Human Resources Talent Acquisition

Louis R. Sposato Human Resources

*******@*****.*** www.linkedin.com/in/lousposato 407-***-**** Orlando, Florida

Dynamic and analytical professional with 15+ years of experience in Human Resource management across various industries. Proven history of excelling in rapidly changing/expanding corporate environments with successful performance management, organizational planning/design, and compliance skills. Demonstrated talent for workforce analysis, recruitment, operational improvement, and employee relations. Natural leader, trusted advisor, and proponent of the highest standards of accountability, professionalism, and integrity.

Areas of Expertise include:

End-to-End Talent Acquisition

Performance Evaluation

Business/Financial Acumen

CRM & ERP Software

Compliance & Policy Enforcement

Market Forecasting

Support Resources & Strategy

Vendor & Stakeholder Relations

Compensation Planning

Professional Experience

Amazon Orlando, FL 2021 – Present

PXT / Human Resource Manager

Provide strategic and tactical leadership direction, execute people initiatives, provide internal customer support, and drive HR functional excellence and process improvement in a location with up to 6,000 associates. As the HR Manager I am responsible for developing leadership skills while gaining a deep knowledge of the business across Amazon’s growing supply chain network. I am responsible for growth of the business, leading and developing diverse teams, solving problems with creative solutions, and delivering results on behalf of customers. I am charged with developing a team of HR Business Professionals as well as personally progressing to scale into a future, multi-unit leadership role as the company grows. My responsibilities include:

Setting the vision, direction, and culture of the HR team, monitoring real-time service levels and schedule adherence, and holding teams accountable to meet and exceed performance targets.

Collaboration with colleagues in operations and finance to work together with the centralized staffing team for non-exempt hiring strategies, and play a key role in hiring exempt professionals and managers.

Affect continual improvements in business objectives, productivity, and development of HR within the company.

Work together with site and regional leadership teams to harmonize site-specific priorities in alignment with overarching Amazon goals.

Deliver results in a fast-paced environment with a high-volume workload supporting HR functions and operations leadership.

Drive and direct all employee engagement efforts for senior leaders, front line managers, and associates.

Analyze, evaluate, and direct talent management strategies for the site.

Lead projects at site and network level, influence and obtain buy-in from stakeholders, and drive execution and achievement.

Key Accomplishments

Low attrition rate, Increased attendance.

Successful navigation of site GTG reduced site ER risk from High to Medium over 2.5 years

Developed PXT team in customer centricity while decreasing dwelling HMD year to date site average 92.2% PRR%

FIRST WATCH DAYTIME CAFE Bradenton, FL 2018 – 2021

Senior Director of Human Resources

Orchestrated and managed Human Resources operations from the ground up for rapidly growing restaurant company. Collaborated closely with CFO to build sustainable Profit—Loss program, and liaised with external vendors to optimize benefits while reducing costs. Sourced and hired key management and departmental leaders across organization. Selected and built strong Talent Acquisition team, geographically allocating workflow to strategically support varying markets and meet rapidly growing business. Leveraged technology (Artificial Intelligence—Chatbot—and social media platforms) to optimize and streamline recruitment and onboarding operations. Oversaw implementation of compliance practices across all HR department processes including background screening, ATS integration, performance evaluations, and compensation programs. Integrated tech sourcing solutions, procedures, and concierge services to facilitate relocation and penetrate new, developing markets. Collaborated closely with corporate to build internal support infrastructure for off-site staff due to rapid growth and development, while defining policies and procedures necessary for such expansion.

Built function and placed Regional Directors (5) across the country to serve as a generalist in markets while reducing travel costs and serving with “boots on the ground” human resources business partner in the local operating markets.

Key Accomplishments:

Increased restaurant staffing from 91% to 103% within six months of tenure during period of rapid expansion.

Proactively implemented supplementary communication and resource tools (such as AI chatbot) for furloughed workforce secure culture and retention in response to the Covid-19 crisis.

RTI – RUBY TUESDAY Orlando, FL 2015 – 2018

Senior Director of Field Human Resources

Configured and restructured Oracle Fusion Suite utilizing Taleo, streamlining applicant tracking, goals, performance management, compensation, and talent management. Created and oversaw new positions (Specialist and Analytics Manager) to enhance and expand Talent Acquisition and HR support to field operations. Drafted and updated HR policies collaborating closely with Legal, Compensation, and Benefits divisions. Streamlined staff operations supporting Division Vice Presidents and Concept President by personally recruiting Director through to Vice President of Operations. Designed and implemented more efficient data analytics and reporting processes pertaining to HR operations; turnover, exit analysis, engagement, etc. Created and instituted innovative exit interview practices to facilitate a better understanding of business culture and deficiencies. Implemented new campus recruiting program and created toolbox to support hourly staffing.

Key Accomplishments:

Accelerated management staffing rate 30% across 650 Ruby Tuesday and 20 Lime Fresh Mexican Grill restaurant locations within 12 months by implementing user friendly application systems and eliminating hiring sequential steps.

Successfully built Talent Acquisition Department from the ground up for understaffed operations during period of severely reduced revenue.

Promoted to Sr. Director within six months of tenure.

DARDEN RESTAURANTS / RED LOBSTER MANAGEMENT LLC, Orlando, Florida 2008 – 2015

Manager of Talent Acquisition

Oversaw Talent Acquisition Management and Sourcing Specialist teams across full staffing operations for 705 Red Lobster locations—including Canada and US—in addition to managing staffing for 35 Bahama Breeze Restaurants. Selected as Darden Employee Network Officer (Treasurer) for total of four years over tenue. Represented Darden spearheading the launched of new National Society of Minorities in Hospitality (NSMH) chapter at Florida Gulf Coast University. Selected as member of the Hospitality Management School Advisory Board at the University of Southern Mississippi.

Key Accomplishments:

Recipient of 2012 Darden Brilliance Award for recognition of successful partnership with Southeastern HBCU’s in diversity and inclusion recruiting.

Recipient of USM Partner of the Year Award, 2012 for recognition of work as 21st Century Business Partnership Board Member with work on curricula enhancements.

Education & Training

Bachelor of Science – Biology & Physiology

ST. VINCENT COLLEGE Latrobe, Pennsylvania

Coursework toward Master of Science – Biology

CALIFORNIA STATE COLLEGE California, Pennsylvania

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