Administrative Assistant Customer Service
Resume:
Jennifer Barry
Pen Argyl, PA *****
*********@*****.***
Versatile professional with extensive experience in medical office management, bookkeeping and customer service. Proficient in Quickbooks, epic, microsoft office and other software applications. Strong organizational skills and proven ability to multitask efficiently
Work Experience
Bookkeeper/Administrative Assistant
CVA Plumbing / Heating / AC Inc. - Stroudsburg, PA July 2022 to Present
● Managed phone communications and developed company website for enhanced business presence
● Proficiently utilized Quickbooks for accurate invoicing, estimate creation, creating new vendor and customer profiles
● Accounts payable
● Accounts receivable
● Bank reconciliation
● Matching monthly statements with invoices and po’s to ensure they were correct Waitress
Broadway Pub - Bangor, PA
June 2021 to February 2022
● Taking customer orders
● Delivering food
● Handling cash/credit card transactions
● Answering phones.
Patient Services Representative
Lehigh Valley Physician Group - Allentown, PA
March 2020 to September 2020
● Completed three weeks of extensive training on Epic electronic medical records system.
● Coordinated patient scheduling and benefits verification to ensure efficient clinic operations
● Assigned workques to follow up with patients who no showed or cancelled their appointments Assistant Development Associate
GenEvents - Pen Argyl, PA
December 2018 to November 2019
● Responsible for the day to day administrative and fundraising functions for the Chief Development Officer
● Provided fundraising assistance to nonprofit organizations.
● Scheduled conference calls, initiating calendar invites and managing calendars
● Created customized agreements as appropriate for varying organizations.
● Created excel spreadsheets for CRM database, participating organizations, and biweekly timesheets.
● Managed client payments for organizations initial entry fee, sponsorships, and slots over in what was included in the initial contract
Medical Receptionist
Eyvazzadeh and Reilly Colon and Rectal Center - Bethlehem, PA August 2014 to December 2018
● Maintaining medical records
● Processing patient copays and bills
● Demonstrated proficiency in taking patient medical histories and vital signs.
● Assisted Doctors with patient care; including triage and anoscopes
● Proficient with EMR as well as registering surgeries with FACS
● Responsible for the day to day organization and scheduling efficiency of a busy specialty medical practice
● Noted for efficient handling of administrative duties which included answering phone, scheduling appointments,
Hostess, Bartender, Waitress
Detzi's Tavern - Wind Gap, PA
1995 to 2015
● Held multiple roles at popular local restaurant, focusing on high level customer service
● Responsibilities included food and beverage service, cash and register management, event planning and catering for large groups.
Certified Podiatric Medical Assistant
Fallon Kline Foot and Ankle Center - Bethlehem, PA April 2011 to August 2014
● Responsible for providing administrative, medical and client care
● Assisted physicians with surgeries, treatments, providing high level patient care in a busy specialty medical practice
● Front desk management including answering phones, scheduling appointments, supply ordering, billing and dispensing durable medical equipment.
● Liaised with insurance companies, verified benefits and preauthorized MRIs.
● Handled patient treatments including laser for nail fungus, scanning to custom fit orthotics and routine foot care
● Assisted with ultrasound guided injections
● Ensured proper equipment setup and sanitary protocols of treatment rooms Medical Assistant
Palmer Family Practice - Palmer, PA
August 2006 to March 2007
● Key responsibilities included front desk functions, routine patient care including patient vital signs, routine injections, nebulizer treatments and EKG exams.
Education
Associates Degree in Accounting
Northampton Community college
Bethlehem PA
2024- Projected graduation date in 2026
Associates Degree in Medical Assistant
Lincoln Tech, Allentown PA
2007
Skills
● Quickbooks desktop and online
● Booking
● Account payable/receivable
● Bank reconciliation
● Patient scheduling
● EMR systems
● Microsoft office suite
● Insurance Verification
● Medical Receptionist
● Triage
● Fundraising
● Anatomy Knowledge
● Epic
● Data Entry
● Patient Care
● Medical records
● HIPAA
● Clerical experience
● Medical office management
● Records management
● Vital signs
● Customer service
● Cash handling
● Office management
● Cash register
● Bartending
Assessments
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work motivation — Proficient
June 2020
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Conscientiousness — Proficient
February 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Medical terminology — Proficient
January 2022
Understanding and using medical terminology
Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
Basic computer skills — Proficient
February 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Delivery driver — Proficient
February 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Food service fit: Crew member — Proficient
February 2023
Measures the traits that are important for successful food service crew members Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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