Service Coordinator Case Manager
Resume:
Angel Rodriguez
Quincy, MA *****
*****************@*****.***
Work Experience.
Housing Stabilization Case Manager
Quincy Community Action Program. Quincy, MA
Sep-2024, Present
Conducts housing stabilization activities to ensure tenancy preservation for families who have transitioned out of CCA-supported family shelter sites into permanent housing across Massachusetts, including monthly check-ins with families and ... Resident Service Coordinator
Beacon Communities Boston, MA
Dec-2023 to July-2024
To establish onsite wellness programs and events based on the needs and interest of residents. Programming examples include having celebrations that build community, inviting speakers on health topics such as nutrition and smoking cessation, or coordinating an ESL class. Resident Service Coordinator
Trinity Management Boston, MA
Dec-2023 to August-2023
RSC works as a team alongside the resident services and property management staff to help residents thrive in their homes. Connecting our residents to services is a primary duty of the RSC support, financial assistance, counseling, access to public benefits and food assistance. To establish onsite wellness programs and events based on the needs and interest of residents. Programming examples include having celebrations that build community, inviting speakers on health topics such as nutrition and smoking cessation, or coordinating an ESL class.
Stabilization Specialist
Pine Street Inn - Boston, MA
Dec-2020 Dec-2023
Stabilization Specialist will utilize progressive engagement; least amount of support needed to be successful. A key component of the work with guests is successfully connecting individuals to assets, which increase income and mainstream benefits, and supports which increases stability while in housing. The incumbent may need to accompany guests to apartment showings and lease signings in the community
Housing Coordinator.
Metro Housing Boston. Boston, MA Jan
2020 to Dec 2020.
Meeting with clients to assess needs and develop plans to address them, such as developing a budget or connecting them with community resources
Ensuring that residents are aware of their rights as tenants or homeowners, such as providing information about landlord/tenant laws and regulations Maintaining records such as resident files, applications, leases, contracts, and other legal documents Coordinating repairs and maintenance services for apartments or homes owned by the organization supervising the day-to-day operations of the apartment complex or neighborhood, such as monitoring residents’ behavior and responding to complaints
Coordinating housing assistance and services for low-income families and individuals, including setting up interviews with potential property owners and helping applicants find housing that meets their needs Coordinating with property owners to ensure that they meet their legal obligations to provide safe and habitable housing to tenants
Assisting in the eviction process by serving as an intermediary between property owners and tenants when disputes arise over rent payments or lease terms Manage the day-to-day administrative responsibilities of a housing program or department, such as scheduling maintenance appointments or overseeing staff members Reentry/ Treatment Coordinator
Casa Esperanza, Inc. - Boston, MA
October 2017 to Dec 2019
Provides one-on-one and group instruction in adult re-entry program areas; assists clients with self-help, job readiness and social skills; assists clients in extra-curricular activities; supervises clients in class setting as directed by manager; ageists clients in using computers; models appropriate behavior for clients, maintains site morale to motivate clients; reinforces appropriate behavior modifications for clients; adapts materials and equipment to meet specific needs and learning styles of the client; evaluates client progress on work assignments and shares with manager; develops and uses predetermined daily and weekly lesson/work plans and follow-through with treatment plans. Information Specialist
Health Resources in Action - Boston, MA
August 2016 to April 2018
Provide information about health and human services to individuals and organizations through telephone contact. Assess client needs, identify appropriate resources, and provide all necessary information to the client's needs, work closely with community resources to better assist the callers. Use metric system to track progress of incoming calls. Education;
Associate in Psychology
Cambridge College — Charlestown, MA
September 2018 to Present
Skills
• Customer service Interviewing
• Customer service training
• Bilingual
• Training
• Case management
• Fork 1ift
• Construction Laborer Factory
• General Laborer
• Roofing
• General Labor warehouse Associate Landscaping
• Assembly Line CSR
• Call Center
• Customer Support
• customer Care
Military Service
Branch: Civil Air Patrol
Service Country: United States
Rank: Airman 1st Class
June 1984 to June 1986
Certifications and Licenses
Driver' s license
Assessments
Construction Safety — Proficient
September 2019
Using safe practices while on a construction site. Full ; https://share.indeedassessments.com/share assignment/jm4i11ra64swj85x Mechanical Skills: Aptitude — Highly Proficient
September 2019
Understanding and applying mechanical concepts and processes . Full results : https://share . indeedassessmcnts . com/share assignment/cmdav-34pn—j uaox
Customer Service — Proficient September
2019
Identifying and resolving comrnon customer issues. Full results:
https : / / share . indeedassessments . com/ share to_profi1e/6b6611c035cdb6415bdOa82faa2191c4eed53dc074545cb7 Forklift Safety — Proficient
August 2019
Best practices and safety hazards in forklift operation. Full results: https ; / / share . indeedassessments . com/share_to_profil e/ b784a88c4183c72c883f555553678384eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information
SKILLS
Bilingual, Fluent in English and Spanish. Computer skills, Motivational Interviewing training,
I nf o 1 on and Referral specialist, customer service Training. Case Management. Lyft, and
Uber Driver, Construction Laborer, Forklift driver,
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