Customer Service Call Center
Resume:
Heather Neuner
Bloomington, IN *****
***********@*****.***
Dedicated and detail-oriented professional seeking a customer service call center position to leverage strong communication skills and a passion for resolving customer inquiries and enhancing satisfaction.
Work Experience
Customer Service Representative
Topgolf-Indianapolis, IN
March 2021 to February 2023
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Managed dozens of reservations and seating arrangements per night
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis • Utilized SevenRooms and Cloud operating systems
Kitchen Manager
Bayse's Restaurant-Indianapolis, IN
June 2016 to August 2019
• Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
• Managed a team of 6 kitchen staff members, providing training, coaching, and performance evaluations
• Implemented safety protocols and ensured compliance with health regulations to maintain a clean and safe working environment
• Created weekly schedules for kitchen staff based on projected business volume while optimizing labor costs
• Managed vendor relationships, negotiating contracts and ensuring timely delivery of high-quality ingredients at competitive prices
Education
Associate's degree in Business Administration
Ivy Tech Community College - Indianapolis, IN
August 2009 to December 2011
Skills
• Customer service
• Digital Literacy
• Active listening
• Microsoft Office
• Resolving Customer Complaints
• Product Knowledge
• Team Management
• Relationship building
• Conflict management
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