Social Responsibility Senior-Level

Paul F. Wasser

** ****** **** ****, ***** Sinai NY 11766 Phone: 631-***-**** Email: *****@*****.***

Professional Summary

C-Level Executive with extremely strong administrative, operational, and management skills. With an intense work ethic, an excellent ability to multitask; superb visual skills; high level EQ, and superior ability to manage and interact with all pertinent personnel and executive leaders for complete and collaborative success. Ability to closely adhere to the mission, vision, and values of the organization while promoting growth, social responsibility, and team concepts to produce desired results in alignment with the organizational goals.

Professional Experience

Healthcare Operations & Advisory Services of New York April 2024 - Present

President and CEO

Works throughout broad healthcare sectors including, Acute Care, Sub-acute/Rehab/LTC, and with In/Out-Patient Medical and Therapy Practices to create and deploy strategic and operational planning following a full consultation, analysis, and status report of the healthcare entity.

Responsibilities

Works within Patient Financial Services and all levels of revenue cycle including denials management, write-off prevention, and billing and collections improvement.

Identifies process breakdowns in billing, collections, and cash posting processes, and implements innovative solutions.

Discovered population of aged accounts that needed resolution which improved A/R.

Implemented payer escalation processes expediting payments.

Trained representatives in process management resulting in lag reduction, and an increase in productivity and revenue streams.

Managed activities and project personnel to ensure project progress was on schedule and within prescribed budget.

Reviewed status reports prepared by project personnel and modified schedules/plans as required.

Prepared project reports for management, clients, and others.

Consulted with clients to determine their needs and priorities.

Assisted in Medicare, Medicaid, Managed Care, HMO’s, PPO’s, Workers Compensation and BC/BS insurance processes.

Engaged CFOs within the Health System and Leadership staff to increase cash flow.

Led operations and strategic directions with full responsibility for bottom-line factors, including long range planning. Financial Analysis, P & L Management Client Relations and Monthly Collection Goals.

Selected and hired exceptional staff. Provided comprehensive professional development and succession planning in order to obtain operational goals.

St. Johnland Assisted Living, Inc. February 2022 - April 2024

Administrator/Executive Director

Ensured all operations throughout the community were carried out efficiently and effectively and that all departments operated under the guidance and auspices of the Department of Health regulations with high quality services and programs implemented with resident centric philosophies.

Responsibilities/Achievements

Opened new Assisted Living program as Administrator/Executive Director of record, under the guidelines of the New York State Department of Health.

Established all necessary departments and hired 65 employees to appropriately staff community.

Collaborated with CFO on establishing budget of $10,000,000 and developed capital expense budget in collaboration with CFO

Initiated resident occupancy from 0-97% in 16 months.

Achieved maximum Medicaid revenue stream through high resident occupancy and diligent billing practices.

Established resident centric culture and implemented high level customer service practices.

Developed and implemented all policies and procedures in alignment with DOH regulations and requirements.

Achieved strong employee and resident satisfaction surveys.

Attained positive Department of Health surveys with strong compliance to regulatory requirements.

Established and implemented quality control practices and held quarterly QAPI meetings with all departments.

Created risk management protocols and procedures.

Collaborated with the board of directors on strategic planning and the implementation of goals and objectives.

Served as ex-officio member of the board of directors and attended all board meetings.

Delivered presentations and in-services on various topics pertinent to industry issues.

Healthcare Operations & Advisory Services of New York June 2020 - February 2022

President and CEO

Works throughout broad healthcare sectors including, Acute Care, Sub-acute/Rehab/LTC, and with In/Out-Patient Medical and Therapy Practices to create and deploy strategic and operational planning following a full consultation, analysis, and status report of the healthcare entity.

Responsibilities/Achievements

Provided quality assurance and healthcare reviews to ensure accurate and efficient care

Produced reports on status of healthcare processes and provided advice on areas for enhancement and optimization

Coordinated between providers, insurers and clients to facilitate care

Managed and organized company healthcare employees, delegated and assigned tasks

Assessed healthcare requirements, developed and implemented plans for enhancing healthcare processes

Analyzed company data on healthcare and employee information, made budget projections

Coordinated interdepartmentally with business and tech to facilitate and optimize care provisions

Reviewed and analyzed company healthcare procedures and workflow, identified areas for optimization

Produced annual status reports documenting workflow synthesis

Dominican Village Senior Care August 2015 - June 2020

President and CEO

In conjunction with the Dominican Village Board of Directors and the Dominican Sisters, was responsible for providing strategic and operational leadership for Dominican Village and the management team to establish long range goals, strategies, plans, and policies. Role model for all staff in support of the organization’s mission, vision and values following ethical business practices and maintaining confidentiality in the leadership position.

Responsibilities/Achievements

Oversaw all daily operations and provided Operational support and direction to the following departments: Wellness; Environmental Services; Transportation; Activities/Recreation; Community Relations & Development; Food Service; Finance; Human Resources; Religious Assistance; Medical Suite Physician Services; Administration.

Developed and maintained strong culture of hospitality and service.

Oversite and management of 203 employees and 266 residents.

Delivered town hall meetings and presentations to all staff and board membership.

Capital Expense development and management.

Increased revenue by 35% and resident occupancy by 36% in five years.

Managed a $15,000,000 Budget.

Planned, developed, organized, implemented, directed, and evaluated the organization’s fiscal function in a non-profit setting.

