Receptionist

PROFESSIONAL SUMMARY

Office professional with over 15 years of ability in administrative support and office management, adept at utilizing skills in Microsoft Office, customer service, and problem-solving to enhance organizational efficiency. Known for developing innovative solutions that streamline processes and improve communication, fostering a collaborative environment. Aspires to leverage experience and skills in a dynamic organization to drive operational success and growth.

SKILLS

Bilingual-English/Spanish

Type 35 wpm

Medical Billing and Coding (Beginner)

Customer and Personal Service

Critical Thinking/Listening

Time Management

Judgment and Decision Making

Problem Solving

Negotiation/Persuasion

Administrative Support

Equipment Maintenance

Microsoft Word, Excel, PowerPoint, Outlook

EXPERIENCE

SELF EMPLOYED

Childcare Provider East Newark, NJ February 2015 - August 2021

Ensued safety and cleanliness in child’s play environment, enhancing wellbeing.

Prepared balanced meals, fostering healthy eating habits.

Communicated with parents on child’s progress, ensuring transparency.

Organized playdates, improving social skills and community ties.

Developed creative activities, boosting cognitive and emotional growth.

Established routine assessments and growth benchmarks; improved development by streamlining interactive learning methods.

ESSEX COUNTY COLLEGE-GATEWAY TO COLLEGE

Office Assistant Newark, NJ January 2009 - April 2014

Perform administrative aid to Coordinator of Gateway to College and Dean of Student Success.

Use computers for various applications, such as database management or word processing.

Boosts Essex County College's reputation by exploring ways to add value to its academia and managing new requests efficiently.

Create, keep, and enter information into Banner Services database.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or keeping documents, such as attendance records, correspondence, or other material.

Greet visitors or callers and oversee their inquiries or direct them to the proper person accordingly.

Schedule and confirm appointments for clients, customers, or supervisors.

Make copies of correspondence or other printed materials.

Updates students with knowledge of school by taking part in educational opportunities.

Inform students of their academic careers/ high school diploma.

Coordinate and arrange conferences, meetings, travel reservations, or extraordinary events, such as luncheons or graduation ceremonies.

ESSEX COUNTY COLLEGE-TALENT SEARCH

Secretary Newark, NJ July 2005 - August 2007

Confer with staff members to discuss issues, coordinate activities, or resolve problems.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Maintain scheduling and event calendars.

Locate and attach right files to incoming correspondence requiring replies.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Arrange conference, meeting, or travel reservations for office personnel.

Supervise/train and help staff with computer usage.

Prepare conference or event materials, such as flyers.

NEWARK PRE-SCHOOL COUNCIL

Teacher Assistant Newark, NJ September 2000 - August 2002

Establish and enforce rules for behavior, and procedures for keeping order.

Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips.

Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

Read books to entire classes or to small groups.

Assimilate arriving children to the school environment by greeting them, helping them remove outerwear.

Serve meals and snacks following nutritional guidelines.

Prepare materials and classrooms for class activities.

Arrange indoors and outdoors space to ease creative play, motor-skill activities, and safety.

Perform administrative duties such as hall and cafeteria monitoring.

Attend professional meetings, educational conferences, and teacher training workshops to support and improve professional competence.

Organize and label materials, and display students' work.

EDUCATION

ASSOCIATE OF APPLIED SCIENCE: Paralegal Studies

Essex County College

Newark, NJ 2020

CERTIFICATE: Medical Billing and Coding

Healthcare Training Institute

Union, NJ 2015

Anatomy and Physiology

Medical & Insurance Terminology

Medisoft

CPT Coding/ Medical Coding ICD 9 & 10

Medical Insurance Principles

Medical Administration

HCFA

CERTIFICATE: Office Support Specialist

Essex County College

Newark, NJ 2004

Responsible for administrative duties in office environments

Greeting visitors, answering client questions

Managing office space and organization

Maintaining office equipment, ordering supplies, and preparing budgets

Typing, data entry, filing, phone and front desk reception, bookkeeping, and processing forms

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