Operations Specialist Travel Agent

Heather Cook

PROFILE

Seeking a growth-oriented career opportunity in a professional setting to increase skills and valuable experience. Strong analytical and technical background as well as the ability to work well with different teams. Possess experience in the implementation of preventive actions for both common and complicated problems with the ability to research information accurately from several sources. EXPERIENCE

Operations Specialist/Product Zone Specialist Apple Inc; Washington, DC - 2021-Present

Operations Specialist and PZ specialist ensuring that products and inventory flow smoothly for the customer. Maintains the availability of products, by completing everyday inventory and counting. Guiding the backstage team to complete everyday and monthly tasks. Researches and completes variances with in Cycle counts, SAP, and general inventory. Building brand loyalty by creating owners of Apple products. Using APPLE steps of service in every interaction demonstrating how Apple can enrich their lives as well as creating business partnerships.

• Completes inventory receiving, returning and trade-ins, and cycle count daily.

• Completes nightly tasks; packing and shipping service used service parts and return to warehouse products.

• Delivers run requests to product zone and genius bar.

• Coordinates maintenance and testing processes for all safety and health systems.

• Executes store ordering, health essentials and store supplies.

• Acknowledges customers promptly and follows Steps of Service

• Communicates proactively with peers about assigned operations tasks

• Promotes understanding and awareness of inventory performance.

• Uses communication and resources to keep operations informed with inventory, process changes, and known issues daily.

• Proactively approaches and engages with customers to understand needs.

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EXPERIENCE CONT.

• Drives sales and Apple Care coverage.

• Provides customized solutions to customers, businesses, and education. Dog Walker/ Pet Sitter Tails of the City

Washington DC - Sept. 2018-Aug. 2021

Pet sitter and dog walker for clients on a daily basis as well as clients whom have gone out of town. Provided care for a variety of animals following any and all specific or special instructions given by clients. Maintained great rapport with these clients

• Communicated with office staff to maintain and organize schedules, keys needed, animal profiles, and other items needed for care.

• Examine and observe animals to detect signs of illness or injury and reported to office staff and clients immediately, taking action if necessary.

• Provide daily reports to each client via web app

• Ensured animal safety at all times.

• Groom animals, including brushing and nail trimming

• Administer any medications or prescribed food as required by vet and client. Head Chef /Sous Chef French Quarter Brasserie

Washington DC

July 2017-Jan 2018

Executive sous chef of the restaurant which seated 185 guests. Prepped and cooked in a casual Louisiana style environment. Dedicated to quality; inspected and tested all food before served. In depth knowledge of food processing and safety.

• Handled multiple tickets while working multiple stations to produce high quality food in a timely manner.

• Created weekly chef specials in line with Louisiana cuisine

• Created and handled restaurant events weekly and monthly.

• Handled weekly inventory and purchased through Sysco Systems.

• Mentored a team to deliver exceptional dishes and an customer experience. EXPERIENCE CONT

Line Cook/Prep cook/Pantry Hen Quarter

Washington DC June 2017-July 2017

Prepared and cooked in a fast-casual southern style environment. Dedicated to quality; inspected and tested all food before being served. In-depth knowledge of food processing and safety while maintaining a clean and safe environment. Prepared and stocked stations prior to service. Adhered to precise instructions of head chef and sous chef.

• Incorporated new recipes and food prep techniques, often training other prep cooks ensuring utmost quality of work

• Maximized time management and multitasking

• Handled numerous tickets while working multiple stations to produce high- quality food.

Associate/Baker Assistant Panera Bread

Silver Spring, MD 2009-2012

Took care of customer complaints, prepared soup, salads, and sandwiches, plated and/or bagged orders for customers dining in or pickup orders. Preformed well under pressure in a fast paced environment.

• Handled catering orders.

• Prepped meats and vegetables as needed for breakfast lunch and dinner on a daily basis.

• Responsible for opening and closing bakery-cafe. Additional locations in Maryland. 2001-2007

Opened several locations in the DC-Metro area. Certified in all areas of business. Trained new and incoming associates and managers. Managed a small group of MIT’s. Received and coordinated catering orders. Prepped call-in orders for lunch and dinner. Baked necessary items as needed for the day. EDUCATION

• Food Handler’s Certificate for the District of Columbia -2018

• Certification in Hotel and Restaurant Management - Norcross, GA 2003

• Certification in Gourmet Cooking and Catering - Norcross, GA 2003 SKILLS

• Manages calendar and schedule for client job requests

• Manages schedule for under 10 employees.

• Extensive customer service skills

• Operations Inventory knowledge

• Administrative and secretarial job duties

• Strong knowledge of Microsoft Office 365 suite, including Excel, Word, Access, and share point.

• Strong knowledge of MacOS and iOS.

• Builds and troubleshoots computers

• Trained and motivated staff including cashiers, line associates, incoming managers, operations specialists.

• Trained new staff to focus on delivering a quality customer experience.

• Commended foe strong and dedicated work ethic, and fast paced learning skills

• Works well as a team member or independently, met or exceeded all performance goals to date.

• Promptly answered telephone calls and reflected professional corporate image. 21 GRACE AVE. HANOVER,PA. 240-***-****.

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