Human Resources Operations Manager
Resume:
Carrie Sprowl
McKinney, TX *****
*****************@***********.***
Professional Summary
Detail-oriented business professional with strong organizational skills. I have a heavy background in human resources and sales/marketing. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven for helping employers recruit, train, develop, and retain qualified candidates. Developed interpersonal, coaching, and communication skills. Well versed in employment labor laws, regulations, and relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.
Work Experience
Area Operations Manager
ASAP Personnel-Addison, TX
June 2024 to February 2025
Oversaw daily production operations in all branches. My market included Houston, Dallas, and Arlington with expansion into Georgia and N. Carolina. Weekly production reporting, revenue cycle, and financial analysis. Payroll, onboarding, and training all new internal staff. Weekly executive meetings with the CEO, IT director, and accounting director. I maintained employment labor laws compliance, e verification, and all onboarding processes. Established Marketing and Sales division. Oversaw the sales team with daily directive and weekly reporting.
Human Resources -Sales/Marketing
Memorial MRI & Diagnostic-Dallas, TX
November 2023 to March 2024
Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Maintains the work structure by updating job requirements and job descriptions for all positions. Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes. Prepares employees for assignments by establishing and conducting orientation and training programs. Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.Recruitment and hiring. Training and development.
Employer-employee relations.
Maintain company culture. Sales and marketing implementation for our business development team. Manage employee benefits
Area Manager-Human resources/Recruiter/Sale & Marketing RPM Staffing Professionals-Bonham, TX
September 2021 to August 2023
Managed sales, marketing, and customer account operations efficiently. Full cycle human resources responsibilities. HRIS system proficiency.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for our organization.
Maintained payroll and insurance benefits for 400 employees. Recruited and staffed for industrial, medical, administrative, sanitation, and IT positions. Employee relations and investigation maintenance. I-9, E-verification, and background checks of every RPM Staffing employee. HR Summary reporting monthly to clients and corporate office. Workers compensation claims and investigations as required. Director of Outpatient Escort Transportation
RG TALENT SOLUTIONS, Bonham Veterans Hospital-Bonham, TX December 2020 to September 2021
Monitor and distributed daily, weekly and monthly production scorecards and quality review reports. Developed and implemented initial and refresher safety training programs for department employees with focus on OSHA requirements. Integrated human resources responsibility. Hired personnel within transportation department to maintain adequate coverage and top talent. Reduced worker accidents by implementing improved safety standards and monitoring procedures. Director of Environmental Services
Healthcare Services Group- Long-term care facilities-Paris, TX February 2019 to December 2020
Integrated HR/Director role. Formulated, revised, and monitored departmental Quality Improvement programs.
Processed bi-weekly payroll for department staff members. Department head meeting to include budget and ensured department operated within budgetary guidelines.
Preformed daily Quality of Life rounds on assigned residents Performed Quality Control Inspections daily to ensure compliance with EPA standards. Recruited, onboarded, and orientated all new staff for multiple facilities. Staffing Administrator-Patient Care Human resources NORTH TX STAFFING-Greenville, TX
July 2013 to December 2019
Organized, coordinated and prioritized patient care consistently utilizing available resources. Evaluated staffing needs in advance and worked to fill vacancies. Communicated with patient, families and health care providers. Took calls after hours and weekends to handle emergencies and scheduling issues. Onboarding all new staff and I-9 data entry
Administrator - Business Operations Human resources W.N.J. Medical Center Dr. Lyle Brown-Sherman, TX
January 2005 to August 2007
ICD-9 CPT Billing and coding specific to diagnosis, surgical procedure, and diagnosis. Demonstrated clinical knowledge of anatomy, physiology, pharmacology and clinical disease process. Performed Hospital Inpatient, Outpatient Surgery, Emergency Room and Laboratory-Radiology scheduling.
Prepared, organized and maintained patient medical records in ICIMS and EMR systems. Resolution of insurance claim issues, denials, appeals and credits. Maintained patient databases and updated information in alignment with HIPAA protocols. Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping. Regional Manager of Operations-HR
CHIROPRACTIC SOLUTIONS, WELLNESS ONE-Belleville, IL March 2003 to February 2005
Conducted all sales activities with highest degree of professionalism and integrity. Tracked and evaluated on regular basis scheduling, practice revenues, staff competencies and training. Observed client's progress and response to treatment and reports findings to physical therapist. Maintained data base of therapists and assistants for scheduling purposes. Recruited new Chiropractors for the clinics
Accounted receivable and general accounting experience. ICD-9 Billing and Coding-Chiropractic and physical therapy. Integrated HR duties. Recruiting and staffing of chiropractic clinics.
Education
Management
Southwestern Illinois College - Belleville, IL
2004
Skills
• Strategic Planning Policy and Procedure Improvement Production Activity Logging Regulatory Compliance
Six Sigma Methodologies Organizational Leadership
Business Management Human resources
Staff Hiring and Evaluations
• Workers' Compensation
• Human resources
• Payroll
• Recruiting
• Employment & labor law
• Healthcare management
• HIPAA
• Supervising experience
• ADP
• Communication skills
• Negotiation
• Conflict management
• HRIS
• Analysis skills
• Organizational skills
• Computer skills
• QuickBooks
• Accounts payable
• Accounts receivable
• Time management
• Microsoft Office
• Supplier management
• Project management
• FMLA
• Microsoft Word
• Microsoft Excel
• Microsoft Powerpoint
• Benefits administration
• Home health
• Practice management
• Business development
• Organizational skills
• Microsoft Word
• Time management
• Management
• Customer service
• Workday
• English
• Leadership
• Human resources management
• Employee relations
• Budgeting
• Marketing
• Accounting
• Sales
• Sales management
• Salesforce
• Front desk
• CRM software
• B2B sales
• Account management
Certifications and Licenses
Driver's License
BLS Certification
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