Scrum Master Product Owner
Resume:
Michael
Kasun
SCRUM MASTER/LEAD/COACH
Education
Virginia Polytechnic Institute & State University
Blacksburg, VA
Double Major - Accounting & Finance
Agile Transformations
Strong team player
Staff Training & Coaching
Excellent written and verbal communicator
Positive attitude, courteous, and respectful
Business analytics
Process improvement
Quality Assurance
Power-Up Competencies
*******.*****@*****.***
Linkedin -
https://www.linkedin.com/in/
michael-kasun-9b5a2b22/
Contact Info
About Me
My personal goal is help people create an environment and point of view that enables them to meet challenges head on and succeed in any goals they set. Growing individual teams into self organizing power houses is my passion. I am an Information Technology leader/servant leader with over 20 years of experience managing and participating with software development teams. Areas of expertise include Agile adoption & practices, program/project management, IT service management, business analytics, process engineering/improvement, system design, software implementation, staff development, and customer service. 10 years of coding experience. 10 years of Agile experience as Scrum Master, Product Owner, Agile Coach, and Business Analyst.
Certified Scrum Professional – Scrum Master (CSP-SM) Certified Scrum Professional – Product Owner (CSP-PO) Certified Scrum Master (CSM)
Certified Product Owner (CSPO)
PMI – Agile Certified Practitioner (PMI-ACP)
Project Management Professional (PMP)
Certified ITIL v3 Expert in IT Service Management
AWS Cloud Practitioner
Professional Certifications
Michael Kasun
SCRUM MASTER/LEAD/COACH
Career Progression & Accomplishments
THE COLLEGE BOARD 1/2018- 3/2021
Senior Scrum Master / Senior Director – Supply Chain Management IT Increased the on-time fulfillment rate to vendors from 85.55% to 99.61% after transitioning this function from a team of contractors.
Managed the transition of the software base from Oracle Cloud (SaaS & PaaS) to AWS services. Served as Scrum Master for two teams of 7 and 9 individuals. Introduced a new Product Owner to agile concepts and practices and guided them though the Groomed the development teams to embrace agile practices and focus on reliable delivery of high quality functionality in accordance with sprint commitments. Trained the development teams to properly use relative estimation leading to increasing velocity. Resolved Impediments and established necessary relationships with vendors and internal staff to facilitate a strong understanding of the complexities of the supply chain function within College Board.
Conducted regularly scheduled sprint planning sessions, daily standups, sprint reviews, sprint retrospectives, and product backlog grooming sessions. Responsible for modernization and maintenance of The College Board’s IT infrastructure related to the physical fulfillment of test materials to thousands of schools across the US administering the SAT, PSAT, and other College Board administered tests.
transition from a command and control approach into a collaborative agile approach with emphasis on giving the development team the freedom to implement the PO’s vision in the way they thought most efficient and trusting them to accept the responsibility and to deliver upon their commitments. ACCENTURE FEDERAL SERVICES 11/2011 - 1/2018
Instructed the Product owner on the creation of effective epics and user stories. Introduced sprint burndown and release burn up charts to the organization. Maintained complete transparency leading to a high degree of trust throughout the project team.
Trained the development teams to properly estimate user stories leading to reliable commitments.
Resolved Impediments and leveraged available capacity to maximize the output of my development team and support other teams needing help to achieve their commitments. Conducted regularly scheduled sprint planning sessions, daily standups, sprint reviews, sprint retrospectives, and product backlog grooming sessions. Product owner for the development of a call center specific dashboards and scorecards. Identify KPIs and supporting metrics strategy for all functional areas within the USPS Call Centers in order to support continual service improvement across the operational environment. Maintained groomed product backlog.
Leverage ITIL best practices for implementing proper measurement of selected metrics and KPIs to facilitate optimization though proper performance feedback. Created scorecards for agent recognition.
Identify highest and lowest performing groups and individuals and adjust quality review and training focus to improve average performance.
Prepare monthly operational performance reporting package for the Call Center executives and summarized results for the Post Master General.
Senior Scrum Master – US Census Bureau Data Dissemination Responsible for the implementation of agile practices within an organization only newly acquainted with agile methodologies and served as the Scrum Master for one of three development teams. Product Owner – USPS Customer Call Center Operations Responsible for the design, data collection strategy, and presentation of metrics and KPIs that support USPS Call Center Operations and formulating related quality improvement plans. Michael Kasun
SCRUM MASTER/LEAD/COACH
ACCENTURE FEDERAL SERVICES - CONTINUED
Performed all scrum master duties including leading sprint planning sessions, managing daily stand-ups, tracking velocity, managing sprint commitments, coordinating sprint demos, and conducting sprint retrospectives.
