Central Command (USARCENT) deployed for Operation Iraqi Freedom; augmenting Third Army/USARCENT/Coalition Forces Land Component Command (CFLCC), G3 Force Management Division (Forward). Planned, coordinated, synchronized, and executed logistical support to all First Army units during deployment and redeployment in support of Operation Iraqi Freedom.

●Provided logistical assistance and regulatory guidance to First Army Staff and Directorates, First Army Divisions East and West, 16 Mobilization Stations Director of Logistics and US Army Central Staff in support of First Army Training, Readiness, Oversight and Mobilization mission.

Operation Iraqi Freedom and Enduring Freedom

February 2008 – June 2008 Kuwait/Iraq

Operations Manger, First Army,

●Provided life support, logistical requirements, transportation, communication, and leadership for all First Army Soldiers deployed to or training at Camp Buehring, Udairi Range Complex, Kuwait.

●Briefed General Officers, Congressmen, Senators, and Foreign leadership on current operations and unit training

●Wrote and/or updated Memorandum of Agreements, Memorandum of Instruction and other contract documentation for various First Army missions in the Central Command (CENTCOM) area of operation.

First Army Headquarters

January 2007 – February 2008 Ft. Gillem, Georgia

Operations Manager

●Monitored mobilization, training, deployment, and redeployment operations for Army Reserves and Army National Guard units being activated in support of the Global War on Terrorism.

●Assisted in the development of staff orders and collaborated with other Department of Defense Agencies and National Guard Headquarters of 50 states in support of Homeland Defense operations.

●Assimilated and coordinated mobilization training guidance and directives to First Army Commander on matters impacting First Army equities.

US Army Forces Command

March 2002 – September 2006 Ft. McPherson, Georgia

Manager, Advanced Planning

●Planned, coordinated, and monitored the deployment of all FORSCOM forces in response to crisis actions, contingencies, worldwide military peacekeeping operations, and Joint Task Force Exercises.

●Provided expertise in translating operational plans and orders in the Joint Operations Planning and Execution System (JOPES) for deploying units.

●Processed all Forces Command unit movement data (UMD) for over 57,000 Soldiers in support of Operations Iraqi Freedom and Enduring Freedom; validated all sea and air movements to facilitate procurement of strategic lift.

●Served as the HQ, FORCES COMMAND (FORSCOM) Liaison (LNO) to FEMA during Hurricane Rita. Served as the point of contact for requests for military units.

PROFESSIONAL WSP Global Inc. (Emergency Response)

EXPERIENCE May 2022 - Pres (Part-Time) Columbia, SC

Logistics Chief

●Primary position responsible for all mission logistics in the field and Incident Support Base (ISB) within the US and US Territories.

●Oversee daily issue/receipt of equipment and materials.

●Oversee staging area inventory and check-in.

●Prepare and maintain a list of assets and locations.

●Ensure assets are received, coded, and staged at the ISB.

●Responsible for accountability, work order processing and reporting.

●Assist Cost Documentation personnel with accountability of personnel and equipment.

●Assist the Incident Commander as needed.

South Carolina Emergency Management Division

May 2017 - February 2022 Columbia, SC

Logistics Coordinator II

●Managed the Division's logistical operations to ensure the operability of the State's logistics plan.

●Support the State's resource management capability and ensure resource lists and contracts are up to date.

●Coordinate with county government to designate or confirm Points of Distribution (PODs), Logistical Staging Areas (LSA) and Base Camp locations.

●Ensure appropriate procedures are in place to support PODs, LSAs and Base Camp operations.

●Supervise the update of the State's RSOI plan and oversee operations during a disaster.

●Support the State logistics section during training and during response operations, day or night.

●Maintain the SCEMD materiel warehouses and all State emergency inventory. Serves as the supply desk leader in the State Emergency Operations Center during emergencies and disasters as assigned.

South Carolina Emergency Management Division

March 2016 - May 2017 Columbia, SC

Emergency Preparedness Coordinator II

●Coordinator for South Carolina’s Weapons of Mass Destruction (WMD)/terrorism/counter terrorism exercises, schedules and scenarios.

●Coordinated required exercise support to include contracted services.

●Assists in the development, and prepares and tracks the Corrective Action Plans.