Presented timely and accurate analysis of budgets, financial reports, and financial trends to the Board of Directors in a timely fashion and improved overall budgeting process in collaboration with CFO.

Worked closely with the CFO to optimize handling of Bank/Deposit relationships to develop a reliable cash flow projection process and practiced fiscally sound procedures in all contractual agreements for the organization.

Developed the organization’s plans and programs and evaluated and advised on the impact of short- and long-range planning with specific attention to developing strategies to maintain and increase census.

Kept current with all regulatory changes in the industry assisting with quality assurance efforts to promote excellence in the services provided to residents.

Enhanced, developed, implemented, and enforced policies and procedures to improve operations and effectiveness of the organization.

Formulated risk management committees to ensure resident safety and wellbeing.

Served as ex-officio member of the Board of Directors. Attended all Board and necessary committee meetings.

Maintained continuous oversight of all upper and middle management and supervisory staff and fostered positive change to improve management processes and systems with team collaboration.

Encouraged career growth and development for all staff, including a culture of team building with trust, honesty, and open communication/transparency.

Somerset Gardens Senior Living January 2011 – August 2015

Administrator/Executive Director

Responsibilities/Achievements

Financial management of over $13,000,000 in Revenue.

Oversaw all daily operations and provided Operational support and direction to the following departments: Wellness; Environmental Services; Transportation; Activities/Recreation; Community Relations; Food Service; Finance; Human Resources; Medical Suite Physician Services; Administration.

Oversight of ten department directors and 110 employees.

Developed positive team culture throughout the facility evidenced by strong satisfaction surveys among residents and employees.

Maintained great relationships with union representatives and union members.

Monitored the care of 145-160 residents and contributed to all healthcare decisions.

Established and initiated higher level standards throughout staff and facility structures.

Established policies and procedures consistent with the department of health guidelines and the mission, vision, and values of the company.

Delivered presentations to staff and senior leadership.

Received department of health full inspection surveys and maintained compliance in all departments as per the New York State regulations.

Implemented monthly educational in-service requirements for all department directors.

Established and initiated continuous quality improvement (CQI) programs for all departments and department directors.

Maintain and monitor Quality Assurance throughout the facility.

Continuously contribute to strategic plans by collaborating with corporate team on a regular basis and instituting changes where necessary within processes.

Worked with our marketing and public relations staff to build a substantial referral base within surrounding communities as well as contributed to weekly outreach with business and residential affiliates.

Addressed all employee and resident/resident family concerns with an open-door policy.

Attended monthly resident and food council meetings to encourage disclosure and/or transparency between the staff and the residents, with the intent to address any/all concerns and to establish cumulative resident satisfaction.

Established support groups for the families of the memory impaired residents.

Established memorial service programs for those families and residents who have lost a loved one or friend in our assisted living community.

Established multiple resident therapeutic groups to address the various needs of the residents.

Orthopedics Assoc. of Manhasset February 2009 – January 2011

Associate Director of Rehabilitation

Responsibilities/Achievements

Managed all finances of the rehabilitation entity.

Monitored and analyzed various forms of data, charts, and scales related to business metrics.

Managed clinical and non-clinical personnel to establish fluid operations throughout company.

Communicated effectively to physicians and all related personnel for full interdisciplinary patient approach toward treatment.

Professionally and compassionately addressed all patient and patient family issues that arose.

Established and initiated joint replacement classes for pre-surgical patient education.

Performed marketing and networking patient care services throughout the residential and professional community.

Promoted growth by acquiring strong medical referral base in addition to instituting and managing in-service programs to promote quality and cutting-edge customer service initiatives.

Maintained quality assurance and regulatory policies at all levels.

Instituted weekly staff meetings with a detailed agenda; and open discussion was encouraged as well.

St. Johnland Nursing Center February 1996 – February 2009

Rehabilitation Therapist & Clinical Instructor

Responsibilities/Achievements

Supervised and instructed rehabilitative nursing staff to achieve interdisciplinary and effective patient care management.

In-serviced all medical and therapy personnel on patient care techniques and care services.

Trained licensed/certified RN’s, LPN’s, and CNA’s in therapeutic techniques and approaches.

Clinical Instructor for student therapy personnel.

Performed daily rounds with medical director, physician personnel, and therapy staff.

Maintained quality assurance practices regularly.

Participated in continuous quality improvement for goals of best practice.

Conducted treatments for all patient populations including Geriatric and TBI.

Brunswick Hospital Physical Medicine & Rehabilitation May 1994 - February 1996

Associate Director of Rehabilitation Services

Responsibilities/Achievements

Directed 58 staff within in/out-patient operations.

Managed a budget of $60 Million with Profit and Loss oversite

Directed all quality assurance initiatives.

Maintained in-service programming and continuing education for clinical and support staff.

Created hip and knee replacement education programs for pre-surgical patients.

Responsible for scheduling Therapist-Patient treatments.

Opened Out-Patient Rehabilitation Program.

Arranged home care services following in-patient stays.

Education

Dowling College

MBA Health Care Management

St. Joseph’s College

B.S. Health Administration

New York College of Health Professions

Associates in Occupational Studies

Suffolk Community College

Associates in Applied Science in Physical Therapy

Associations

GPLI (Gerontology Professionals of Long Island)

HEC (Healthcare Executive Club)

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