Customer service, medical assistant

MAYLYNN CURRY

Dallas, TX 214-***-**** ************@*****.***

CUSTOMER CARE PROFESSIONAL

Customer-focused professional with experience in the healthcare, pet services, retail and restaurant industries. Adept at developing relationships with clients in a variety of high-stress conditions and from diverse backgrounds. Resourceful in navigating complex and ever-changing environments and maintaining optimal customer experience. Proven track record of working effectively unsupervised and quickly mastering new skills, multitasking and adapting to changing customer needs. Exceptional interpersonal skills coupled with excellent decision- making, time management and communication skills. Devoted to giving every customer a positive and memorable experience.

Customer Service Administrative Tasks Sales Marketing Sales Strategies Merchandising

Complaint Resolution Inventory Management Office Management Food Safety Procedures

Sanitary Regulations Policy Enforcement Supervision Training

Patient Relations Documentation Vital Signs Patient Transfers Mobility Assistance

WORK EXPERIENCE

Baylor Scott & White Medical Center Plano, TX 03/2024 – Current

Patient Care Technician

Assist patients with their everyday needs while in the hospital setting including assisting doctors and nurses with treatments, collecting blood, urine, and stool samples, and delivering them to a lab.

Helped patients get in and out of bed, dress, bathe, eat, and drink

Checked vital signs like temperature, blood pressure, pulse, and respiration, and monitored patients' food and beverage intake.

Stocked medical instruments, procured supplies, and kept patient rooms clean and sanitary.

Helped patients get into wheelchairs and escorted them for exams, procedures, and discharge.

American Pup Culture Carrollton, Texas 05/2022 – Current

Receptionist Manager

Serves as first point of contact for all customers addressing questions and complaints while overseeing all front desk operations.

Route complex phone calls to appropriate staff member for resolution.

Respond to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.

Responsible for front desk staff including scheduling shifts and assigning duties.

Premium Retail Services Corinth, TX 01/2022 - 11/2022

Sales Representative

Served as product expert and advised customers on purchases and promoted additional products.

Consistently achieved monthly sales goals by promoting product benefits and enrolling new clients.

Assisted in product placement and visual merchandising to ensure products were visible, available and capturing attention.

Retained excellent client satisfaction ratings through outstanding service delivery.

Movie Tavern Denton, TX 09/2021 - 06/2022

Food Runner

Responsible for quickly and accurately delivering orders from the kitchen to customers and assisted waitresses in maintaining a clean environment for restaurant patrons throughout the dining experience.

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Maintained communication with Back of House staff to ensure speed and accuracy of customer orders.

Arby's Corinth, TX 05/2021 - 09/2021

Crew Member

Primary duties included: taking customer orders, preparing food made to order, and providing customer service.

Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness.

Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

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