Client Service International Trade

Samantha Guevara

**** ****** **** ****

Royse City, Texas 75189

214-***-****, *****************@*****.***

EXPERIENCE

Capital Institutional Services Dallas, Texas

Trade Analyst June 2015 -Present

●Ensured all functions and procedures are performed in a timely in accordance with compliance

●Responsible for new account opening and documentation

●Facilitate corporate action processing and settlement by providing clients with documentation on mergers, stock splits, acquisitions, ect.

●Managing risk and daily market deadlines

●Balancing house accounts and client accounts to identify errors

●Domestic and international trade settlement for equity trades and resolving client settlement issues

●Resolving trade breaks and fails to prevent buy-ins

●Create new procedures to streamline dividend payment processes

JP MORGAN Dallas, Texas

Senior Trade Analyst June 2008 - August 2014

●Provides superior client service to blue print clients by being the single point of contact for trade and asset service

●Analyst responsible for researching, reporting and resolving global and domestic breaks within agreed timelines

●Liaison between various different settlements, accounting & client service teams to rectify discrepancies of bonds, equities, memo postings, SPO's, UST, repo agreements, collateral movement, and cash

●Supplies information to investment managers on corporate action events, including mergers and acquisitions, stock splits, rights offerings and spin offs

●Communicates open receivables and outstanding trade positions to client following settlement

●Generate and distribute daily ad hoc fail reports for clients; reports include trade status, holdings, balances, cash, and trade history of their asset portfolios

●Manage cash movements during TBA cycles according to client directive and perform mandated callbacks (UCC4A)

●Investigated failing trades and asset breaks on foreign and domestic custody operating systems.

●Trained overseas counterparts on trade processing procedures

●Create new procedures to streamline processes

●Received multiple positive evaluations from clients

●Earned recognition from managers for strong performance

●Initiates changes to business processes that increased profitability

●Team player- builds strong relationships with coworkers

Resource One Credit Union Garland, Texas

Member Service Specialist November 2006 - March 2008

●Acted as Personal Banker and Teller

●Demonstrated in depth knowledge of IRA’s, CD’s, Personal Accounts, and Money Market Accounts

●Assessed members financial goals and offered the correct product to suit their needs

●Worked on eliminating fraud by ensuring all identification was valid

●Passed audits by ensuring all required information was documented

●Assisted members in completing loan documents

●Brought in new clients, increasing sales and profitability

●Participated in cross-functional teams with representatives from different departments

●Proactively identified and addressed problems in business processes

●Worked long hours as required to meet business needs

Woodforest National Bank Garland, Texas

Teller/ Personal Banker February 2005 - November 2006

●Created Training manual for Branch employees

●Trained all employees on new procedures, products, and regulations

●Balanced cash sheets daily

●Opened new accounts, IRA’S, CD’s, and personal accounts

●Acted as a point of contact for new customers

●Successfully completed responsibilities with limited supervision

EDUCATION

●Series 7 & Series 63 licenses

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