Administrative Support Customer Service

Christine Lugo

*** ***** *** *********

*********.******@*****.***

401-***-**** www.linkedin.com/in/christine-lugo-b02aaa150

**Objective**

Dedicated and experienced with a strong background in gastroenterology, seeking to leverage skills in administrative support, patient communication, and medical documentation to enhance the efficiency and effectiveness of a gastroenterology practice.

**Professional Experience**

**Endoscopy Surgical Coordinator Gastroenterology Practice**

Women and Infants hospital

*04/2008 – Present*

- Provide comprehensive administrative support to all female gastroenterologist group, ensuring efficient operation of the practice.

- Manage patient appointments, including scheduling, reminders, and follow-ups, resulting in a 20% reduction in no-show rates.

- Assist in the preparation and maintenance of electronic health records (EHR), ensuring accurate and up-to-date patient information.

- Handle patient inquiries and concerns through email, phone, and online messaging platforms, delivering high-quality customer service.

**Medical Assistant**

*University Gastroenterology, Providence, RI*

*10/2004 – 04/2008

- Supported the administrative functions of a busy health clinic, specializing in gastroenterology.

- Organized and maintained patient files, both paper and electronic, adhering to HIPAA guidelines.

- Processed insurance claims and managed billing procedures, reducing claim denials.

- Scheduled and confirmed patient appointments, coordinated with multiple healthcare providers.

- Conducted patient pre-screening interviews and collected necessary medical histories.

**Education**

• Borough of Manhattan, community college, New York, NY Graduation Year: 1998

• St Pius V High School Graduation Year: 1990

**Skills**

Bilingual Spanish

- **Medical Administrative Support:** Appointment scheduling, patient communication and, insurance claim processing.

- **Technical Proficiency:** Epic, Cerner, Microsoft & Excel.

- **Communication:** Excellent written and verbal communication skills, patient education, customer service.

- **Organizational Skills:** Attention to detail, multitasking, time management, problem-solving.

**References**

Available upon request.

Contact this candidate