Operations Manager Ii

Larry Campbell, Jr.

804-***-**** ************@*****.***

Professional Summary

Dynamic and results-oriented management professional with over a decade of experience in operations management and team leadership. Proven ability to manage complex projects, coordinate multi-phase programs, and liaise with stakeholders to ensure successful outcomes. Adept at handling budgets and delivering impactful communication to drive program success.

Experience

RIC2 INBOUND PROCESS ASSISTANT AMAZON SEPTEMBER 2012- MAY 2016

· Responsibilities include the following: ensure a safe working environment, maintaining SWIP, engaging associates and removing any of their barriers.

· Simplified process that has decreased non-value added time and has doubled case rate efficiency on all shifts (2014).

· Modified stow method enabling the team to become the first shift to reach new benchmark levels in the facility (2014).

· Participated in an Inbound kaizen which led to $500,000/yr. saved for the facility (2013) SNA7 AREA MANAGER AMAZON MAY 2016 – JANUARY 2018

· Earned roll at acting Operations Manager (Manager III) throughout peak season.

· Developed process assistant into a level 4 Area Manager.

· Created a developmental plan along with HR to improve overall morale and increase other area managers’ connection scores.

· Led Inbound BHN’s shift as acting operation manager from August to January.

· Mentored 2 level 4 area managers that were promoted to level 5 area managers in Q1 2018.

· Devised work flow on the Inbound dock leading to the number 1 transfer in dock rate in the quick deploy network.

· Reduced percentage of errors from masterpacks in SNA7/SNA8 from 28% to 9%.

· Created stationary problem solve project to reduce long andon dwell times. This led to an average reduction in problem solve hours by 100 hr/week.

· Created an award system to increase associate engagement and morale, which HR adapted for the facility. LGB3 AREA MANAGER II AMAZON FEBRUARY 2018 – JUNE 2018

· Aided in creating Stow TWI and feedback method which led to a record first pass yield dpmo of 21k.

· Problem solve SME responsible for staffing and training night shift problem solvers. DFW7 AREA MANAGER II AMAZON JULY 2018 – APRIL 2019

· Devised method to reduce the Inbound department reactive stow SLA by 28%

· Promoted one supervisor to area manager.

STL8 AREA MANAGER II AMAZON MAY 2019 – JANUARY 2020

· Inbound Department Launch SME: Set up standard work practices and onboarding ramp plan with critical roles for the facility’s launch. STL8 was the benchmark launch site in Inbound resulting in GRR1 conducting its launch training at the site.

· STL8 achieve the following during launch: benchmark status ranked second for launch IB TPH (first 11 weeks), highest level of reactive performance, adamantium status (DPMO under 1000, for six consecutive weeks with loads >1000 units the only launch to do so), and the highest sideline totes/hour rate in the Kirves region during peak 2019. CMH1 OPERATIONS MANAGER AMAZON JANUARY 2020 – AUGUST 2020

· Improved Count department fast start from 20 minutes to 13 minutes a savings of $60.3k.

· Promoted one Area Manager to Operations Manager. Promoted one Area Manager from L4 to L5. POH1 OPERATIONS MANAGER AMAZON AUGUST 2020 – MARCH 2021

· Created standard operating procedure for six sites prior to launch of facility.

· Managed a 200k sq ft facility with 132 associates and 6M units.

· POH1 finished the months of October and November at 173% to OP, best in the network.

· Changed the operating floor layout resulting in leading the network in LP receive rate (74 CPH), case transfer in rate (62 CPH) and pick rate (32 CPH), and reached 108% fullness.

· Aided similar site types IND7, PFL2, and PHX9 improve efficiency by 19%, 8%, and 22% respectively via office hours.

· POH1 saw a net positive 20,791 hours for the seasonal Supplemental Network, a 281% improvement in hours for POH1 YoY.

· Promoted two supervisors to Area Manager roles and five tier one to tier III promotions.

· Implemented a daily “Neighborhood Safety Walk” leading to zero serious injuries, recordable injuries, and lost time incidents.

KRB2 SITE LEAD AMAZON JUNE 2021 – OCTOBER 2024

· Oversee a 798k sq ft facility comprising 558 associates that contains 14.6M units.

· At site implemented a PIT Partnership Program and weekly PIT Gembas that reduced PIT events by 51% YoY. PIT Gemba was shared with other sites to reduce PIT events in the network. KRB2 experienced a streak of 401 days without a PIT incident.

· Bin Strap Removal – led to a 65% reduction in help me app andons and pit events related to poor bin etiquette leading to a network initiative.

· Since becoming the site lead KRB2 was recognized as an Amazon Gives Chapter logging over 1200 hours of community engagement. A highlight of community involvement was KRB2 receiving the PGPD Chief’sMedallion.The only business in Prince George County, VA to receive the honor.

· Ring Scanner Project: site improved DA Indirect cplh by 32%. Ring scanners usage has been implemented by 3 other sites in the network

· Developed pick execution training that resulted in a 9.2% improvement in pick rate in the network a $1.8M entitlement and pick miss reduction of 69%.

· Pick Configuration Project – KRB2 has experienced a pick rate entitlement of $0.52M. The process engineering team is now implementing the process across all like site types.

· L7 Dev Days facilitator: Cohort 9 participants score of facilitator group was 4.97 (highest YTD) vs goal of 4.7.

· LEAD Academy Champion: provide mentorship to 8 BLNA leaders in various NACF network. Facilitated development sessions with up to 80 leaders in attendance.

· Kariba-Council-NA-EU: Initiated group of SDC leaders to provide guidance to 3PL and Operational leaders in the EU on Kariba operations.

· Promotions: 3 Operations Managers to Sr. Operation managers; 4 Area Managers to Operation Managers Education

BACHERLOR OF SCIENCE MAY 2003 VIRGINIA COMMONWEALTH UNIVERSITY

· Major: Biomedical Engineering

Page 2

Contact this candidate