Customer Service Plant Manager

Aaron Reid

**** ***** **** ** ********, TX • 314-***-**** • ************@*****.***.

Resume Summary

Passionate, result-driven Production Manager with over 9 years of implementing lean manufacturing principles, improving production processes, and improving overall efficiency. I am skilled in managing teams, developing training programs, negotiating union contracts and favorable contracts with suppliers to reduce costs and increase profit margins. I am also an expert at optimizing safety programs, production schedules, and quality control measures to drive significant reductions in workplace accidents, defects, and overtime costs.

Work Experience

Owner/ Operator

UniUni Driver; Houston, TX August 2023- Present

Manage team of 12 delivery drivers.

Oversee sorting and distribution of packages.

Optimize delivery routes for quicker and efficient delivery.

Manage payroll and customer support.

Production Manager April 2020- May 2023

Pepsico (PBNA); St. Louis, MO

Implemented lean manufacturing principles that resulted in a 74% safety incident reduction, a 38% reduction in labor costs and a 33% increase in production output.

Secured a $75,000 award for the plant by achieving the highest production output on the Can line in North America in a nationwide company competition.

Changed the union/management culture by developing and implementing training programs for Production Staff, leading to a 35% decrease in operator errors and an improvement in product quality by 22%.

Managed annual production development budget of $1.7 million, while also coordinating between 4 departments to ensure punctual delivery of quality product.

Negotiated Union/ Management Contract resulting in minimal labor increase and satisfactory acceptance of all parties.

Production Supervisor May 2015- April 2020

General Motors Assembly Plant; Wentzville, MO

Achieved record-breaking throughput in the body shop and trim, exceeding daily production goals.

Managed multiple teams with 120 employees, achieving a 95% throughput rate and a 12% increase in production output.

Ensured vehicles were built safely, efficiently, and within takt time, adhering to Wentzville GMS standards.

Completed Level 4 and Level 5 BPD boards daily, logging scrapped parts and safety occurrences.

Trained, coached, and developed new Group Leaders and assembly line operators.

Enforced standardized work and Wentzville WPO standards to prevent defects and safety issues.

Assisted the management team with continuous improvement changes.

Created and adjusted weekly and overtime schedules based on seniority.

Owner May 2010- May 2015

True Commission Protection Agency, LLC.; St. Louis, Mo

Provided protective and investigative services, including corporate security, personal protection, venue security, background checks, and private investigation.

Managed 22 employees under four interstate contracts.

Managed payroll and customer support.

Skills:

Lean manufacturing principles

5S

Production management

P&L management

Cost reduction and budgeting

Strategic operation management

Customer Service

Project management

Continuous Improvement management

Health and Safety management

Quality management

Training program development and implementation

Performance monitoring

Employee coaching and development

Production planning

Microsoft Office

Kronos

Intelex

GPMC

Education:

ITT Technical Institute of Technology January 2013- December 2013

Electrical Engineering No Degree

Mount Vernon High School 1998-2002

Mt. Vernon, NY Diploma

U.S. Army April 2004- April 2010

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