●Serves in the State Emergency Operations Center (SEOC) or other locations as required during emergencies, exercises, and training events.

●Coordinates WMD exercises and other emergency management events with specialized team leaders, team members, State Agencies, and county officials. Monitors Homeland Security initiatives/performances and other related grants.

Resource Partners Medical Consultants

September 2007 – January 2008 Charleston, SC

Sales/Medical Consultant

●Provided medical practices, hospitals and other medical groups with Practice Solutions, a software program available to increase patient care, while providing a viable means of additional revenue through medical supplies, pharmaceuticals, injectable medicines, practice software, and operational functions.

Abbott Laboratories

August 1999 – August 2007 Atlanta, Georgia

Pharmaceutical Sales Representative

●Promoted, managed the growth of Pharmaceutical and Nutritional products in Hospitals, private practice and managed care settings.

●Developed and supported territory sales goals in each hospital and office service area for all nutritional products.

●Attained a comprehensive knowledge of all products, clinical studies, protocols and guidelines as well as the ability to deliver the information in a sales environment.

● Conducted new product launches.

● Demonstrated an understanding of the hierarchy of hospital departments such as NICU, Pediatrics, Pharmacies, Purchasing, PICU, Nurseries and Nursing units.

●Worked effectively with Dietitians, Physicians and Nurses.

●Possessed effective administrative skills and the ability to function independently with a high degree of initiative, independence and autonomy.

●Recognized with numerous sales awards and achieved as high as 51% market share.

Kaiser Permanente

August 1996- August 1999 Atlanta, Georgia

Supervisor of Health Care Operations

●Guided and directed the facility Customer Service and Health Information Departments, providing business office analysis, recommendations, process improvements, policies and procedures, job descriptions, patient registration billing and collections, including adherence to budgets.

●Collaborated with the Marketing Department and a partner school to increase membership from the local communities.

●Trained Medical Records Department staff in all areas to maximize customer service quality, efficiency and productivity.

●Assisted in HIPAA and DHR policy education.

●Developed procedures to increase NCQA compliance.

Grady Health Systems

July 1994 – August 1996 Atlanta, Georgia

Guest Services Supervisor

●Responsible for the day-to-day operations of the Guest Services Department including staffing, scheduling, orientation, training and discipline for over 35 employees.

●Assessed all transport requests and daily volume demands for transport services and scheduled and made daily assignments accordingly.

●Managed and evaluated the activities and performance of the Guest Services Coordinators, Lead Associates, Medical Equipment Technicians, Laboratory Technicians, Transporter’s, Representatives and volunteers/AARP.

●Developed and maintained liaisons with other departments in the hospital to coordinate patient transportation and information desk related services.

●Responsible for all staff scheduling, orientation, training, and discipline Develops and maintains liaisons with other departments in the hospital to coordinate patient transportation and information desk related services.

●Responsible for counseling and discipline of employees concerning departmental and hospital procedures or problems affecting performance, productivity, customer service, and Joint Commission compliance.

EDUCATION South Carolina State University

Orangeburg, South Carolina

Bachelor of Science, Marketing, May 1988

MILITARY CONTINUING EDUCATION:

●Hazardous Material Transport Certification (DOT/DOD)

May 2014-June 2014, Shaw Air Force Base, S.C.

●Army Force Management Course

October – November 2004, Fort Belvoir, Virginia

●Human Resource Management Qualification Course

80 hours, May 2004

●FEMA – Federal Emergency Management Administration

Department of Defense, Emergency Preparedness Course

October 2002

●Joint Operations Planning and Execution System (JOPES/GCCS)

June 2002

●Quartermaster (Logistics) Advanced Course

October-November 2001

●Multi-Functional Combat Logistics

April-May 2000

●Quartermaster (Logistics) Course

February – July 1989

SKILLS MS Office (Outlook, Word, Excel, Publisher, PowerPoint, Access)

Typing (55+ wpm) and 10-key

General office equipment (fax, copier, printers, computers)

Global Software Programs specific to the United States Army

South Carolina Emergency Management Palmetto Software

COMMUNITY Coach, Youth baseball, soccer and basketball, School Improvement Council,

INVOLVEMENT Kappa Alpha Psi Fraternity, South Carolina Emergency Management Agency

Contact this candidate