Managed resolution of impediments in coordination with USPS operational support staff. Worked with USPS PMO to modify their internal project tracking systems and processes to support agile projects in addition to their traditional waterfall project tracking methodology. Led the successful and timely delivery of application scorecards and laying the foundation for a complete service management strategy.
Ensured compliance with the USPS standards including required documentation, acceptance criteria approval, cataloging test results, and customer acceptance testing. Conducted detailed product definition meetings to capture user requirements in the form of agile epics and user stories.
Created a product backlog and regularly prioritized with the USPS Product Owner Created mock-ups and prototypes to refine the product owner’s vision. Created acceptance criteria to facilitate test driven development Senior Scrum Master/Project Manager - USPS CIO Scorecard Reporting Project manager responsible for the development of a customer facing metrics dashboard that presents executive and manager level metrics related to application inventory, availability, project management & performance, compliance, and financial health relative to budget. Managed a team of 8 in an agile development environment. Senior Systems Business Analyst - USPS CIO Scorecard Reporting Senior Systems Analyst responsible for the development of agile user stories in support of the USPS CIO Scorecard Reporting application.
Michael Kasun
SCRUM MASTER/LEAD/COACH
BLIZZARD TECHNOLOGIES 8/2009 - 11/2011
Provided project, testing, and implementation plans for the 150+ applications in the data masking project scope.
Defined personally identifiable information (PII) in scope in coordination with the legal department. Designed data masking strategy for each PII element in scope. Coordinated communication between application teams, testing and operations to create application specific masking plans resulting in clearly defined work plans detailing data elements to be masked, the deployment of masked data into testing environments. Designed a tool that allowed applications to designate PII elements within their databases and files. Imported DB schemas and file layouts into the tool and used an algorithm to provisionally identify PII elements based on column and field names. Users could then add, delete, and update the PII inventory for their applications.
Recruited Technical Staff to implement and support ETL architecture in support of mainframe and distributed ETL platforms.
Created custom data collection and analysis tools. Created detailed metrics to firmly establish measures of productivity and accountability across the project teams.
Present regular program status to executive leadership team. Implemented successful pilot/POC consisting of 11 integrated applications. Participated in the creation of Informatica data maps, mappings, and workflows as necessitated by the ETL backlog.
Program Director – Morgan Stanley Smith Barney Data Masking Initiative Managed all aspects of Morgan Stanley’s data masking program and served as primary point of contact between application development staff, the quality assurance team, and the operations organization leading the data masking project. Directly managed a team of 28 people. Michael Kasun
SCRUM MASTER/LEAD/COACH
VERIZON BUSINESS 6/2006 - 8/2009
Achieved an average of $8 million annually in cost avoidance relative to mainframe hardware capacity purchases through reducing CPU utilization, storage recovery, and workload scheduling. Created a methodology where production customer data is encrypted to remove all sensitive personal data while retaining effectiveness for software testing and service representative training. Developed and managed a project plan for a pilot and final implementation. Facilitated the placement of 160+ overseas resources, reducing expenses by $10 million annually. Managed a major integrated software release implementation for primary billing system. Coordinated production outage windows, software deployment, and validation. Reduced process from forty eight hours to seven hours. Managed software repositories for 300+ applications in both the mainframe and client server development environments.
Developed a standard approach to configuration management on the client server side utilizing a single tool and common procedures saving $2 million annually. Maintained DB2 testing environments for testing organizations to facilitate integrated testing of billing and ordering systems.
Manager– Technical Support Services
Supervised, trained, and mentored 33 staff across five separate support functions: Performance Engineering, Data Masking,Release Implementation, Configuration Management, and Environmental Management. Supported 1,000+ users.
Performance Engineering
Data Masking
Release Implementation
Configuration Management
Environment Management
Michael Kasun
SCRUM MASTER/LEAD/COACH
VERIZON COMMUNICATIONS 7/1999 -6/2006
Achieved 260% of annual mainframe resource reduction target ($12 million) in 2003. Achieved 102% of annual mainframe resource reduction target ($9 million) for 2002. Developed an analytical methodology to evaluate the annual cost of Verizon’s many mainframe- based billing systems.
Prepared a comprehensive analysis that weighed the costs and benefits of existing systems which was a key factor in the selection of Verizon’s future strategic billing systems. Managed a 20+ member team to performing integration testing process including environment management, test data acquisition, cycle execution, and automated validation. Developed numerous automated testing/validation tools, databases, and procedures which allowed a 60% reduction in staff while maintaining a 0.1% error rate. Manager – Performance Engineering & Integration Testing Michael Kasun
SCRUM MASTER/LEAD/COACH
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