Customer Service Office Manager

************@*****.*** phone: 929-***-**** Queens New York

ABOUT ME

Administrator with experience in the area of Management and Customer Service, with a focus on planning, organization, direct and indirect attention. Service-oriented. Performance in financial companies, services, Transcourier in B2C, B2B and E-commerce. WORK EXPERIENCE

Brightstar Corp. Chile 2023

Customer Service Coordinator in logistics.

• Assigning daily tasks to staff

• Verifying minutes to follow up on pending cases or new clients

• Achieving 100% compliance with assignments with the technological tools available for the consequences of this objective.

• Complying with the rules and objectives of the cases. Among other functions... Transport CargoEx Transcourier Limitada. Chile 2017 Administrative Executive Customer Service

• Administrative functions of the customer service department.

• Daily monitoring of air or land cargo with agents. –

• Responding to customer requests by phone and email.

• Daily reports of cash receipts, payment collection and bank reconciliation SHIPNET - Venezuela

Office Manager

• Responsible for the operation of branches, payment of taxes, cash balances and other means of payment.

• Support to the staff in charge.

• Sending packages with FEDEX, DHL and other couriers.

• Personal and telephone customer service in relation to the requested requirements LOPEZ ANGLE EXCHANGE HOUSE - Venezuela

Office Manager

• Responsible for the operation of the agency.

• Personnel available in the areas of Customer Service, cashier, case analysts.

• Delivery of valuables (cash or checks) to the security company for transfer to the main vault.

• Bank reconciliation of income and expenses.

SKILLS

• Leadership

• Assertive communication

• Problem resolution

• Teamwork

EDUCATION

• Administration Tech. C.U.F.T Caracas-Venezuela

• Diplomat in SAP WN Warehouse Management

• Diplomat in SAP MM Logistics and Materials

• Management.

IDIOMA

• Spanish – native language

• English – Basic in studies

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