Customer Service Representative
Resume:
Enrique Granados #***, apt. ***
- San Borja, ****7, Lima - Peru
*.******.***@*****.***
ABOUT ME
I am a professional with a degree
in Hotel Management from the San
Martin de Porres University and a
degree in Bar Management from the
Le Cordon Bleu Peru University. I
have extensive experience in national
and international customer service,
team leadership capabilities and
administrative management skills;
and extensive knowledge of
computer systems. In addition to my
work experience and education, I am
characterized for being an adaptable
person, with excellent
communication and problem-solving
skills. Highly motivated on reaching
my goals, capable to work under
pressure. I am looking to join an
important organization where I can
add value and contribute to its
success in order to grow and develop
personally.
Alberto Felipe
Ovalle Chávez
LABORAL EXPERIENCE
January 2023 - Present
Customer Service Representative - Fenix
International Limited Los Angeles, California –
United States
Attending to service tickets from users of our global platform for management of payment process issues, security, tax documentation and procedures in
English and Spanish.
Ticket referral to specialized areas for efficient and timely resolution.
Documentary and procedural verification for payment authorization and other security processes.
Maintaining a high level of customer satisfaction through clear and effective communication.
Collaboration with international teams to improve user experience and optimize internal processes.
June 2022 - January 2023
Customer Service Representative - Aspire General
Insurance Los Angeles, California – United States
Attention to clients, brokers, lienholders, etc. in California and Michigan through calls, chats and mail in English and Spanish.
Basic auto insurance procedures, coverage
information, orientation, modifications, coverage
extensions and collections.
Coordination with other areas such as claims,
marketing and accounting for specific policyholders' needs.
Knowledge of guidelines, policies and processes
related to auto insurance in the United States.
Management of computer systems integrated to the customer service system.
June 2018 - April 2019
Shift Leader - Dánica Restaurant Santiago de Surco, Lima - Perú
Supervision of the quality of service and sales in the shift.
Supervision of production and cleanliness of the areas.
SKILLS
Computer systems management
(ERP / CRM / EXCELL / SAP /
MICROS, etc.)
Customer service (English/Spanish)
Motivation
Sales
Criteria
Effective communication skills
Teamwork
Leadership
Problem-solving
Adaptability
Analytical thinking
Organization and planning
Resolution of internal and external complaints and problems.
Induction, training and evaluation of personnel in charge.
Receipt of merchandise, stock control and entry of information into the system.
Cash flow statements.
Management of key performance indicators (KPIs). May 2016 - May 2018
Credit and Collections Assistance - Jardines de la Paz San Borja, Lima - Perú
Use of the SAP system for contract entry, invoicing, account management and cash flow statements.
Responsible for collections in visa systems (recurrent, link payment and web), teletransfer system
(credipagos) of BCP and web domain in mass and
individual formats.
Management of customer database and follow-up of delinquent customers. Report of debtors in Equifax and protest of promissory notes before the Chamber of Commerce of Lima
Evaluation of financing and refinancing according to documentation submitted and evaluation in the credit bureau.
Evaluation of contracts, approval and admission
according to institutional policies. Attention to the public, sales representatives and supervisors
EDUCATION
2015
Degree Hotel Management
San Martín de Porres University, Lima - Perú
2007
Technical Bar Management
Le Cordon Bleu Perú University, Lima - Peru
IDIOMS
Spanish: Native
English: C1
Advanced
HOBBIES
Football
Footing
Music (Guitar/Bass)
.
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